CrowdSupport®
Accounts & Plans

Billing & Payments

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Stu135
Level 2: Rookie

Click frenzy small data plan $15 for $5 a month, my bill is $15 but it should be $5, unsure when the discount is applied

LeeZee
Level 1: Cadet

App or website will not let me query this or see any of the charges on the bills. 
Constantly pushed aside claiming I’m asking for credit instead of querying the amount. 
So..Phone lines won’t take bill related calls & app not querying bill with no oth ...

JCPB
Level 1: Cadet

Can someone explain to me why am I being charged for expired contract? I'm overseas and getting in touch with telstra support is really hard with 10h time difference. Before I left I asked if I should cancel the contract and I was told to let it expi ...

Kimba007
Level 1: Cadet

I went and paid my over due amount but they took next month's as well ...second time this has happened 

Cyruslol
Level 1: Cadet

Hi i would like my NBN and Mobile service separately billed as my mobile is purely for business purpose. Can i do it via live chat?

soccermaxi11
Level 1: Cadet

Hi, I was considering to purchase some headphones from Telstra, but wanted to do it using the monthly repayment option for 12months. My question is if I choose to go on that repayment plan can I actually pay it earlier then the 12months if I come acr ...

SMF77S
Level 1: Cadet

G'day all, we have been charged an incorrect "Technician Assisted In Home Trouble Shooting" fee on our current bill, but with the current COVID19 impacts we can't find a way to query this charge. Every option we have tried leads to a dead end, we've ...

Marganne
Level 1: Cadet

I havent received a bill for alans moble account <removed for your privacy> for the last 2 months please send me a paper bill thank you 

Possum13
Level 1: Cadet

Like others I have used my offer to get Kayo, but Kayo cancelled as Telstra have not paid them even tough I went through them. Called but Telstar says they can’t this type of query now, this is hopeless

WhatonEarth
Level 2: Rookie

Has anyone else had a random charge from AirG Mini me 500c and not been able to find out why? I have tried to go through the support networks Telstra keeps sending me in text and have been disconnected multiple times from the phone line because appar ...

Marganne
Level 1: Cadet

I havent received a bill for alans moble account <removed for your privacy> for the last 2 months please send me a paper bill thank you 

meitsme
Level 1: Cadet

how can i get my money refunded

RR33
Level 2: Rookie

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

hellooo18
Level 1: Cadet

Trying to cancel my xbox

JenOAG
Level 2: Rookie

HiI'm trying to view a bill prior to Oct 2017, however, I don't have any bills before this date, either in my email or on my account. The reason I need this is that I gave an old device to a family member but since it's so old I(Phone 6+) and he need ...

Highmage
Level 1: Cadet

You guys forgot to charge me for my mobile plan for six months then dumped all the bills on me in one go. When i signed up the guy promised that the first 3 months would be half priced but you have charged me full price for the first three months and ...

gb1517
Level 2: Rookie

I shut my account down in November before returning to the UK. I have since been sent several bills for amounts I do not owe. These have been passed over to The Probe Group, who have been harassing me for payment.  I have tried speaking with the live ...

SirJester
Level 2: Rookie

Trying to get charges reversed on my NBN/Fox Package bill. Cannot call as no one answers. Cannot use Chat as the stupid Codi just goes around in circles asking the same questions. Cannot even use 24x7 / My Telstra as it too goes around in circles the ...

Sc45
Level 2: Rookie

My account says I am overdue but I have a receipt from PayPal confirming payment. I have tried all avenues to contact someone but there is no way to help unless I'm  z new customer and not a loyal customer of 20 years +  . I appreciate vivid has made ...

AT_2020
Level 2: Rookie

I don't know if this is the right forum but there is no way I can reach the contact centres and the live chat keeps repeating with no solution.  The issue is - I have paid my bill for March and it reflects in my bank account however my this month bil ...

LeeZee
Level 1: Cadet

App or website will not let me query this or see any of the charges on the bills. 
Constantly pushed aside claiming I’m asking for credit instead of querying the amount. 
So..Phone lines won’t take bill related calls & app not querying bill with no oth ...

JCPB
Level 1: Cadet

Can someone explain to me why am I being charged for expired contract? I'm overseas and getting in touch with telstra support is really hard with 10h time difference. Before I left I asked if I should cancel the contract and I was told to let it expi ...

Kimba007
Level 1: Cadet

I went and paid my over due amount but they took next month's as well ...second time this has happened 

Cyruslol
Level 1: Cadet

Hi i would like my NBN and Mobile service separately billed as my mobile is purely for business purpose. Can i do it via live chat?

soccermaxi11
Level 1: Cadet

Hi, I was considering to purchase some headphones from Telstra, but wanted to do it using the monthly repayment option for 12months. My question is if I choose to go on that repayment plan can I actually pay it earlier then the 12months if I come acr ...

Psaz171
Level 1: Cadet

I currently have my mobile phone number and plan on my father's account. I have authority to make changes on my father's account. My father's contract is finishing up soon and he wants to cancel his account. How do I go about transfering my mobile pl ...

skm3
Level 1: Cadet

I Have paid 300 for advance payment its not refunded more then 4 months still i am unable to get the money i am trying to spoke customer care agent they are not giving any response waste of time to spend with customer care worst service by telestra c ...

Mike2070
Level 1: Cadet

In February, out of the blue, Telstra decided to add $20 a month for "Premium Speed Boost". I had been getting it for free for years. I "spoke" (one via the app, the other I can't recall cos it was so long ago) to TWO Telstra support staff, who both ...

Raj28
Level 1: Cadet

BILL NUMBER 154 1999 256 I have been incorrectly billed (Billed twice) in the recently received nbn bundle bill. Its frustratingly hard to inform Telstra of their billing error. Its impossible to communicate this to Telstra in an easy way.

paulp6262
Level 2: Rookie

Hi and thanks in advance, I will do the abbreviated version. Had NBN issues from late March to Late April (~4 weeks). Multiple calls to telstra, ultiple same fault finding procedure, until a technician visited the house declared it an NBN problem, mo ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit