Billing & Payments

Hi, I would like the last three mobile bills sent to my e-mail account please? And my future bills sent to the same. <removed for your privacy> I was alarmed to find not one but the last 3 months have not been received at my P.O.Box. As I have a paym ...

I closed my home phone/internet account with Telstra over 6 months ago which resulted in a credit balance of about $55 owing to me. Some months ago (January) I engaged in a chat session requesting the refund and was promised that it would happen, but ...

Dear Sir/Madam,                             How's things?,I just got my bill notice by email and and Telstra want's me to pay online and i still prefer going to my local post office or my local Telstra shop in person with my bill and pay instead as i ...

hi, why did telstra start using my id email address for billing, without asking, informing etc.  i had customer service remove a hacked ones yonks ago and left blank on purpose bc unable to opt out of email reminders. my bill is a hundred bucks in cr ...

I have been billed with a Foxtel account that I have never sighned for

Paid $25 unlocking fee on MARCH 4TH, told me 7-10 days then unlock code would be emailed to me. It's now 20 days and still nothing. No-one will say what the problem is, I have numerous Ref Nos, been escalated twice, hung up on, given broken promises ...

Hello I am currently experiencing the most frustrating situation as an I.T. professional, trying to provide support for a client that uses TELSTRA MISSION CONTROL, POP Business Mail.I have for months attempted to contact Telstra about starting the Mi ...

How do I cancel everything within Telstra. So far its taking me 8 months, 20 odd hours, 3 TIO complaints 200 odd emails. All I want to do is get rid of Telstra for ever so never have any dealings with them. Apparently you cant by the way, they get yo ...

I'm an existing Telstra customer with 3 numbers. I went to jb hifi to port a 4th number to telstra (from kogan)... all went smoothly. GREAT service. I also wanted to upgrade one of my existing plans, and also cancel one of my existing plans while I w ...

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

After my wife & I separated some years ago and she moved out, we agreed to remove her name and services from the account - what's left is landline, ADSL, & my mobile. The bill comes to me via my email, and it's only my name on the bill. But if I call ...

Received a suspension of services letter saying that we have an overdue account when we are on ongoing payment plan that has still been coming out of our account every Thursday. Has this happened in anyone else

hi  i want the late waived for account number <account number removed to protect your privacy> we haven't been working as much and hence the late payment     

Basically this guy called, started saying my IP address was being used illegally by others. Had me check my bank and email sites through w3c validator and then had me open up windows system command box to "secure" the sites. Is this legit? I'm gettin ...

I have a new NBN service that is currently linked to my old Telstra ID (has the old email address). Now, I created a new Telstra ID and I want the NBN service linked to this new id. How do I do that?

Set up direct debit  2 wks ago, still say account not paid, have to pay manually?????

I have requested a refund of $31.23 from Telstra but has been ignored.Please advise an early resolution to this ongoing mess.

Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...

When I visit this page to update my residential address after moving: https://telstra-retail.force.com/mytelstra/s/home-address I can only see a blank page (other than a telstra logo and a message advising "Please note, you will be logged out after 1 ...

Received my Telstra Bill today. Three issues -1. Gone up by 60 dollars, with no explanation on account.2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they wi ...

I recently signed up as a new customer for telstra nbn + landline deal . When I chose my plan telstra says on the website that I get a $20 discount every month for the first 12 months  Well I just got my first bill & there is no $20 discount nor is t ...

I recharged my mobile broadband a little less than a month ago (28/11) and haven't used it until yesterday. When I switched it on, it claimed there was no data left, even though there should have been 12Gb. I tried rebooting it several times, and eac ...

Hi, is it normal to be slapped with a major damage charge before returning when swapping phones under swap assure please? Considering I haven’t returned phone yet (have 14 days, don’t have return bag yet) and it’s actually in ‘like new’ condition. No ...

I am trying to get a alumi discount for ex staff with AGS No.Been to Telstra shop .Rung in three timestwice hung up on.3rd time told to go on line cannot find an application form online.Can you help meThanks Angelo