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Leebee76
Level 1: Cadet

Can someone  please help with getting an account  cancelled  as i have tried on line and instore to cancel my account's to no avail

Cmelissa
Level 1: Cadet

I have contacted numerous times and spoken to numerous people, have reference numbers to prove, however now every time I call I get directed online and hung up on. I am assisting my Grandmother who was placed into a nursing home at the start of the y ...

Dor29
Level 1: Cadet

You've billed me for Ultimate Voice.  I don't need it.I'm in the process of transferring to TPG and they are attending to my needs.So please cancel immediately.  

Keek_Wijesuriya
Level 1: Cadet

Hello,So i currently have a post paid connection with telstra that i obtained on a two year period deal when i got my samsung s10e. Since its on a deal and i got a phone with it its a higher amount than the standard bill. Now i am in back in my home ...

Dor29
Level 1: Cadet
Noinrat
Level 2: Rookie

When I noticed my bills going up in the last few months I checked them. To my horror I saw "Kayo Subscription" - I had no idea what this is until I Googled it.I did not authorize this and its tantamount to theft. Telstra have no responded to my FB me ...

Veronica78
Level 1: Cadet

My bill I received today states it will be my last paper bill. I would like to continue receiving paper bills thank you. [personal details removed to protect your privacy]   Thanks

watto777
Level 1: Cadet

There is no where on this app that’s say ( pay your account) I’ve had to fill in my card details my name and address then it say next and comes up with error. Some please phone me so I can pay my dam bill.

Redleg
Level 1: Cadet

When signing up for kayo how does the billing work - monthly from the day you join or by the calendar month (if I sign up today would I be paying for the last few days of November)

star26
Level 1: Cadet

this account in the name of Bruce  to be changed to Lynette  because Bruce has recently passed away.  Thank you Lyn   <edited for privacy>

Asiri
Level 1: Cadet

Trying to make a payment online and this new web portal experience is a mess. It didn't bring forward my saved account details. Can't use paypal it says Sorry, we can't connect to the payment system at this time. Please try again later." I don't want ...

Samiramira7073
Level 1: Cadet

Hi .Can you explain me more about the $82.50 that you had taken it from my account ? Keep this in your mind , I made a plan with telestra about 200g net a month with only $75.Can you explain that for me. Please? 

Lee100
Level 1: Cadet

I have an extension on my bill which should have been finalised today. I have had some health issues that have forced me to take time off work so money has been very tight. I would like to request that I pay $200 every Friday up until 31st December t ...

IHATETELSTRA8
Level 1: Cadet

I am at the absolute end of my tether with this telco. i thought when i chose to go with Aussie Broadband (btw great experience) i thought leaving Telstra couldnt be nearly as hard as trying to get them to turn on NBN for 2 months. I now have 5 NBN b ...

prwsydney1
Level 1: Cadet
303bit
Level 1: Cadet

How do I find out if my Telstra gateway modem is locked?

samosa
Level 1: Cadet

My latest bill shows an increase in charges for Foxtel. Previously I have been paying $120 for a Super Bundle M and zero for Foxtel -1. This was the amount billed for July Aug and Sept.. My latest bill shows an amount of $110 for premium internet and ...

Cdawn
Level 1: Cadet

I have been in contact with Telstra many times not only in-store but also over the phone and on their messaging service. Every time I have done so I have been told this is an internal issue and we are working on having it resolved and so far nothing. ...

SivanandaAshram
Level 1: Cadet

please can we receive your bill by email, as we are worried we may not be able to pay by the due date.   <removed for your privacy>

Ezza80
Level 1: Cadet

Hi Telstra, This is regarding my current NBN bundle which includes the complimentary premium speed upgrade.  However, since March, I've been constantly charged an additional $30 for a “premium speed boost”, a cost which SHOULD NOT have occurred since ...

AngryVelocity
Level 1: Cadet

need to change ownership as im moving house and would like to ask about all the credit on my account but theres no way to speak to someone on the phone or 24x7 chat! Does anyone have the telsta number to speak to billing. ? 

Rashed4004
Level 1: Cadet

Hi I just moved away from telstra 12 months plan 4 days before the contract ended. Usually I used to get my monthly bill on 28th but havent got the last month's bill yet in my email. Can someone please check the final bill for me so that i can pay it ...

Ouzo69
Level 3: Gumshoe

Help with my phone bill I am going through a very difficult time with everything and I am needing help to apply for financial hardship

LeighWardle
Level 3: Gumshoe

Hi, My bill only covers 3 weeks of operation, but it is 23 pages long.There is an interval of only 2 minutes (and data used = 0.12 GB) for most of the line items.See the excerpt below. Is this normal behaviour?

