Good Morning,
Thank you for your email asking for monies. I am hoping you can help me sort out the mess which has been on going now for 5 months or so, With Telstra are unable to carry out simple’s tasks and unable to communicate to me.
In September ...
Received a suspension of services letter saying that we have an overdue account when we are on ongoing payment plan that has still been coming out of our account every Thursday. Has this happened in anyone else
I am currently an Australian stuck in Europe. I have bought a local European mobile service to save money. My Telstra service is Mobile Plan Extra Small (it's not connected to a plan with a subsidised mobile phone). Can I suspend it given the circ ...
I am getting sick of telstra. I have not been able to pay my bills online through the website or the app for months now. I rang up 2 weeks ago to find out what was wrong and they didn't know. So I paid over the phone and said they would fix it.Supris ...
I have been losing my mind over this. Reached out to app chat ( which is not live and has horrible categories)... reached out via phone ( again 50 minute wait with no resolution) ... app doesn’t work, online gives ‘404 error’ when trying to pay or do ...
When selecting mobile service on the account, no unbilled charges are displayed. It was working a few days ago then it stopped. A bill was then issued and two days later they commenced displaying. However a further 2 days forward there is no new unbi ...
Hi has anyone been having problems with telstras payment and billing system?Here is the list of things I cannot do:1. Make a payment through the app - it just sits on a spinning loading sign.2. Make a payment through the website - it gives me a 404 e ...
financial hardship i just put $50 dollars credit so id have data but it said it was done and gone to use it but says no credit and my recharge says it valid it was my last 50 ffs
Hi, I am trying to create a new Telstra ID, starting here:Telstra ID Registration but I keep getting "Invalid ReCaptcha Code provided". ??? Regards,Leigh
When I log into my account I can see how much data has been used by each of the services. When I look at bills from previous periods, it is not clear what proportion of the shared data is used by each service.
Hi,
i've received a bill today for the amount of $10.00 which is for a premium tech service for my internet.
i rang you guys about 2 weeks ago and confirmed that the my internet is disconnected and has been for the past couple of months at least.
can ...
HelloMy lease ended after Christmas. I went to two telstra stores and was told they couldnt help me return the phone and to contact telstra (what did they think I was doing at a telstra store?). I received an email today saying I must return the leas ...
A lot of us elderly and old fashioned customers prefer to receive printed invoices through the post. But Telstra has recently been sending out emails informing us that we will in future receive invoices by email.I currently pay my own bill at the Po ...
When I was moved to a new plan some weeks back it seems I was changed to email billing instead of paper copy by mail. I prefer paper due to personal circumstances. In My Account I reset the billing to paper copy and received an acknowledgement by a " ...
Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...
Being hung up four times and the compliant portal encountering problems, I wish to complain about Telstra increasing the price of the Telstra and Foxtel bundle by $19 for no extra benefits and trying to disguise it as bill separating Telstra and Foxt ...
I have tried for two hours to make contact with a Telstra staff member and this is the only way I can find to get in touch with someone. For a company who provides communication you are very slack at being able to be contacted. I need someone to phon ...
So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...
Auto recharge only accommodate for 30day recharge yet most prepaid mobile plans available are 28 day expiry. This results in loss of service for several days every month. Numerous calls to try and sort out solution has failed although assured by tels ...
Hi just wondering if anyone knew how to tell how much I’ve got left to pay for my plan. Ive found it once before And was just wanting to see how many bills I have left and how much
I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...
Hi CrowdSupportI am trying to complain but after I have entered all my info and click submit, I get an error screen. Please contact me so I can make the complaint without losing some 1500 typed characters
The app no longer works on my phone since I changed IDs. I've had about 4 online chat conversations & get told different things. How do I get the complimentary gold tier subscription restored? Thanks in advance.
We were getting credit as we over paid this account due to leaving address several years ago and this account was not closed and should have been when we moved out of the residence, Telstra was notified when we left residence but this account was not ...
Basically this guy called, started saying my IP address was being used illegally by others. Had me check my bank and email sites through w3c validator and then had me open up windows system command box to "secure" the sites. Is this legit? I'm gettin ...
Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.
I have a new NBN service that is currently linked to my old Telstra ID (has the old email address). Now, I created a new Telstra ID and I want the NBN service linked to this new id. How do I do that?
Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...
When I visit this page to update my residential address after moving: https://telstra-retail.force.com/mytelstra/s/home-address I can only see a blank page (other than a telstra logo and a message advising "Please note, you will be logged out after 1 ...
Received my Telstra Bill today. Three issues -1. Gone up by 60 dollars, with no explanation on account.2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they wi ...
I recently signed up as a new customer for telstra nbn + landline deal . When I chose my plan telstra says on the website that I get a $20 discount every month for the first 12 months Well I just got my first bill & there is no $20 discount nor is t ...
I recharged my mobile broadband a little less than a month ago (28/11) and haven't used it until yesterday. When I switched it on, it claimed there was no data left, even though there should have been 12Gb. I tried rebooting it several times, and eac ...
Hi, is it normal to be slapped with a major damage charge before returning when swapping phones under swap assure please? Considering I haven’t returned phone yet (have 14 days, don’t have return bag yet) and it’s actually in ‘like new’ condition. No ...
I am trying to get a alumi discount for ex staff with AGS No.Been to Telstra shop .Rung in three timestwice hung up on.3rd time told to go on line cannot find an application form online.Can you help meThanks Angelo
Hi, I ordered an Iphone 12 Max and a plan online today and Ive recently received an email saying my order was cancelled? Just wanted to know why and if I'm able to reorder? My order number is #SBS51986035
How do I delete the two of the three monthly bill notifications that I get, I simply want to remove one of my email addresses from the notification as I have a permanent payment system and only need one copy of my bill.
Hi guys, I’m currently in a unique and very frustrating situation. During Covid-19 I was sent a return satchel for my old post-paid mobile device, I followed the instructions and printed the barcode and took it to the post office to return to the Tel ...
Hi, Anyone please help me how to cancel "Telstra Locator" Subscription? I'm struggling to find a right place.I went to Telstra shop, not helping.Tried Telstra App and Support portal.......no hope. You would expect customer can unsubscribe from "Telst ...
I just want a way to contact the CEO of Telstra with my complaints and/or suggestions (clean, I promise.), preferably by email. It appears that senior management think their above the people that pay their rediculous salaries.
When I noticed my bills going up in the last few months I checked them. To my horror I saw "Kayo Subscription" - I had no idea what this is until I Googled it.I did not authorize this and its tantamount to theft. Telstra have no responded to my FB me ...
There is no where on this app that’s say ( pay your account) I’ve had to fill in my card details my name and address then it say next and comes up with error. Some please phone me so I can pay my dam bill.
When signing up for kayo how does the billing work - monthly from the day you join or by the calendar month (if I sign up today would I be paying for the last few days of November)
Trying to make a payment online and this new web portal experience is a mess. It didn't bring forward my saved account details. Can't use paypal it says Sorry, we can't connect to the payment system at this time. Please try again later." I don't want ...
I have been in contact with Telstra many times not only in-store but also over the phone and on their messaging service. Every time I have done so I have been told this is an internal issue and we are working on having it resolved and so far nothing. ...
Hi Telstra, This is regarding my current NBN bundle which includes the complimentary premium speed upgrade. However, since March, I've been constantly charged an additional $30 for a “premium speed boost”, a cost which SHOULD NOT have occurred since ...
Good Evening AllKnowing that CreditMe2U is no longer available, but I have a small situation. A pre-paid mobile has lots of dollars and data that the user normally does not use. 12 months credit is normally loaded. My concern is not the data or fundi ...
Good Morning,
Thank you for your email asking for monies. I am hoping you can help me sort out the mess which has been on going now for 5 months or so, With Telstra are unable to carry out simple’s tasks and unable to communicate to me.
In September ...
Received a suspension of services letter saying that we have an overdue account when we are on ongoing payment plan that has still been coming out of our account every Thursday. Has this happened in anyone else
I am currently an Australian stuck in Europe. I have bought a local European mobile service to save money. My Telstra service is Mobile Plan Extra Small (it's not connected to a plan with a subsidised mobile phone). Can I suspend it given the circ ...
Hi has anyone been having problems with telstras payment and billing system?Here is the list of things I cannot do:1. Make a payment through the app - it just sits on a spinning loading sign.2. Make a payment through the website - it gives me a 404 e ...
When I log into my account I can see how much data has been used by each of the services. When I look at bills from previous periods, it is not clear what proportion of the shared data is used by each service.
Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...
So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...
I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...
How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.
I have had some success with a solution: call 132200 or 1800 461 799 to reach the menu and from there on just repeat the phrase ‘Complaints’ until they put you in a queue. It doesn’t work 100% of the time as the first time I tried they sent me the li ...
Hi, I signed up with Telstra broadband plan a couple of days ago, and the ID given on the contract seemed only for the modem settings. So I opened up a Telstra ID with my personal email address and logged into the app on my mobile. However, the billi ...
Hi,
I have an account for internet services <account number removed to protect your privacy> which is in credit. The problem is that this account is closed and I keep receiving account statements, which obviously tell me the account is in credit.
...
I recently purchased a new contract at the Telstra shop in Mudgee and a new Mobile phone, they told me to ignore the next bill (80 DUE NOW) and I will get the new bill on the 5/2/21 with all my new details. can you please confirm this thankyou.Mrs R. ...
I want to transfer my mobile number from my company name to my own account. My employer has provided me an authority letter. I went to Telstra store and they asked me to submit application online. I submitted via email and hence no response after 24 ...