Accounts & Plans

Billing & Payments

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Billing & Payments
Show more
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Mal481
Mal481
Level 1: Cadet
8m ago

Kayo

my Kayo sub was paid through Telstra @ $15. It wasn’t being paid in advance so Kayo cancelled sub

  • 0 Views
  • 0 Replies
0 Kudos
Like
More
AllyA
AllyA
Level 2: Rookie
48m ago

Direct Debits

Hi - just wondering about direct debits. Can you set them up to pay small regular amounts into your Telstra account, or are they only available to pay your account in full?

  • 7 Views
  • 0 Replies
0 Kudos
Like
More
Angry-lady1
Angry-lady1
Level 1: Cadet
yesterday

Direct debit

Can Telstra take money without my consent? I have a direct debit set up and the card expire date needed to be changed and when I did this I checked to make sure everything was ok and was told my plan would start up again in two weeks only for them to ...

  • 40 Views
  • 0 Replies
0 Kudos
Like
More
ng73
ng73
Level 1: Cadet
yesterday

Set up new account

Our son is listed on our telstra account and now he is 18 and we want him to get his own account.  How do we do this?

0 Kudos
Like
More
David43
David43
Level 1: Cadet
yesterday

I have got an order that I haven't made. (someone used my details to order iphone)

Hi There, I have got an email that my order will be delivered to somewhere (iPhone Pro Max 512GB). However, I did not made an order for this and I think someone used my details to order this. I am trying to contact Telstra via phone call but no answe ...

0 Kudos
Like
More
ruby26
ruby26
Level 1: Cadet
Wednesday

Credits

I’ve always been good at saving by paying everything in advance. this helps with being able to pay my bills in advance although I pay $39 a month my credit is racked up to 4x that and I haven’t got it displayed anywhere only in my bank account. Pleas ...

0 Kudos
Like
More
bigmouthmedia
bigmouthmedia
Level 2: Rookie
yesterday

Upgraded plan - now on email billing - I need paper back...

I just yesterday upgraded our mobile phone plans to a new Medium level (more data) - no issues there, but when I finished the signup, I then get an email saying I'm now on email billing, which i don't want. I can't talk to anyone on 24x7 chat because ...

0 Kudos
Like
More
help4meplease
help4meplease
Level 2: Rookie
Thursday

Electronics & Regulating Engineering Co Pty Ltd

This Telephone line went to TPG  in march 2020, as a VOIP line after NBN was unable to connect to our offices in an acceptable location within our office. I did tell one of your representatives trying to make us move to NBN again after this . With in ...

0 Kudos
Like
More
rowdy55
rowdy55
Level 1: Cadet
Thursday

We normally have a $20 credit for foxtel entertainment offer but latest month shows only $14.194.Why

0 Kudos
Like
More
Mexicana
Mexicana
Level 2: Rookie
Thursday

How to close account at end of contract

At end of my contract (stated as 31st October),  I wish to close my mobile broadband account so as not to incur further changes.I notice my monthly charge is mid-month, and monthly bill dates are around 23/24 of the month, yet end date of contract is ...

0 Kudos
Like
More
Load More
MarkMaleny
MarkMaleny
Level 3: Gumshoe
Tuesday

Account closure and disconnection, fees added

I had an ADSL prepaid broadband account with Telstra for many years. I am long out of contract. I closed it last month. The agent "Ash" told me I would get a $50 refund by cheque this month for unused credit. Today a new bill arrives from Telstra wit ...

0 Kudos
Like
More
DHa1
DHa1
Level 1: Cadet
Tuesday

direct debit enquiry

Hi, when i opened my account a month ago in your store, i set up direct debit, today i had an overdue email sent to me, when i log onto dashboard it says direct debit is set up, so i made a one off payment for the amount owing, now it says i may be c ...

0 Kudos
Like
More
RR33
RR33
Level 4: Private Eye
May

Billing

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

16 Kudos
Like
More
Blonk
Blonk
Level 1: Cadet
2 weeks ago

Early Termination fee

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

0 Kudos
Like
More
Jillriddla
Jillriddla
Level 1: Cadet
June

Bill query/credit

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

1 Kudo
Like
More
FMXMum
FMXMum
Level 2: Rookie
a month ago

Prepaid mobile credit ported to another provider

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

0 Kudos
Like
More
Nurserobbo
Nurserobbo
Level 1: Cadet
a month ago

Cannot setup direct debit

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

0 Kudos
Like
More
wom-bat
wom-bat
Level 2: Rookie
June

What is the correct Telstra Internet address to send my Email explanation to ??

0 Kudos
Like
More
BornTiredLauren
BornTiredLauren
Level 1: Cadet
June

Changed owner of account, now Telstra is charging old owner and new owner as 2 different accounts

A few months ago after my mother was given a terminal diagnosis we changed our account ownership from her name to mine. Now I receive bills (that are addressed to Mr My Name instead of Miss My Name for some reason but that is a different lesser issue ...

0 Kudos
Like
More
Edukate
Edukate
Level 1: Cadet
June

How to extend my 5g MBB plan?

I have the 5G MBB plan that is supposed to end in June then become opt-in. It's now June so how do I opt-in to extend it?

0 Kudos
Like
More
Load More
Mal481
Mal481
Level 1: Cadet
8m ago

Kayo

my Kayo sub was paid through Telstra @ $15. It wasn’t being paid in advance so Kayo cancelled sub

  • 0 Views
  • 0 Replies
0 Kudos
Like
More
AllyA
AllyA
Level 2: Rookie
48m ago

Direct Debits

Hi - just wondering about direct debits. Can you set them up to pay small regular amounts into your Telstra account, or are they only available to pay your account in full?

  • 7 Views
  • 0 Replies
0 Kudos
Like
More
Angry-lady1
Angry-lady1
Level 1: Cadet
yesterday

Direct debit

Can Telstra take money without my consent? I have a direct debit set up and the card expire date needed to be changed and when I did this I checked to make sure everything was ok and was told my plan would start up again in two weeks only for them to ...

  • 40 Views
  • 0 Replies
0 Kudos
Like
More
Sherwoodbreed20
Sherwoodbreed20
Level 1: Cadet
Thursday

Transfer credit between my services

Lost phone

  • 44 Views
  • 0 Replies
0 Kudos
Like
More
nexusplexus
nexusplexus
Level 1: Cadet
Wednesday

I want to download CSV or XLSX version of my monthly phone charges for tax purposes.

I used to download csv or xls versions of my monthly phone charges so I could analyse for tax purposes. I can't find a link to do this anymore. Only PDF download is highlighted. Does anyone know if this is still possible?

  • 54 Views
  • 0 Replies
0 Kudos
Like
More
AndyD12
AndyD12
Level 1: Cadet
Tuesday

Continued charges for services I no longer have

I have this on-going issue with charges for services I no longer own.

Around 2yrs ago, I split from a partner. Whilst at her address, I had home phone/Internet service & 3 mobile phones in my name. After the split we lodged 'Transfer of Ownership' pap ...

  • 57 Views
  • 0 Replies
0 Kudos
Like
More
Paige95
Paige95
Level 1: Cadet
Tuesday

Information request

I have requested information through the link given to me online. I am trying to get a record of my call log / sms with cell tower location. I requested this two weeks ago, have paid for the service and have now received no other communication from T ...

  • 56 Views
  • 0 Replies
0 Kudos
Like
More
Gertie77
Gertie77
Level 1: Cadet
Tuesday

End of 24 month Tablet plan/contract

My tablet contract/plan ended 31 July and final payment for it appeared on last bill which was payed today. I have not used tablet for over a year as I was persuaded into contract/plan by a Telstra service rep over the phone 2 years ago and been look ...

  • 43 Views
  • 0 Replies
0 Kudos
Like
More
nellaseb
nellaseb
Level 1: Cadet
Tuesday

Deceased owner

Good evening,  My husband passed away four years ago and the name on my Telstra bill comes up as my name "Marinella Sebastiani." However, I received a cheque in the mail for a credit which was named after my deceased husband and was unable to cash th ...

  • 46 Views
  • 0 Replies
0 Kudos
Like
More
ATS118765
ATS118765
Level 1: Cadet
Monday

Request Followup on Complaint SR 1-2605783616643 lodged 8 days ago

I have a complaint relating to a range of linked issues in my business account and internet services. Having no success in a response from the Small Bus Dept I felt it necessary to lodge a complaint to hopefully resolve matters quickly. No response t ...

  • 68 Views
  • 0 Replies
0 Kudos
Like
More
Load More

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >