Billing & Payments

Good Morning, Thank you for your email asking for monies. I am hoping you can help me sort out the mess which has been on going now for 5 months or so, With Telstra are unable to carry out simple’s tasks and unable to communicate to me. In September ...

Received a suspension of services letter saying that we have an overdue account when we are on ongoing payment plan that has still been coming out of our account every Thursday. Has this happened in anyone else

I am currently an Australian stuck in Europe.  I have bought a local European mobile service to save money.  My Telstra service is Mobile Plan Extra Small (it's not connected to a plan with a subsidised mobile phone).  Can I suspend it given the circ ...

I am getting sick of telstra. I have not been able to pay my bills online through the website or the app for months now. I rang up 2 weeks ago to find out what was wrong and they didn't know. So I paid over the phone and said they would fix it.Supris ...

I have been losing my mind over this. Reached out to app chat ( which is not live and has horrible categories)... reached out via phone ( again 50 minute wait with no resolution) ... app doesn’t work, online gives ‘404 error’ when trying to pay or do ...

When selecting mobile service on the account, no unbilled charges are displayed. It was working a few days ago then it stopped. A bill was then issued and two days later they commenced displaying. However a further 2 days forward there is no new unbi ...

Hi has anyone been having problems with telstras payment and billing system?Here is the list of things I cannot do:1. Make a payment through the app - it just sits on a spinning loading sign.2. Make a payment through the website - it gives me a 404 e ...

financial hardship i just put $50 dollars credit so id have data but it said it was done and gone to use it but says no credit and my recharge says it valid it was my last 50 ffs

Hi, I am trying to create a new Telstra ID, starting here:Telstra ID Registration but I keep getting "Invalid ReCaptcha Code provided". ??? Regards,Leigh

When I log into my account I can see how much data has been used by each of the services. When I look at bills from previous periods, it is not clear what proportion of the shared data is used by each service.

Hi, i've received a bill today for the amount of $10.00 which is for a premium tech service for my internet. i rang you guys about 2 weeks ago and confirmed that the my internet is disconnected and has been for the past couple of months at least. can ...

Set up direct debit

HelloMy lease ended after Christmas. I went to two telstra stores and was told they couldnt help me return the phone and to contact telstra (what did they think I was doing at a telstra store?). I received an email today saying I must return the leas ...

A lot of us elderly and old fashioned customers prefer to receive printed invoices through the post.  But Telstra has recently been sending out emails informing us that we will in future receive invoices by email.I currently pay my own bill at the Po ...

When I was moved to a new plan some weeks back it seems I was changed to email billing instead of paper copy by mail. I prefer paper due to personal circumstances. In My Account I reset the billing to paper copy and received an acknowledgement by a " ...

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Being hung up four times and the compliant portal encountering problems, I wish to complain about Telstra increasing the price of the Telstra and Foxtel bundle by $19 for no extra benefits and trying to disguise it as bill separating Telstra and Foxt ...

I have tried for two hours to make contact with a Telstra staff member and this is the only way I can find to get in touch with someone. For a company who provides communication you are very slack at being able to be contacted. I need someone to phon ...

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

Auto recharge only accommodate for 30day recharge yet most prepaid mobile plans available are 28 day expiry. This results in loss of service for several days every month. Numerous calls to try and sort out solution has failed although assured by tels ...

Hi just wondering if anyone knew how to tell how much I’ve got left to pay for my plan. Ive found it once before And was just wanting to see how many bills I have left and how much 

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

Hi CrowdSupportI am trying to complain but after I have entered all my info and click submit, I get an error screen. Please contact me so I can make the complaint without losing some 1500 typed characters 

The app no longer works on my phone since I changed IDs. I've had about 4 online chat conversations & get told different things. How do I get the complimentary gold tier subscription restored? Thanks in advance.

We were getting credit as we over paid this account due to leaving address several years ago and this account was not closed and should have been when we moved out of the residence, Telstra was notified when we left residence but this account was not ...