Regards,
Leigh 

EoBu
Level 1: Cadet

I opened the iPhone 12pro recently. When I signed the contract, the xtra range event was held and the price was $115 for $65. And if the price of the mobile phone machine is 77 dollars, the total monthly payment is about 160 dollars. I paid $65 for t ...

Redleg
Level 1: Cadet

When signing up for kayo how does the billing work - monthly from the day you join or by the calendar month (if I sign up today would I be paying for the last few days of November)

Asiri
Level 1: Cadet

Trying to make a payment online and this new web portal experience is a mess. It didn't bring forward my saved account details. Can't use paypal it says Sorry, we can't connect to the payment system at this time. Please try again later." I don't want ...

Cdawn
Level 1: Cadet

I have been in contact with Telstra many times not only in-store but also over the phone and on their messaging service. Every time I have done so I have been told this is an internal issue and we are working on having it resolved and so far nothing. ...

Ezza80
Level 1: Cadet

Hi Telstra, This is regarding my current NBN bundle which includes the complimentary premium speed upgrade.  However, since March, I've been constantly charged an additional $30 for a “premium speed boost”, a cost which SHOULD NOT have occurred since ...

myshka256
Level 2: Rookie

Set up direct debit  2 wks ago, still say account not paid, have to pay manually?????

rrvau
Level 2: Rookie

I just want a way to contact the CEO of Telstra with my complaints and/or suggestions (clean, I promise.), preferably by email.  It appears that senior management think their above the people that pay their rediculous salaries.

31Spikes
Level 1: Cadet

Good Evening AllKnowing that CreditMe2U is no longer available, but I have a small situation. A pre-paid mobile has lots of dollars and data that the user normally does not use. 12 months credit is normally loaded. My concern is not the data or fundi ...

Mother57
Level 1: Cadet

I don't want to pay ANOTHER $6 a month this is extorsion  

RR33
Level 5: Eagle Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Argee
Level 3: Gumshoe

Received my Telstra Bill today. Three issues -1. Gone up by 60 dollars, with no explanation on account.2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they wi ...

mitchy1
Level 1: Cadet

Hey everyone,
Every two years I get a new phone and I usually give my handset back to Telstra, however, this year I want to keep it for my nephew but I know I will have to pay a bit more of the phone off in order to keep it. I tried to call Telstra bu ...

Avatar52
Level 2: Rookie

awildtrashpanda
Level 2: Rookie

I had my service disconnected due to a late payment which is fair enough but I have now paid it. It has been 5 days now of me trying to contact a team member through multiple different means to try get my service reconnected but obviously it's too ha ...

slider8p
Level 2: Rookie

Hi all, Just looking for some advice to fix an urgent problem. I have a family member who has an account setup under my name. A few days ago he tried to pay a bill online using BPAY through his internet banking portal and made a mistake depositing $8 ...

Roheryn
Level 1: Cadet

Hi,I've tried contacting Telstra, but none of their links seem to be working.
I just received my monthly Bill and it has gone up $5 for no reason that I can find. 
I only got the plan in April, and have paid the same monthly amount, up until this month ...

NetworkNewbie
Level 2: Rookie

Hi, Quick background, I changed jobs and have taken (or want to) the old work mobile number and convert that to my personal mobile number.  I completed the Change of Ownership paperwork (with my former employer) and submitted it to Telstra on 21 Augu ...

Lorry6
Level 1: Cadet

Hi, I’m severely affected by DV and am now homeless, my estranged husband has been emotionally, psychologically, mentally, financially and Physically abusing me for almost 2 years. On my 3rd attempt at leaving he took our kids and didn’t disclose the ...

pissedoffmore
Level 1: Cadet

my father has passed away and he was over charged, there is no way to talk to anyone to fix it because the online account is closed

Nekta73
Level 1: Cadet

It's now been over 2yrs trying to get someone to fix my online billing and make sure the emails are being sent to the correct email address as assigned in MyAccount. To date there has been no resolution.  Anyone able to help?? It's become a joke havi ...

stevenjw
Level 4: Private Eye

I am the authorised person for my mothers old telstra account which was closed 5 years which was closed 5 years ago. I am trying to contact telstra to sort out the credit but by phone ino matter what I try i get an SMS sent to my telstra 24 App due t ...

lyallp
Level 2: Rookie

My son is now 21 and still has a mobile phone in my account, for which I pay.Can I migrate his mobile service to his own Telstra account whilst leaving the remaining mobiles (of which there are 3) in my account.I don't want to change ownership of the ...

Del39
Level 2: Rookie

The amount per month was always 70$ for 100GB now it’s changed to 500GB I did no ask for any changes??

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

BenoLane
Level 2: Rookie

Hi There - We had our connection changed to FTTC NBN in Feb, and yet our billing still shows as a cable connection, I've tried to use the virtual assistant to find no useful info.I've looked at the migrate plan under "change my plan" and the default ...

Keek_Wijesuriya
Level 1: Cadet

Hello,So i currently have a post paid connection with telstra that i obtained on a two year period deal when i got my samsung s10e. Since its on a deal and i got a phone with it its a higher amount than the standard bill. Now i am in back in my home ...

Dor29
Level 1: Cadet
Veronica78
Level 1: Cadet

My bill I received today states it will be my last paper bill. I would like to continue receiving paper bills thank you. [personal details removed to protect your privacy]   Thanks

Kaifan0903
Level 1: Cadet

My Telstra account has been suspended so I can’t pay the bill to my account 

no-thanks
Level 1: Cadet

I closed my accout with Telstra mid September. Since then I have received two bills saying I have acredit. Even though I was told it would be credited into my bacnk account. When trying to contact today, the automatic voices tells me to get the Telst ...

VeryAnnoyed1
Level 1: Cadet

Telstra.I have tried to cancel one of my plans a number of times via my computer browser and on the 24/7 app. Every time I try to chat, the pop up is greyed out. I call 13 22 00 and it directs me to chat with someone via the app. I am still being cha ...

Peter611
Level 1: Cadet

Just wondering why my account has gone up $5 this period? It has gone from the usual $85 to $90.

PWESTO
Level 1: Cadet

Hubby is upgrading his phone and has to give his handset back due to the lease plan he was on he has to pay the 190 as the phone is damaged if we do the process over the internet does the 190 come on the next bill and if we go to a shop to do, do we ...

12Smoocha
Level 1: Cadet

I’m in credit on my bill and would like a refund please?

LK_
Level 1: Cadet

Once upon a time there was me, a loyal customer of 20 years +. I wanted to upgrade my account to superfast NBN I am currently on the NBN with perfectly fine speed.  I clicked the upgrade plan button and followed the prompts. This initiates a totally ...

jimanddallas183
Level 2: Rookie

I was promised a credit on my bill after I spoke to the people at Runaway Bay Gold Coast Telstra shop.
That credit has not appeared or mentioned.

how11
Level 1: Cadet

I did have fixed direct debit coming out of my bank account matched to when I was paid. It is a sensible arrangement that sees the bill paid on time to Telstra and does not cause me concern when the bill comes around - the money is already against th ...

madfrogoz
Level 1: Cadet

What are the options available to customers if you don't have a phone that can install an app (yes there are people still around who don't have smart phones).I'm trying to get the authorisation on my parent's account reconfirmed. The email points you ...

Adolf1945
Level 1: Cadet

I have had to cancel my Debit card with the bank because of suspected fraud with a replacement on the way but due to a delay in mailing services across Qld I've been left up Sh*ts Creek. I've been able to confirm my bank account with PayPal to make p ...

Karina5656
Level 1: Cadet

I was wondering if there was a way to get a discount on your monthly bill if you ensured the entire bill was paid prior to the end of the billing period i.e. like the discount you get on rates if you pay it prior to getting the notice

al38
Level 2: Rookie

I am just wanting to know how long it takes before I can view our Telstra Bill in Telstra My Account. It isn't showing yet.

TheFog
Level 1: Cadet

HiI've paid off my handset but don't understand why I paid more than I should of. I called Telstra and they stated $748 and the app said there same. But when the bill came the handset payment was $948??? The other query, to I've signed up on a new pl ...

Greenwoods
Level 1: Cadet

Can you please tell me when my tablet plan is due to expire the number is <Removed for Privacy> ?

Mark206
Level 1: Cadet

I have a credit balance and no active Telstra services and do not plan to have any services with Telstra in the future.  How do I request a refund of my credit balance, please?

bennyb5
Level 1: Cadet

TELSTRA, please help us that need to speak with a Human!I have account and service issues that I need to speak to a Human being about as none of the auto assistance either online or via the Telstra app can assist with. When call 132200 number, I keep ...

OK89
Level 1: Cadet

Hi, does anyone know why online billing has been down? been down since saturday and need access to some calls made prior to that.

Bigrob
Level 1: Cadet

Why has my Brothers Telstra account and Number been linked to my account. Now I am having trouble paying my own account. I can't get anyone to help me with this, and my service is about to be cut off and I live 6hrs away from the nearest Telstra stor ...

itsmekysa
Level 1: Cadet

How can I find a copy of my mobile phone purchase receipt as proof of ownership please

helkoogh
Level 1: Cadet

Tried messenging on facebook, 24x7 chat, calling 132200. Cant reconnect my service. How can I call someone to resolve this issue?

Our community experts

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