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DexterB
Level 5: Eagle Eye

I decided to cancel my Direct Debit arrangement for my postpaid internet service and revert to paying the bill myself.I found the webpage for “Cancel Direct Debit” and followed the procedure, but kept getting a “There seems to be a problem” message.S ...

Bren11
Level 2: Rookie

Need to pay my mums bill now so her phone can be put back on please she is 89 

LizzieLou57
Level 1: Cadet

I pay this account for my 91 year old mother. I have in my possession 2 bills issued - 6 December and 6 January both for $70.00.  Can you tell me how much is owing at present so i can pay the appropriate amount?

Post edited to remove account number 

Petrie74
Level 1: Cadet

Hi, I am unable to make a payment on my bill, edit direct deposit details or manage bill notifications because every time I open the online billing portal I get the below message.This has been ongoing for several months now and I have tried to contac ...

Deb617
Level 1: Cadet

I have phone Telstra on 3 times each being on phone for a 1 hr each time. This matter is not resolved each time they say it is. Got a bill yesterday paid on 12due on 14 with overdue amount of &$11 added. The the amount they were going to take off is ...

mac67
Level 1: Cadet

Am I able to get itemised accounts?My accountant requires all my phone bills from July 2021 to show all phone numbers.

GillyGoodness
Level 1: Cadet

have lost original paper bill. need a new one sent to me

STANFORD1927
Level 6: Bloodhound

Hi Everyone,  I have recently been promoted by the government to "Older Australian" in other words an Aged Pensioner!! I have received my Concession Card. How do I advise Telstra about the details so I can register myself as a pensioner with them. I ...

retiree411
Level 1: Cadet

I wish to change the account to my name as my husband is deceased.  I wish to retain all services, including landline phone number and NBN and email addresses, without any disruption to services.I am not quite sure why the account is solely in my hus ...

ROOTERofTELSTRA
Level 1: Cadet

So my wife has just been Rudely Forced to sign up to HITLERS new Direct Debit enforcement I asked the Manager at Maroochydore Telstra if we can have her details so that when Telstra has another Security Data breech that we can hold her responsible fo ...

007shoottokill
Level 4: Private Eye

Both of them are offering limited deals and when you swap it costs more... 

Don76
Level 1: Cadet

ianmcginley
Level 1: Cadet

As part of a legal discovery, i've received an itemised bill record from a mobile phone from Telstra. Cool. But it expressly does not include any information as to a call made to Triple-Zero (000) on a day that I know it happened. Is there a legal re ...

Ando6666
Level 1: Cadet

Hello, I moved house end of August and advised Telstra on the 13th at 11:01am ACDT.  I noticed I was still being charged for the account at the old address and after a phone call I have been told there is not anything they can do. But, I shouldn't be ...

Fred5588
Level 1: Cadet

Is "F0800042@team.telstra.com" a real Telstra address

Squeeky1
Level 1: Cadet

I have 2 internet accounts - my regular internet and telephone <account number removed to protect your privacy> which is active, and <account number removed to protect your privacy> which is an inactive dial-up account.

A while ago I received a $50. ...

Abrupt_Policies
Level 1: Cadet

4 weeks ago, I returned an XBOX Elite 2 Controller to the Telstra Shop I purchased it from, to get it Repaired/Replaced under Warranty. As I was paying it off over 24 months, I’d paid 3 months worth previously through my Telstra Account, where I mana ...

JohnSim
Level 1: Cadet

We wish to change the post address

Bluey007
Level 1: Cadet

Hi I am trying to print mum's invoice and the Telstra logo is replaced with a H over a G.I have tried removing the browser and setting up again, cleared all history over several browsers.  This problem still happens. I thought it might be the PDF rea ...

alliwantisanans
Level 1: Cadet

When trying to click on Pay My Account I keep getting Bad Request

Lucria
Level 2: Rookie

bill just received has a logo with a G with a H over it, not the telstra logo

JedStarB
Level 2: Rookie

Does CreditMe2U still exist?  I've been a Telstra customer for 11 years now and I can remember a few years ago if you were on a Plan/Poistpaid service you were able to send credit a PrePaid phone? Is this what CreditMe2U was???   

gandor
Level 1: Cadet

We have multiple devices, 5 Services and NBN with Telstra.  I keep my account in credit at all times, and currently am around $240.00 in credit and my partner is $400.00 in credit.  This month I upgraded my tablet and was told it is mandatory I switc ...

GillyGoodness
Level 1: Cadet

have lost original paper bill. need a new one sent to me

STANFORD1927
Level 6: Bloodhound

Hi Everyone,  I have recently been promoted by the government to "Older Australian" in other words an Aged Pensioner!! I have received my Concession Card. How do I advise Telstra about the details so I can register myself as a pensioner with them. I ...

Abrupt_Policies
Level 1: Cadet

4 weeks ago, I returned an XBOX Elite 2 Controller to the Telstra Shop I purchased it from, to get it Repaired/Replaced under Warranty. As I was paying it off over 24 months, I’d paid 3 months worth previously through my Telstra Account, where I mana ...

Lucria
Level 2: Rookie

bill just received has a logo with a G with a H over it, not the telstra logo

JedStarB
Level 2: Rookie

Does CreditMe2U still exist?  I've been a Telstra customer for 11 years now and I can remember a few years ago if you were on a Plan/Poistpaid service you were able to send credit a PrePaid phone? Is this what CreditMe2U was???   

dfgfg
Level 1: Cadet

Hi, I purchased Google Pixel 6 Pro outright online and there is no tax receipt and I can't find anything online on my Telstra dashboard, it's not in my previous payments nor in my services. I tried contacting Telstra support but they have no idea whe ...

007Farmer07
Level 1: Cadet

To Telstra, I was wondering if my account is still under contract & if so for how long & how much would it be for me to cancel & leave.

komboocha
Level 1: Cadet

Hi. Telstra has recently started sending me notifications by SMS regarding bill availability for my home internet, which is always paid in full by direct debit. The SMS notifications of bill availability are annoying and were never asked for. Any sug ...

joel3108
Level 1: Cadet

I'm about to upgrade by handset, but the model I'm ordering is on backorder.My question is - do I get charged for the new handset before I receive it?

DaffydJones
Level 2: Rookie

I'm trying to set up direct debit on my new account. Every "Set up direct debit" link I select displays the screenWhen I try on the My Telstra app it gets stuck on "LOADING" with the circle going around and around. I spent two hours on chat and had t ...

AnxiousConfuse
Level 1: Cadet

So, I updated my phone & plan a couple of months ago. My bills were usually sent & due on the 24th. I got my most recent bill today (25th), yet my Testra app says that I have an upcoming payment on the 11th (the 11th of June is when I updated my phon ...

Zonzu
Level 1: Cadet

I've just switched over to Telstra NBN from Optus NBN (since 2019).I've been charged a $300 NBN New Connection Charge which to my understanding is only charged when a new NBN connection is setup.Given I've had NBN for 2 years now and I would never ha ...

Chuck65
Level 2: Rookie

My employer has agreed to pay my mobile phone costs, my Telstra plan also includes broadband and my partners phone and I pay via direct debit how can I set this automatically for my employer to pay just my mobile costs.

Misty111
Level 1: Cadet

Why is it that I have to go to this app to ask question about Financial Hardship?And get bounced around for what? I requested an extension and Telstra says that I am overdue .When I already asked for the extension due to my wife being in Hospital and ...

Tracie22
Level 3: Gumshoe

I have been trying to get my 85 year old father connected to home broadband so he can watch Netflicks. We were told the connection would be a matter of weeks and the nbn contractor responsible for connecting the aerial to the roof of my father's hous ...

florence35
Level 1: Cadet

Seeking credit for outage time from 5/2/21 to 18/4/21  equals 72 days <removed for your privacy>

Debby1
Level 1: Cadet

Can you call me to discuss bill

m_k1
Level 1: Cadet

Hi. After reading the email sent to me by Telstra about the changes to customer accounts, I am unable to contact them using the 1800 number on the email. When I ring the message says that it is not office hours but does not tell me what office hours ...

SameSpatula
Level 2: Rookie

HiI noticed in my usage history (when logging on my account via Telstra website) that there are missing logs of calls and texts that I did, sometimes it's a few days missing entirely, i.e. there are texts sent on 21.04 and nothing until today, which ...

SOOCSI
Level 2: Rookie

I check my emails on a number of devices, and I noticed this scam email earlier this evening.This is how the email appears in Windows 10 default Mail program.   It claims to have come from telstra@online.telstra.com.au, displays an absurdly high bill ...

Wantinganswers
Level 2: Rookie

Hello wondering why a mobile phone plan taken out August 2019 at $50 plus $15 total $65 per month (phone purchased outright shortly after setting it up) has increased $10 per month to total $75 since January 2021 when I did not authorise that change? ...

Em53
Level 1: Cadet

Why has telstra not emailed or posted me my bill   Also I was charged on my credit card $25.00 Streamotion Pty Ltd which I looked up is Kayo Sports - there is no way that I have ordered this and who do I speak to to get this fixed otherwise I will ha ...

Michael9999
Level 1: Cadet

I closed my home phone/internet account with Telstra over 6 months ago which resulted in a credit balance of about $55 owing to me. Some months ago (January) I engaged in a chat session requesting the refund and was promised that it would happen, but ...

Hilltop45
Level 1: Cadet

Hi, I would like the last three mobile bills sent to my e-mail account please? And my future bills sent to the same. <removed for your privacy> I was alarmed to find not one but the last 3 months have not been received at my P.O.Box. As I have a paym ...

Batesey2810
Level 1: Cadet

Not happy I can't use Premium SMS any more

SputnikDan
Level 1: Cadet

Something is seriously wrong with my Telstra account.   And the My Telstra app is barely functional as a result...
I think it's because I switched from Telstra Business to Retail.

I can see my services and account details.    But if I choose any financ ...

Michelle6679
Level 1: Cadet

Has anyone else had issues changing their name with Telstra? I have been trying for almost seven years and multiple visits to local Telstra shop. Including every time I want to change my service. Now they want me to do it all again because name chang ...

larden
Level 1: Cadet

Spoiler  I am an aged pensioner who does not understand all this bull**bleep** you are serving up to your customers, i cannot get an answer to my of my questions, after being a loyal customer for over 50 years i will find a new provider for my phone ...

Ice-Dingo
Level 1: Cadet

So, went to pay my bill with my credit card - note a fee may apply.Stuff that, hit the PayPall button, and paid WITH THE SAME CREDIT CARD I was going to use anyway. No fee. Why? Punishing people who haven't set up an account with a third party to spe ...

Disgruntled14
Level 1: Cadet

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Marie-Jean
Level 1: Cadet

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

PW15
Level 2: Rookie

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

Angel777
Level 1: Cadet

How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.

Elizabeth74
Level 1: Cadet
Bally1980
Level 1: Cadet

Hi I'd like to add 2 x nano sim cards to our account for my children's gps watches. How can I do this? 

Rosie987
Level 1: Cadet

I have had some success with a solution: call 132200 or 1800 461 799 to reach the menu and from there on just repeat the phrase ‘Complaints’ until they put you in a queue. It doesn’t work 100% of the time as the first time I tried they sent me the li ...

Danniellebeardm
Level 1: Cadet

I find it funny I get my services Unrestricted on Friday just gone And and now they are restricted again 

haystacks1
Level 4: Private Eye

Why am I being charged for Telstra Cyber Security Device Protect, when the offer was 2 months free ? I have not used it since the offer.

JJ4013
Level 1: Cadet

I have been trying to get the credit balance in my husband's estate account transferred to my account. I want to see if it has been done

Marchje
Level 1: Cadet
GOLDPANNER
Level 1: Cadet

We have been receiving bills via email for the previous resident for the past 18 months. How do we make it stop!!! <removed for your privacy>

LachlanG
Level 1: Cadet

Hi,   I have an account for internet services <account number removed to protect your privacy>  which is in credit. The problem is that this account is closed and I keep receiving account statements, which obviously tell me the account is in credit. ...

Ingy8
Level 1: Cadet

How can I setup my monthly recharge mobile account to coincide with the payment I make by auto debit pmt for the land line and internet?  

RobBowls
Level 1: Cadet

I've tried the support line without success.

ali2021
Level 1: Cadet

I need a copy of my bills older than 13 months. How could I get it?

Auss1eMumma
Level 1: Cadet

I recently purchased a new contract at the Telstra shop in Mudgee and a new Mobile phone, they told me to ignore the next bill (80 DUE NOW) and I will get the new bill on the 5/2/21 with all my new details. can you please confirm this thankyou.Mrs R. ...

LouOrtmann
Level 1: Cadet
JunaidAbrar
Level 1: Cadet

I want to transfer my mobile number from my company name to my own account. My employer has provided me an authority letter. I went to Telstra store and they asked me to submit application online. I submitted via email and hence no response after 24 ...

shorty21
Level 1: Cadet

Hi AllWe have a TIPT group with 3 digit xtn dialing, external calls in and out are ok but when calling internally (or transferring external calls) there is no voice coming through, any suggestions

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

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