CrowdSupport®
Accounts & Plans

Billing & Payments

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
eman01
Level 4: Private Eye

Hi,I have been charged a call out fee of $135 which I clearly did not agree. When I received the SMS, I responded NO. I do not accept a technician to come to my address. I did not need an a technician. So it was cancelled and no-one turned up, but it ...

winter1930
Level 1: Cadet

Hello Everyone, We have received a quarterly landline bill for the period covering 22 February- 21 May. Bill issued 24 May 2020. Due 12 Jun 2020. The listing of the calls made only covers 10 Mar thru to 12 Mar. Nothing there for rest of March/April o ...

Jyebus
Level 1: Cadet

Hi i keep getting sms from telstra saying my bill is overdue but when i check thw app it isnt due for another week, i have ahad a couple sms like this now.

jcg5
Level 1: Cadet

Applications & EntertainmentAdditional Onsite Service & MaterialsAdditional Connection Point Non Standard Install $192.00

Nanaliz
Level 1: Cadet

I can't make calls or texts can't use data my phone is not responding 

bml_39
Level 1: Cadet

I have been trying to cancel my Telstra mobile number service via the Telstra online chat for 5 days now. My contract ended on the 30th of May. I messaged Telstra 5 days earlier asking for the service to be terminated (as I now live in the UK) and ag ...

TelstraBThieves
Level 1: Cadet

I purchased an OppoA9 (2020) from Telstra on the 1/5/2020 and have yet to recieve any type of confirmation email or tracking number from them. I contacted support and they told me to use 24x7. Which is a robot and doesnt help whatsoever. I can't make ...

Gypsy56
Level 1: Cadet

How to see when i need to pay my bill?

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

ED70
Level 1: Cadet

Due to recent changes I am unable to access services (home ph plus 4 mobiles for family members) on app as bill in in my husbands name. I then downloaded app on my husbands phone which is in work name only his work phone is showing. How do I get acce ...

Gypsy56
Level 1: Cadet

How to see when i need to pay my bill?

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

Marganne
Level 1: Cadet

I havent received a bill for alans moble account <removed for your privacy> for the last 2 months please send me a paper bill thank you 

meitsme
Level 1: Cadet

how can i get my money refunded

RR33
Level 2: Rookie

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

hellooo18
Level 1: Cadet

Trying to cancel my xbox

JenOAG
Level 2: Rookie

HiI'm trying to view a bill prior to Oct 2017, however, I don't have any bills before this date, either in my email or on my account. The reason I need this is that I gave an old device to a family member but since it's so old I(Phone 6+) and he need ...

Highmage
Level 1: Cadet

You guys forgot to charge me for my mobile plan for six months then dumped all the bills on me in one go. When i signed up the guy promised that the first 3 months would be half priced but you have charged me full price for the first three months and ...

gb1517
Level 2: Rookie

I shut my account down in November before returning to the UK. I have since been sent several bills for amounts I do not owe. These have been passed over to The Probe Group, who have been harassing me for payment.  I have tried speaking with the live ...

SirJester
Level 2: Rookie

Trying to get charges reversed on my NBN/Fox Package bill. Cannot call as no one answers. Cannot use Chat as the stupid Codi just goes around in circles asking the same questions. Cannot even use 24x7 / My Telstra as it too goes around in circles the ...

winter1930
Level 1: Cadet

Hello Everyone, We have received a quarterly landline bill for the period covering 22 February- 21 May. Bill issued 24 May 2020. Due 12 Jun 2020. The listing of the calls made only covers 10 Mar thru to 12 Mar. Nothing there for rest of March/April o ...

Nanaliz
Level 1: Cadet

I can't make calls or texts can't use data my phone is not responding 

TelstraBThieves
Level 1: Cadet

I purchased an OppoA9 (2020) from Telstra on the 1/5/2020 and have yet to recieve any type of confirmation email or tracking number from them. I contacted support and they told me to use 24x7. Which is a robot and doesnt help whatsoever. I can't make ...

ED70
Level 1: Cadet

Due to recent changes I am unable to access services (home ph plus 4 mobiles for family members) on app as bill in in my husbands name. I then downloaded app on my husbands phone which is in work name only his work phone is showing. How do I get acce ...

perriko
Level 4: Private Eye

I am tearing my hair out trying to get Telstra to close my account since the first week in January! Their inability to do what they say they will do beggars belief . They keep saying they have done so but I keep getting bills for services I have not ...

Kerryn70
Level 1: Cadet

Hi. I’m trying to access detailed phone bills That shows all calls I have made but the link appears to broken. Any ideas?

CommodoreCrank
Level 1: Cadet

The original primary email address that was used to set up my account was changed by telstra when they decided to change a secondary email account to Telstra mail and this is now causing a conflict and I want to change the primary email address back ...

TheArtist
Level 1: Cadet

Hi All,  I have an apple watch added onto my phone plan, and I have no idea how long much I have left, or how much I have paid.  I can not find any information on the telstra app, I can't ring and I can't chat with anyone but a bot.  I got a new phon ...

Kea85
Level 1: Cadet

Have now seen Telstra store reps for help but are unable to as they don’t have access to reinstate account account up to date an in credit but all services restricted have reported payments made complaints followed all guide lines toSpoilerwhat app a ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit