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dad9
Level 1: Cadet

My telstra plan is in my fathers name which we have had for many many years. Sadly he has now passed away. I have had authority to accept and pay accounts for  many years while he was sick.  My name is REMOVED and I remain living at the same address ...

Reece4
Level 1: Cadet

The +61 439 125 109 number doesn't work.... the automated service doesn't like my account number and I never get a call back

bluemon
Level 1: Cadet

I activated a prepaid broadband sim and paid for a $30 recharge at the same time. The sim is activated but the $30 credit has not been applied. I really would like to start using the service. There seems to be no way to speak to a person via phone, w ...

BarryQin
Level 1: Cadet

I got an email saying my 1TB nbn plan is becoming unlimited with 5 dollars more per month. It exceeds my budget. Is there any hidden issue if I port out?

Robbyk
Level 1: Cadet

I have received my bill with $55 charge for new plan with extra 10 g data.  However, I understood I would be credited the extra $5 for 12 months for signing up early, and my bill does not reflect that.   Thank you

Scotland2011
Level 1: Cadet

So I have a $450 credit on one of my accounts and I have called to ask them to change it to my normal account and was told it will be done. 
it’s been a couple weeks now and I haven’t received the money on my current account but the credit has gone fr ...

AussieRon
Level 3: Gumshoe

Got an email yesterday with the above topic.Can't phone them -   text only accepted.Suspicious as it came through GMail, not Telstra or Bigpond and asks for passport number etc.What the hell is going on??? Genuine or scam??Reads: "As part of our comm ...

hk59
Level 1: Cadet

I don't have an active account with Telstra yet on my bank statement there has been a purchase taken out for $13.75 Visa Purchase 03Aug
Telstra Hospital MelbourneI live in AdelaideWhat is this please?

SmadSteve
Level 1: Cadet

Have had an ongoing credit applied to my account for the past two years as part of a resolution to a case. The credit has stopped this month and should be ongoing, all numbers are diverting to the chat service and the chat service has been altered so ...

RR33
Level 4: Private Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

RR33
Level 4: Private Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Blonk
Level 1: Cadet

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Nurserobbo
Level 1: Cadet

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

BornTiredLauren
Level 1: Cadet

A few months ago after my mother was given a terminal diagnosis we changed our account ownership from her name to mine. Now I receive bills (that are addressed to Mr My Name instead of Miss My Name for some reason but that is a different lesser issue ...

Edukate
Level 1: Cadet

I have the 5G MBB plan that is supposed to end in June then become opt-in. It's now June so how do I opt-in to extend it?

Sara__
Level 1: Cadet

I can only find a Telstra phone number in one post, any other online method to close the account?

WG70
Level 2: Rookie

Telstra sent an email and have asked me how I want to proceed by clicking on a link but the link doesn't work. No resolution through calling. They directed me to here.

Reece4
Level 1: Cadet

The +61 439 125 109 number doesn't work.... the automated service doesn't like my account number and I never get a call back

bluemon
Level 1: Cadet

I activated a prepaid broadband sim and paid for a $30 recharge at the same time. The sim is activated but the $30 credit has not been applied. I really would like to start using the service. There seems to be no way to speak to a person via phone, w ...

BarryQin
Level 1: Cadet

I got an email saying my 1TB nbn plan is becoming unlimited with 5 dollars more per month. It exceeds my budget. Is there any hidden issue if I port out?

Scotland2011
Level 1: Cadet

So I have a $450 credit on one of my accounts and I have called to ask them to change it to my normal account and was told it will be done. 
it’s been a couple weeks now and I haven’t received the money on my current account but the credit has gone fr ...

hk59
Level 1: Cadet

I don't have an active account with Telstra yet on my bank statement there has been a purchase taken out for $13.75 Visa Purchase 03Aug
Telstra Hospital MelbourneI live in AdelaideWhat is this please?

Mal1920
Level 1: Cadet

I am on a mobile Telstra plan but have been stuck outside of the country since March 2020. As such, my Telstra mobile plan hasn't been in use since the end of March, and I am paying for a mobile service that is not in use. I have explained to the cus ...

Allyg23
Level 1: Cadet

Need call history

Earl5618
Level 1: Cadet

Trying to change my card details in app but it asks for a pin need to reset the pin but apparently it can only be done here? So says the Telstra lady 

didididi
Level 1: Cadet

Hello Telstra!    I left Telstra homeplan few years afgo due to horrible NBN issues and bad service. I paid my share and had to get no leaving fee. After I left I never opened Telstra emails again since I was so fatigued and annoyed with bad service. ...

Kimcourtney
Level 1: Cadet

My Telstra account is in credit and I was hoping to purchase a mobile phone with it, can I do that?  

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit