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RR33
Level 4: Private Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Unknown12
Level 1: Cadet

Placed an order for NBN connection and the order indicates no fee for connection - $99 fee waived. Telstra contacted me today to arrange the NBN person to come and connect me to the NBN - no charge. Also to arrange the Telstra Tech to make the final ...

EB20
Level 1: Cadet

I've created a Telstra Account and everything is linked though I can't seem to get monthly phone records. We've been asked by our accountant to do this for one month to prove phone use for work purposes. Can anyone help?

Ryman
Level 1: Cadet

Why am i being charged $20 a month  'Premium Tech Services'

C_F
Level 1: Cadet

Just found out that I have outstanding balance with you.I pay all bills that I receive, but for some reasons you stopped sending them!WHY???I have never asked for email bills. All those get lost in the thousands of spam emails. 

tia2351
Level 2: Rookie

hi team looking to cancel my tesltra smart home package unable find someone to help please advise contact number glen

crapinternet
Level 1: Cadet

I can't load my banking details for direct debit, can't speak to any one and the Telstra homepage sends you to dead links on a website. I literally can't pay my bill no matter what I do. I can't even pay through the bank because they don't have BPay ...

chrissy18
Level 1: Cadet

Hi there, Ive noticed that I am I have been charged $19.99 for my Netflix which is charged to my Telstra Account. I was told that my Netflix subscription is only $10 from 20 April 2020. Can someone rectify this additional charge and I want my account ...

Honestly
Level 1: Cadet

I am being overcharged. I took a package inc Netflix and it has been suspended

MUZZAFLO
Level 1: Cadet

I HAVE HAD ISSUES WITH OUR ADSL FOR OVER 6 MONTHS NOW. MY SPEED TEST UPLOAD IS .5 MY DOWNLOAD IS .4 AND MY PING IS 51. I AM SICK AND TIRED PAYING 109.95 FOR SUCH A CRAP SERVICE I WANT A FULL REFUND AND COMPENSATION FOR ALL MY TIME SPENT ON THE PHONE ...

RR33
Level 4: Private Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Nurserobbo
Level 1: Cadet

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

BornTiredLauren
Level 1: Cadet

A few months ago after my mother was given a terminal diagnosis we changed our account ownership from her name to mine. Now I receive bills (that are addressed to Mr My Name instead of Miss My Name for some reason but that is a different lesser issue ...

Edukate
Level 1: Cadet

I have the 5G MBB plan that is supposed to end in June then become opt-in. It's now June so how do I opt-in to extend it?

Sara__
Level 1: Cadet

I can only find a Telstra phone number in one post, any other online method to close the account?

WG70
Level 2: Rookie

Telstra sent an email and have asked me how I want to proceed by clicking on a link but the link doesn't work. No resolution through calling. They directed me to here.

Nick139
Level 1: Cadet

I haven’t got a bill 

Unknown12
Level 1: Cadet

Placed an order for NBN connection and the order indicates no fee for connection - $99 fee waived. Telstra contacted me today to arrange the NBN person to come and connect me to the NBN - no charge. Also to arrange the Telstra Tech to make the final ...

EB20
Level 1: Cadet

I've created a Telstra Account and everything is linked though I can't seem to get monthly phone records. We've been asked by our accountant to do this for one month to prove phone use for work purposes. Can anyone help?

chrissy18
Level 1: Cadet

Hi there, Ive noticed that I am I have been charged $19.99 for my Netflix which is charged to my Telstra Account. I was told that my Netflix subscription is only $10 from 20 April 2020. Can someone rectify this additional charge and I want my account ...

Honestly
Level 1: Cadet

I am being overcharged. I took a package inc Netflix and it has been suspended

MUZZAFLO
Level 1: Cadet

I HAVE HAD ISSUES WITH OUR ADSL FOR OVER 6 MONTHS NOW. MY SPEED TEST UPLOAD IS .5 MY DOWNLOAD IS .4 AND MY PING IS 51. I AM SICK AND TIRED PAYING 109.95 FOR SUCH A CRAP SERVICE I WANT A FULL REFUND AND COMPENSATION FOR ALL MY TIME SPENT ON THE PHONE ...

hardycrook
Level 1: Cadet

I have been billed for two (2) months. I wish to pay $45/month as I have been doing for some time - you adjusted and added the Starter Internet without discussing this with me - the starting date should match the billing date so that I am charged mon ...

Bonzer1970
Level 1: Cadet

I am trying find the end date of all the HRO's I have on my bill.3 x Apple Watches1 x Airpods1 x Xbox Controller

AllanP1
Level 1: Cadet

Account number <removed for privacy> closed in January 2020 ( I moved form office at <removed for privacy>) - I still get a credit note of $ 45.36 every month - what can I do.   I am also not sure if my email is attached to this account; In my conver ...

Lee367
Level 1: Cadet

Hi,I have recently just got a Telstra mobile phone and it was supposed to be added to my existing Telstra NBN and land line bill however i am now receiving 2  separate bills.I want to combine these onto one bill yet it is impossible to get anyone on ...

Confused_bear
Level 1: Cadet

I called to disconnect our Bigpond ISP account a few weeks ago and was informed there would be a small final bill as we were only just into our next billing cycle.  I've just received a request for a full month payment but at the same time my account ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit