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MitchellDay
Level 1: Cadet

I am getting sick of telstra. I have not been able to pay my bills online through the website or the app for months now. I rang up 2 weeks ago to find out what was wrong and they didn't know. So I paid over the phone and said they would fix it.Supris ...

SunnyS72
Level 1: Cadet

I have been losing my mind over this. Reached out to app chat ( which is not live and has horrible categories)... reached out via phone ( again 50 minute wait with no resolution) ... app doesn’t work, online gives ‘404 error’ when trying to pay or do ...

Jess11_06
Level 1: Cadet

When selecting mobile service on the account, no unbilled charges are displayed. It was working a few days ago then it stopped. A bill was then issued and two days later they commenced displaying. However a further 2 days forward there is no new unbi ...

MitchellDay
Level 1: Cadet

Hi has anyone been having problems with telstras payment and billing system?Here is the list of things I cannot do:1. Make a payment through the app - it just sits on a spinning loading sign.2. Make a payment through the website - it gives me a 404 e ...

Nunya69
Level 1: Cadet

financial hardship i just put $50 dollars credit so id have data but it said it was done and gone to use it but says no credit and my recharge says it valid it was my last 50 ffs

LeighWardle
Level 3: Gumshoe

Hi, I am trying to create a new Telstra ID, starting here:Telstra ID Registration but I keep getting "Invalid ReCaptcha Code provided". ??? Regards,Leigh

Desmo65
Level 1: Cadet

When I log into my account I can see how much data has been used by each of the services. When I look at bills from previous periods, it is not clear what proportion of the shared data is used by each service.

HH31
Level 1: Cadet

Hi, i've received a bill today for the amount of $10.00 which is for a premium tech service for my internet. i rang you guys about 2 weeks ago and confirmed that the my internet is disconnected and has been for the past couple of months at least. can ...

Vpillay
Level 1: Cadet

Set up direct debit

BobJones1
Level 1: Cadet

HelloMy lease ended after Christmas. I went to two telstra stores and was told they couldnt help me return the phone and to contact telstra (what did they think I was doing at a telstra store?). I received an email today saying I must return the leas ...

hillhere
Level 2: Rookie

A lot of us elderly and old fashioned customers prefer to receive printed invoices through the post.  But Telstra has recently been sending out emails informing us that we will in future receive invoices by email.I currently pay my own bill at the Po ...

TechHead123
Level 4: Private Eye

When I was moved to a new plan some weeks back it seems I was changed to email billing instead of paper copy by mail. I prefer paper due to personal circumstances. In My Account I reset the billing to paper copy and received an acknowledgement by a " ...

Disgruntled14
Level 1: Cadet

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Scott266
Level 1: Cadet

Being hung up four times and the compliant portal encountering problems, I wish to complain about Telstra increasing the price of the Telstra and Foxtel bundle by $19 for no extra benefits and trying to disguise it as bill separating Telstra and Foxt ...

Michele05
Level 1: Cadet

I have tried for two hours to make contact with a Telstra staff member and this is the only way I can find to get in touch with someone. For a company who provides communication you are very slack at being able to be contacted. I need someone to phon ...

Marie-Jean
Level 1: Cadet

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

Christo66
Level 1: Cadet

Auto recharge only accommodate for 30day recharge yet most prepaid mobile plans available are 28 day expiry. This results in loss of service for several days every month. Numerous calls to try and sort out solution has failed although assured by tels ...

Tmdj1
Level 1: Cadet

Hi just wondering if anyone knew how to tell how much I’ve got left to pay for my plan. Ive found it once before And was just wanting to see how many bills I have left and how much 

PW15
Level 1: Cadet

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

AntC31
Level 1: Cadet

Hi CrowdSupportI am trying to complain but after I have entered all my info and click submit, I get an error screen. Please contact me so I can make the complaint without losing some 1500 typed characters 

P_V_O
Level 2: Rookie

The app no longer works on my phone since I changed IDs. I've had about 4 online chat conversations & get told different things. How do I get the complimentary gold tier subscription restored? Thanks in advance.

Sparky1951
Level 1: Cadet

We were getting credit as we over paid this account due to leaving address several years ago and this account was not closed and should have been when we moved out of the residence, Telstra was notified when we left residence but this account was not ...

Abdulmonaf
Level 1: Cadet

Wgx

I want to know that why why extra charge me **bleep** off

Angel777
Level 1: Cadet

How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.

Storin
Level 1: Cadet

So I recently made a change to account with Telstra. After months of trying resolve an issue, Telstra sends me email and says I need to set up direct debit.I then get a call from Telstra representative stating that must set up direct debit. When I re ...

TLangley
Level 1: Cadet

Basically this guy called, started saying my IP address was being used illegally by others. Had me check my bank and email sites through w3c validator and then had me open up windows system command box to "secure" the sites. Is this legit? I'm gettin ...

RR33
Level 6: Bloodhound

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

NewScreenNameEh
Level 1: Cadet

I have a new NBN service that is currently linked to my old Telstra ID (has the old email address). Now, I created a new Telstra ID and I want the NBN service linked to this new id. How do I do that?

myshka256
Level 2: Rookie

Set up direct debit  2 wks ago, still say account not paid, have to pay manually?????

Allan-83
Level 1: Cadet

I have requested a refund of $31.23 from Telstra but has been ignored.Please advise an early resolution to this ongoing mess.

Graham72
Level 2: Rookie

Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...

Molar4M
Level 2: Rookie

When I visit this page to update my residential address after moving: https://telstra-retail.force.com/mytelstra/s/home-address I can only see a blank page (other than a telstra logo and a message advising "Please note, you will be logged out after 1 ...

Argee
Level 3: Gumshoe

Received my Telstra Bill today. Three issues -1. Gone up by 60 dollars, with no explanation on account.2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they wi ...

dougord
Level 1: Cadet

I recently signed up as a new customer for telstra nbn + landline deal . When I chose my plan telstra says on the website that I get a $20 discount every month for the first 12 months  Well I just got my first bill & there is no $20 discount nor is t ...

Chris284
Level 2: Rookie

I recharged my mobile broadband a little less than a month ago (28/11) and haven't used it until yesterday. When I switched it on, it claimed there was no data left, even though there should have been 12Gb. I tried rebooting it several times, and eac ...

Jodi31
Level 2: Rookie

Hi, is it normal to be slapped with a major damage charge before returning when swapping phones under swap assure please? Considering I haven’t returned phone yet (have 14 days, don’t have return bag yet) and it’s actually in ‘like new’ condition. No ...

tIRANO
Level 1: Cadet

I am trying to get a alumi discount for ex staff with AGS No.Been to Telstra shop .Rung in three timestwice hung up on.3rd time told to go on line cannot find an application form online.Can you help meThanks Angelo

Millie65
Level 1: Cadet

Hi, I ordered an Iphone 12 Max and a plan online today and Ive recently received an email saying my order was cancelled? Just wanted to know why and if I'm able to reorder? My order number is #SBS51986035

Mother57
Level 1: Cadet

I don't want to pay ANOTHER $6 a month this is extorsion  

Kevin_Hutch
Level 7: Deputy Inspector

How do I delete the two of the three monthly bill notifications that I get, I simply want to remove one of my email addresses from the notification as I have a permanent payment system and only need one copy of my bill.

Jasfull
Level 1: Cadet

Hi guys, I’m currently in a unique and very frustrating situation. During Covid-19 I was sent a return satchel for my old post-paid mobile device, I followed the instructions and printed the barcode and took it to the post office to return to the Tel ...

Baghdad
Level 1: Cadet

Hi, Anyone please help me how to cancel "Telstra Locator" Subscription? I'm struggling to find a right place.I went to Telstra shop, not helping.Tried Telstra App and Support portal.......no hope. You would expect customer can unsubscribe from "Telst ...

rrvau
Level 3: Gumshoe

I just want a way to contact the CEO of Telstra with my complaints and/or suggestions (clean, I promise.), preferably by email.  It appears that senior management think their above the people that pay their rediculous salaries.

Noinrat
Level 2: Rookie

When I noticed my bills going up in the last few months I checked them. To my horror I saw "Kayo Subscription" - I had no idea what this is until I Googled it.I did not authorize this and its tantamount to theft. Telstra have no responded to my FB me ...

watto777
Level 1: Cadet

There is no where on this app that’s say ( pay your account) I’ve had to fill in my card details my name and address then it say next and comes up with error. Some please phone me so I can pay my dam bill.

Redleg
Level 1: Cadet

When signing up for kayo how does the billing work - monthly from the day you join or by the calendar month (if I sign up today would I be paying for the last few days of November)

Asiri
Level 2: Rookie

Trying to make a payment online and this new web portal experience is a mess. It didn't bring forward my saved account details. Can't use paypal it says Sorry, we can't connect to the payment system at this time. Please try again later." I don't want ...

Cdawn
Level 1: Cadet

I have been in contact with Telstra many times not only in-store but also over the phone and on their messaging service. Every time I have done so I have been told this is an internal issue and we are working on having it resolved and so far nothing. ...

Ezza80
Level 1: Cadet

Hi Telstra, This is regarding my current NBN bundle which includes the complimentary premium speed upgrade.  However, since March, I've been constantly charged an additional $30 for a “premium speed boost”, a cost which SHOULD NOT have occurred since ...

31Spikes
Level 1: Cadet

Good Evening AllKnowing that CreditMe2U is no longer available, but I have a small situation. A pre-paid mobile has lots of dollars and data that the user normally does not use. 12 months credit is normally loaded. My concern is not the data or fundi ...

MitchellDay
Level 1: Cadet

Hi has anyone been having problems with telstras payment and billing system?Here is the list of things I cannot do:1. Make a payment through the app - it just sits on a spinning loading sign.2. Make a payment through the website - it gives me a 404 e ...

Desmo65
Level 1: Cadet

When I log into my account I can see how much data has been used by each of the services. When I look at bills from previous periods, it is not clear what proportion of the shared data is used by each service.

Disgruntled14
Level 1: Cadet

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Marie-Jean
Level 1: Cadet

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

PW15
Level 1: Cadet

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

Angel777
Level 1: Cadet

How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.

Elizabeth74
Level 1: Cadet
Bally1980
Level 1: Cadet

Hi I'd like to add 2 x nano sim cards to our account for my children's gps watches. How can I do this? 

Rosie987
Level 1: Cadet

I have had some success with a solution: call 132200 or 1800 461 799 to reach the menu and from there on just repeat the phrase ‘Complaints’ until they put you in a queue. It doesn’t work 100% of the time as the first time I tried they sent me the li ...

YinC
Level 1: Cadet

Hi, I signed up with Telstra broadband plan a couple of days ago, and the ID given on the contract seemed only for the modem settings. So I opened up a Telstra ID with my personal email address and logged into the app on my mobile. However, the billi ...

Danniellebeardm
Level 1: Cadet

I find it funny I get my services Unrestricted on Friday just gone And and now they are restricted again 

haystacks1
Level 4: Private Eye

Why am I being charged for Telstra Cyber Security Device Protect, when the offer was 2 months free ? I have not used it since the offer.

JJ4013
Level 1: Cadet

I have been trying to get the credit balance in my husband's estate account transferred to my account. I want to see if it has been done

Marchje
Level 1: Cadet

GOLDPANNER
Level 1: Cadet

We have been receiving bills via email for the previous resident for the past 18 months. How do we make it stop!!! <removed for your privacy>

LachlanG
Level 1: Cadet

Hi,   I have an account for internet services <account number removed to protect your privacy>  which is in credit. The problem is that this account is closed and I keep receiving account statements, which obviously tell me the account is in credit. ...

Ingy8
Level 1: Cadet

How can I setup my monthly recharge mobile account to coincide with the payment I make by auto debit pmt for the land line and internet?  

RobBowls
Level 1: Cadet

I've tried the support line without success.

ali2021
Level 1: Cadet

I need a copy of my bills older than 13 months. How could I get it?

Auss1eMumma
Level 1: Cadet

I recently purchased a new contract at the Telstra shop in Mudgee and a new Mobile phone, they told me to ignore the next bill (80 DUE NOW) and I will get the new bill on the 5/2/21 with all my new details. can you please confirm this thankyou.Mrs R. ...

LouOrtmann
Level 1: Cadet
JunaidAbrar
Level 1: Cadet

I want to transfer my mobile number from my company name to my own account. My employer has provided me an authority letter. I went to Telstra store and they asked me to submit application online. I submitted via email and hence no response after 24 ...

shorty21
Level 1: Cadet

Hi AllWe have a TIPT group with 3 digit xtn dialing, external calls in and out are ok but when calling internally (or transferring external calls) there is no voice coming through, any suggestions

Dragondude
Level 1: Cadet

I keep getting told by Telstra that I can't change the due date of my bills.  I get paid on the 15th of each month and I wanted to set up direct debit for the bill to come out on the 18th of each month to make sure the money is there. At the moment i ...

MummaBear24
Level 1: Cadet

Hi All, I set up a direct debit that did not go through (banking error) but I did not realise. When it was bought to my attention, I called & paid the overdue amount, was told my service restrictions would be lifted in 2 hours. It has now been 36 hou ...

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