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SupInfinity
Level 4: Private Eye

Are these crowdsupport emails from medallia legit? Came after the last coupla post/s.

doctor21
Level 1: Cadet

HI,would you please give me the Step-by-Step how to cancel the auto-recharge as I am thinking about changing the plan.

Debby1
Level 1: Cadet

Can you call me to discuss bill

karkam
Level 1: Cadet

Hi We have Telstra bill and  on the bill  said: "Payment is not required" We have close our existing Credit Card and we need to renew my account number for credit to my new account.   Regards
Sukarkam

Personal details removed to protect your privacy 

TheOxOz
Level 1: Cadet

Hi there, if I'm in Australia using a Telstra mobile service and I receive an SMS message from a US based number, does this cost me anything? For example, if a US friend sends me a text message, or if an online service I use sends a text message aler ...

GiveMeStrength1
Level 1: Cadet

I also have Unlimited Home Broadband. Am I paying for a service I am not using?

Jb2001
Level 1: Cadet

Hi there I’ve been trying for weeks to contact Telstra everytime I click on the support chat it’s glitchy I can’t call telstra because I’m in the uk now and I’ve got a uk number I just want to cancel my contract the contract has ended yet I’m still b ...

GP1965
Level 1: Cadet

I’ve paid March and April 2021 (as an advance charge) in my March invoice. But I received an April invoice again. When will this get sorted? The text support surprisingly couldn’t help me

Ollie81
Level 1: Cadet

Timtimtim2
Level 1: Cadet

Why is it so hard to set up direct debit? Why is it a long and hard to use the form on the phone? Why do I have to pay manually every other month using a terribly formatted webpage via the phone app? None of this makes sense for an enormous telecommu ...

OUTBACKANDY1
Level 1: Cadet

Hello,  I am sure a similar question is asked frequently, however the new website design is absolutely horrific and the answers are no longer valid after the website update. I am trying to download a full Itemised Bill (that is a Bill for my mobile t ...

m_k1
Level 1: Cadet

Hi. After reading the email sent to me by Telstra about the changes to customer accounts, I am unable to contact them using the 1800 number on the email. When I ring the message says that it is not office hours but does not tell me what office hours ...

SupInfinity
Level 4: Private Eye

how will changing a plan work on these new ones if DD is only payment option and change date is payment date too. does changing a plan to medium eg from small half way thru restart the monthly date. how can thy system instantly calculate the small pr ...

SameSpatula
Level 2: Rookie

HiI noticed in my usage history (when logging on my account via Telstra website) that there are missing logs of calls and texts that I did, sometimes it's a few days missing entirely, i.e. there are texts sent on 21.04 and nothing until today, which ...

SOOCSI
Level 1: Cadet

I check my emails on a number of devices, and I noticed this scam email earlier this evening.This is how the email appears in Windows 10 default Mail program.   It claims to have come from telstra@online.telstra.com.au, displays an absurdly high bill ...

glenchristianmc
Level 1: Cadet

I've paid $50 on my account and it hasn't come off the main bill

jerrypicker
Level 1: Cadet

Does Telstra charge Age Pensioners late payment fees?

Wantinganswers
Level 2: Rookie

Hello wondering why a mobile phone plan taken out August 2019 at $50 plus $15 total $65 per month (phone purchased outright shortly after setting it up) has increased $10 per month to total $75 since January 2021 when I did not authorise that change? ...

Blacky28247891
Level 2: Rookie

Hi.Some time ago I signed up online with Telstra's Trade-in your mobile phone program.I completed the paperwork online and was advised that I would be sent an email with further instructions.The Mobile Phone that I wanted to trade-in was accepted and ...

Neverwozzer
Level 2: Rookie

Hi, How do I change my credit card details for click to pay?Thanks 

Em53
Level 1: Cadet

Why has telstra not emailed or posted me my bill   Also I was charged on my credit card $25.00 Streamotion Pty Ltd which I looked up is Kayo Sports - there is no way that I have ordered this and who do I speak to to get this fixed otherwise I will ha ...

byj
Level 1: Cadet

I'm only trying to set up to receive the bill via email instead of paper and set up AutoPay for a upfront monthly plan, but no matter what account I logged in via My Telstra account, Telstra Tools or My Telstra App, this shoulder-shrugging lady alway ...

EDENLEGAL
Level 1: Cadet

Can Telstra please explain why we cannot pay our bill by cheques.We received no such notification and indeed the Telstra bill still provides for such an option given that we can pay this bill at any Post Office.Cheques are still proper and legal tend ...

flipper1
Level 1: Cadet

I don’t get paid till the 29th then I can pay in full 

Michael9999
Level 1: Cadet

I closed my home phone/internet account with Telstra over 6 months ago which resulted in a credit balance of about $55 owing to me. Some months ago (January) I engaged in a chat session requesting the refund and was promised that it would happen, but ...

Debby1
Level 1: Cadet

Can you call me to discuss bill

m_k1
Level 1: Cadet

Hi. After reading the email sent to me by Telstra about the changes to customer accounts, I am unable to contact them using the 1800 number on the email. When I ring the message says that it is not office hours but does not tell me what office hours ...

SameSpatula
Level 2: Rookie

HiI noticed in my usage history (when logging on my account via Telstra website) that there are missing logs of calls and texts that I did, sometimes it's a few days missing entirely, i.e. there are texts sent on 21.04 and nothing until today, which ...

SOOCSI
Level 1: Cadet

I check my emails on a number of devices, and I noticed this scam email earlier this evening.This is how the email appears in Windows 10 default Mail program.   It claims to have come from telstra@online.telstra.com.au, displays an absurdly high bill ...

Wantinganswers
Level 2: Rookie

Hello wondering why a mobile phone plan taken out August 2019 at $50 plus $15 total $65 per month (phone purchased outright shortly after setting it up) has increased $10 per month to total $75 since January 2021 when I did not authorise that change? ...

Em53
Level 1: Cadet

Why has telstra not emailed or posted me my bill   Also I was charged on my credit card $25.00 Streamotion Pty Ltd which I looked up is Kayo Sports - there is no way that I have ordered this and who do I speak to to get this fixed otherwise I will ha ...

Michael9999
Level 1: Cadet

I closed my home phone/internet account with Telstra over 6 months ago which resulted in a credit balance of about $55 owing to me. Some months ago (January) I engaged in a chat session requesting the refund and was promised that it would happen, but ...

Hilltop45
Level 1: Cadet

Hi, I would like the last three mobile bills sent to my e-mail account please? And my future bills sent to the same. <removed for your privacy> I was alarmed to find not one but the last 3 months have not been received at my P.O.Box. As I have a paym ...

maroner
Level 1: Cadet

Dear Sir/Madam,                             How's things?,I just got my bill notice by email and and Telstra want's me to pay online and i still prefer going to my local post office or my local Telstra shop in person with my bill and pay instead as i ...

SupInfinity
Level 4: Private Eye

hi, why did telstra start using my id email address for billing, without asking, informing etc.  i had customer service remove a hacked ones yonks ago and left blank on purpose bc unable to opt out of email reminders. my bill is a hundred bucks in cr ...

Baldieboles
Level 1: Cadet

I have been billed with a Foxtel account that I have never sighned for

quarklady
Level 2: Rookie

Paid $25 unlocking fee on MARCH 4TH, told me 7-10 days then unlock code would be emailed to me. It's now 20 days and still nothing. No-one will say what the problem is, I have numerous Ref Nos, been escalated twice, hung up on, given broken promises ...

IFI
Level 1: Cadet

Hello I am currently experiencing the most frustrating situation as an I.T. professional, trying to provide support for a client that uses TELSTRA MISSION CONTROL, POP Business Mail.I have for months attempted to contact Telstra about starting the Mi ...

blah2
Level 2: Rookie

How do I cancel everything within Telstra. So far its taking me 8 months, 20 odd hours, 3 TIO complaints 200 odd emails. All I want to do is get rid of Telstra for ever so never have any dealings with them. Apparently you cant by the way, they get yo ...

hk1985
Level 2: Rookie

I'm an existing Telstra customer with 3 numbers. I went to jb hifi to port a 4th number to telstra (from kogan)... all went smoothly. GREAT service. I also wanted to upgrade one of my existing plans, and also cancel one of my existing plans while I w ...

RR33
Level 6: Bloodhound

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

dwywit
Level 3: Gumshoe

After my wife & I separated some years ago and she moved out, we agreed to remove her name and services from the account - what's left is landline, ADSL, & my mobile. The bill comes to me via my email, and it's only my name on the bill. But if I call ...

Michellem
Level 1: Cadet

Received a suspension of services letter saying that we have an overdue account when we are on ongoing payment plan that has still been coming out of our account every Thursday. Has this happened in anyone else

Mbardan76
Level 1: Cadet

hi  i want the late waived for account number <account number removed to protect your privacy> we haven't been working as much and hence the late payment     

TLangley
Level 1: Cadet

Basically this guy called, started saying my IP address was being used illegally by others. Had me check my bank and email sites through w3c validator and then had me open up windows system command box to "secure" the sites. Is this legit? I'm gettin ...

NewScreenNameEh
Level 1: Cadet

I have a new NBN service that is currently linked to my old Telstra ID (has the old email address). Now, I created a new Telstra ID and I want the NBN service linked to this new id. How do I do that?

myshka256
Level 2: Rookie

Set up direct debit  2 wks ago, still say account not paid, have to pay manually?????

Allan-83
Level 1: Cadet

I have requested a refund of $31.23 from Telstra but has been ignored.Please advise an early resolution to this ongoing mess.

Graham72
Level 2: Rookie

Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...

SupInfinity
Level 4: Private Eye

Are these crowdsupport emails from medallia legit? Came after the last coupla post/s.

doctor21
Level 1: Cadet

HI,would you please give me the Step-by-Step how to cancel the auto-recharge as I am thinking about changing the plan.

larden
Level 1: Cadet

Spoiler  I am an aged pensioner who does not understand all this bull**bleep** you are serving up to your customers, i cannot get an answer to my of my questions, after being a loyal customer for over 50 years i will find a new provider for my phone ...

Ice-Dingo
Level 1: Cadet

So, went to pay my bill with my credit card - note a fee may apply.Stuff that, hit the PayPall button, and paid WITH THE SAME CREDIT CARD I was going to use anyway. No fee. Why? Punishing people who haven't set up an account with a third party to spe ...

Disgruntled14
Level 1: Cadet

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Marie-Jean
Level 1: Cadet

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

PW15
Level 2: Rookie

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

Angel777
Level 1: Cadet

How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.

Elizabeth74
Level 1: Cadet
Bally1980
Level 1: Cadet

Hi I'd like to add 2 x nano sim cards to our account for my children's gps watches. How can I do this? 

Rosie987
Level 1: Cadet

I have had some success with a solution: call 132200 or 1800 461 799 to reach the menu and from there on just repeat the phrase ‘Complaints’ until they put you in a queue. It doesn’t work 100% of the time as the first time I tried they sent me the li ...

Danniellebeardm
Level 1: Cadet

I find it funny I get my services Unrestricted on Friday just gone And and now they are restricted again 

haystacks1
Level 4: Private Eye

Why am I being charged for Telstra Cyber Security Device Protect, when the offer was 2 months free ? I have not used it since the offer.

JJ4013
Level 1: Cadet

I have been trying to get the credit balance in my husband's estate account transferred to my account. I want to see if it has been done

Marchje
Level 1: Cadet
GOLDPANNER
Level 1: Cadet

We have been receiving bills via email for the previous resident for the past 18 months. How do we make it stop!!! <removed for your privacy>

LachlanG
Level 1: Cadet

Hi,   I have an account for internet services <account number removed to protect your privacy>  which is in credit. The problem is that this account is closed and I keep receiving account statements, which obviously tell me the account is in credit. ...

Ingy8
Level 1: Cadet

How can I setup my monthly recharge mobile account to coincide with the payment I make by auto debit pmt for the land line and internet?  

RobBowls
Level 1: Cadet

I've tried the support line without success.

ali2021
Level 1: Cadet

I need a copy of my bills older than 13 months. How could I get it?

Auss1eMumma
Level 1: Cadet

I recently purchased a new contract at the Telstra shop in Mudgee and a new Mobile phone, they told me to ignore the next bill (80 DUE NOW) and I will get the new bill on the 5/2/21 with all my new details. can you please confirm this thankyou.Mrs R. ...

LouOrtmann
Level 1: Cadet
JunaidAbrar
Level 1: Cadet

I want to transfer my mobile number from my company name to my own account. My employer has provided me an authority letter. I went to Telstra store and they asked me to submit application online. I submitted via email and hence no response after 24 ...

shorty21
Level 1: Cadet

Hi AllWe have a TIPT group with 3 digit xtn dialing, external calls in and out are ok but when calling internally (or transferring external calls) there is no voice coming through, any suggestions

Dragondude
Level 1: Cadet

I keep getting told by Telstra that I can't change the due date of my bills.  I get paid on the 15th of each month and I wanted to set up direct debit for the bill to come out on the 18th of each month to make sure the money is there. At the moment i ...

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