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tropicallover
Level 1: Cadet

I am taking this to Ombusdman. I have been through absolute disgrace during this year. Paid to Platinum and get outsources incompetent people from some other planet. The last effort was 5 hours long and was a disgrace. I fixed this myself as I cant b ...

Yeldarb
Level 20: Director

How long are they going to drag this out.....

Debs58
Level 1: Cadet

can I prepay my account by making direct debit payments?

Expd8
Level 1: Cadet

So when I was 'encouraged' to change plans when NBN came along, Telstra somehow split my account into 2, under 2 different account numbers. This led to a bewildering number of bills for varying amounts. So anyway having had 1 too many unhelpful inter ...

DanVP
Level 1: Cadet

How do I revert to paper bills. Links to opt out are not working, cant get support over the phone and prefer not to go to a Telstra shop during a global pandemic. Can I opt out in the app?

emmial
Level 2: Rookie

My Telstra services were suspended today and I don’t understand why. My bills are paid by direct debit on the same day every month and the last payment occurred 2 weeks ago as usual. My Telstra account is showing my last bill as paid as per the scree ...

Pedro64
Level 1: Cadet

I have now tried for three months to change the credit card to which monthly charges are directed on my business account. I have twice entered all new details in Telstra for small business web pages and despite getting confirmation of the change Tels ...

henry789
Level 1: Cadet

I have just received my new bill for October and I have a new charge for internet speed boost. I have changed nothing and have had this speed since I signed onto the nbn syem when it came through my area. I have not had to pay for speed boost since j ...

ShibaPai
Level 2: Rookie

Hi, I was wondering about my sim card, at the moment I cant use it in my telstra wifi modem, I mean I can, but I get threatening messages from telstra. 

My plan is one of those 24mth plans with a phone, my contract ends next month, and I thought maybe ...

stevenjw
Level 4: Private Eye

I am the authorised person for my mothers old telstra account which was closed 5 years which was closed 5 years ago. I am trying to contact telstra to sort out the credit but by phone ino matter what I try i get an SMS sent to my telstra 24 App due t ...

RR33
Level 5: Eagle Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

lyallp
Level 1: Cadet

My son is now 21 and still has a mobile phone in my account, for which I pay.Can I migrate his mobile service to his own Telstra account whilst leaving the remaining mobiles (of which there are 3) in my account.I don't want to change ownership of the ...

Del39
Level 2: Rookie

The amount per month was always 70$ for 100GB now it’s changed to 500GB I did no ask for any changes??

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

BenoLane
Level 2: Rookie

Hi There - We had our connection changed to FTTC NBN in Feb, and yet our billing still shows as a cable connection, I've tried to use the virtual assistant to find no useful info.I've looked at the migrate plan under "change my plan" and the default ...

MarkMaleny
Level 3: Gumshoe

I had an ADSL prepaid broadband account with Telstra for many years. I am long out of contract. I closed it last month. The agent "Ash" told me I would get a $50 refund by cheque this month for unused credit. Today a new bill arrives from Telstra wit ...

DHa1
Level 1: Cadet

Hi, when i opened my account a month ago in your store, i set up direct debit, today i had an overdue email sent to me, when i log onto dashboard it says direct debit is set up, so i made a one off payment for the amount owing, now it says i may be c ...

Blonk
Level 1: Cadet

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

tropicallover
Level 1: Cadet

I am taking this to Ombusdman. I have been through absolute disgrace during this year. Paid to Platinum and get outsources incompetent people from some other planet. The last effort was 5 hours long and was a disgrace. I fixed this myself as I cant b ...

Debs58
Level 1: Cadet

can I prepay my account by making direct debit payments?

Expd8
Level 1: Cadet

So when I was 'encouraged' to change plans when NBN came along, Telstra somehow split my account into 2, under 2 different account numbers. This led to a bewildering number of bills for varying amounts. So anyway having had 1 too many unhelpful inter ...

AndrewMeadows
Level 1: Cadet

How rubbish is this Telstra made a platform for us to outline how bad they are will be switching tomorrowwill not engage to fix problem that has taken a year of my life

Wanga1
Level 1: Cadet

My Tablet Plan expired a while ago but I am still being invoiced $29 a month for it. Is this a mistake? Thanks, Alan

5gTestRats
Level 2: Rookie

Why is it when Telstra (TM) change a plan to a cheaper rate, such as -$10 off per month and unlimited national and mobile phones calls included they leave me on my old plan.. i wish my electricity company followed this model..

LilL10
Level 2: Rookie

I'd love to know what the procedure for these two are and what security or proof of identiy you need to perform both? 1. Get a new post-paid replacement sim card?2. How to activate this new sim card?

AndrewMeadows
Level 1: Cadet

This is not my Bill why do you keep sending it to me.   I have raised this a few times and even been in to the shop.   This bill belongs to Nicola Stromsoe 
<contact details removed to protect person's privacy> Get it together Telstra     

Ks1000
Level 1: Cadet

I have been billed for a subscription to airg vip that I never asked for. I've just spent 5 hours on a chat line with telstra trying to resolve this but they are no help, I can't speak to a person over the phone because it keeps reffering me to the c ...

Telzie
Level 1: Cadet

Hello,  How can I arrange a refund of the credit on my bill. I have been trying to get into contact with someone to arrange this. Thank you  

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit