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5gTestRats
Level 2: Rookie

Why is it when Telstra (TM) change a plan to a cheaper rate, such as -$10 off per month and unlimited national and mobile phones calls included they leave me on my old plan.. i wish my electricity company followed this model..

ihavenowords
Level 1: Cadet

I seriously have no words for this. I had a direct debit on my business account but the card had expired last month, so I paid the amount manually using another card (which is working). That was back on the 26th of August. A week after that I started ...

Sarah131
Level 1: Cadet

Im 21.06 in credit im no longer a telegram customer

vdissapointed
Level 1: Cadet

Hi, I have two accounts with Telstra.  Want to combine these two into one account, or manage these two accounts individually. The problem is no matter how I try on line, it only logs me into one of the two accounts.  I cannot access the other one onl ...

LilL10
Level 2: Rookie

I'd love to know what the procedure for these two are and what security or proof of identiy you need to perform both? 1. Get a new post-paid replacement sim card?2. How to activate this new sim card?

AndrewMeadows
Level 1: Cadet

This is not my Bill why do you keep sending it to me.   I have raised this a few times and even been in to the shop.   This bill belongs to Nicola Stromsoe 
<contact details removed to protect person's privacy> Get it together Telstra     

Dwilson66
Level 1: Cadet

My lodgement no. is 1508436

masscot
Level 1: Cadet

just opened my bill and very suprised at the bill size on inspection it says i purchased on august 27th 9:12pm  third party purchase App box diamond 62.99sorry did not make this  do not have a clue what it is even  

Ks1000
Level 1: Cadet

I have been billed for a subscription to airg vip that I never asked for. I've just spent 5 hours on a chat line with telstra trying to resolve this but they are no help, I can't speak to a person over the phone because it keeps reffering me to the c ...

Telzie
Level 1: Cadet

Hello,  How can I arrange a refund of the credit on my bill. I have been trying to get into contact with someone to arrange this. Thank you  

stevenjw
Level 4: Private Eye

I am the authorised person for my mothers old telstra account which was closed 5 years which was closed 5 years ago. I am trying to contact telstra to sort out the credit but by phone ino matter what I try i get an SMS sent to my telstra 24 App due t ...

RR33
Level 5: Eagle Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

lyallp
Level 1: Cadet

My son is now 21 and still has a mobile phone in my account, for which I pay.Can I migrate his mobile service to his own Telstra account whilst leaving the remaining mobiles (of which there are 3) in my account.I don't want to change ownership of the ...

Del39
Level 2: Rookie

The amount per month was always 70$ for 100GB now it’s changed to 500GB I did no ask for any changes??

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

BenoLane
Level 2: Rookie

Hi There - We had our connection changed to FTTC NBN in Feb, and yet our billing still shows as a cable connection, I've tried to use the virtual assistant to find no useful info.I've looked at the migrate plan under "change my plan" and the default ...

MarkMaleny
Level 3: Gumshoe

I had an ADSL prepaid broadband account with Telstra for many years. I am long out of contract. I closed it last month. The agent "Ash" told me I would get a $50 refund by cheque this month for unused credit. Today a new bill arrives from Telstra wit ...

DHa1
Level 1: Cadet

Hi, when i opened my account a month ago in your store, i set up direct debit, today i had an overdue email sent to me, when i log onto dashboard it says direct debit is set up, so i made a one off payment for the amount owing, now it says i may be c ...

Blonk
Level 1: Cadet

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

5gTestRats
Level 2: Rookie

Why is it when Telstra (TM) change a plan to a cheaper rate, such as -$10 off per month and unlimited national and mobile phones calls included they leave me on my old plan.. i wish my electricity company followed this model..

LilL10
Level 2: Rookie

I'd love to know what the procedure for these two are and what security or proof of identiy you need to perform both? 1. Get a new post-paid replacement sim card?2. How to activate this new sim card?

AndrewMeadows
Level 1: Cadet

This is not my Bill why do you keep sending it to me.   I have raised this a few times and even been in to the shop.   This bill belongs to Nicola Stromsoe 
<contact details removed to protect person's privacy> Get it together Telstra     

Ks1000
Level 1: Cadet

I have been billed for a subscription to airg vip that I never asked for. I've just spent 5 hours on a chat line with telstra trying to resolve this but they are no help, I can't speak to a person over the phone because it keeps reffering me to the c ...

Telzie
Level 1: Cadet

Hello,  How can I arrange a refund of the credit on my bill. I have been trying to get into contact with someone to arrange this. Thank you  

MissPenelope77
Level 1: Cadet

I wish to pre-order the Xbox Series X but would like to pay in full for the product.Is there a way I can organise this? As in I order the product for the payment plan but then fully pay it out? From what I can see if i do it this way then I'll only e ...

Tricia-Why
Level 1: Cadet

How do I update my credit card details on the pre paid plans?  There is no option.  I have been able to quickly and without fuzz been able to update all the other companies with the amended credit card.  Codi is pointless - they just want you to rech ...

Razdi
Level 1: Cadet

I am a permanent telstra employee currently receiving the staff discount. I have a contract that I will probably be terminating soon. I wanted to know if the staff discount also applies to the ETCs incurred during the next billing cycle?

joey31
Level 1: Cadet

how can we remove Netflix charge in my account, its been removed in Netflix and the account closed but still getting charges from Telstra account bill every month.

zappa48
Level 1: Cadet

will credit from my broadband account be transferred to my new nbn account?

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit