Accounts & Plans

Billing & Payments

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Kimcourtney
Level 1: Cadet

My Telstra account is in credit and I was hoping to purchase a mobile phone with it, can I do that?  

IH4
Level 1: Cadet

I need to find a list of calls made on a specific time and day. can this be done? Many thx

cloudslah
Level 1: Cadet

Well, I tried switching my regular plan over to the Uni discount plan. I explained to the person that there could be a cancellation fee. She kept saying she doesn't see anything on her end. I tried to tell her I could see the charges. She said, "we'l ...

taherak
Level 1: Cadet

HI there, I have a question, about 12 years ago my daughter moved home with us and at the time we didn't have a phone or internet account.  My daughter decided she wanted the internet and created a connection and account with Telstra.  We continued l ...

LukeFordham
Level 1: Cadet

so recently speeds keep getting throttled to 20/2 and normal is around 100/5
i heard today DNS was being attacked but i dont use telstra DNS because they always have issues yet ive been noticing my speeds being throttled ( i have tested all dns ) and ...

Strawberry2
Level 1: Cadet

I'm currently unemployed and have been informed that this is a service Telstra can offer? Please advise how I action this. Thnku

Graceandneil
Level 1: Cadet

We recently cancelled our Telstra account for internet and entertainment and are owed $15. Our account with this credit has now disappeared from your website. I do not have the Telstra App and do not want to load it onto my phone either.How do I clai ...

ryanelst
Level 1: Cadet

Hi there  I have 2 Samsung galaxy watches that i pay via a hardware repayment option attached to my home bundle   How do i find out how many month's i have left on these. I've looked everywhere online Can someone help

MHM2
Level 4: Private Eye

I've had issues with my NBN cutover, much like the rest of the country.Over 10 orders, almost a year to get done. When they "ran over time", they would be cancelled and a new one started. I had the wrong service address and bungled NBN interaction al ...

RustyJoseph
Level 1: Cadet

I received a couple of emails stating that because my bills had been delayed (I hadn't received one for 6 months) that I would receive a credit on my last bill for the value of the delayed bills. I have since received all of my delayed bills, however ...

Blonk
Level 1: Cadet

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

RR33
Level 4: Private Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Nurserobbo
Level 1: Cadet

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

BornTiredLauren
Level 1: Cadet

A few months ago after my mother was given a terminal diagnosis we changed our account ownership from her name to mine. Now I receive bills (that are addressed to Mr My Name instead of Miss My Name for some reason but that is a different lesser issue ...

Edukate
Level 1: Cadet

I have the 5G MBB plan that is supposed to end in June then become opt-in. It's now June so how do I opt-in to extend it?

Sara__
Level 1: Cadet

I can only find a Telstra phone number in one post, any other online method to close the account?

WG70
Level 2: Rookie

Telstra sent an email and have asked me how I want to proceed by clicking on a link but the link doesn't work. No resolution through calling. They directed me to here.

Kimcourtney
Level 1: Cadet

My Telstra account is in credit and I was hoping to purchase a mobile phone with it, can I do that?  

taherak
Level 1: Cadet

HI there, I have a question, about 12 years ago my daughter moved home with us and at the time we didn't have a phone or internet account.  My daughter decided she wanted the internet and created a connection and account with Telstra.  We continued l ...

MyStressDay2020
Level 1: Cadet

Hi, I viewed my recently bill and found out you still charged my for mobile phone and for platinum services which is you can't provided technical support due to COVID-19.  My mobile phone contract ended 15/06/20 and Platinum service subscription cont ...

KA13
Level 1: Cadet

I am receiving bills for a cancelled service. I have tried to contact Telstra but the dispute bill and contact buttons on the web site don't work. Calling the 13 22 00 number gets me nowhere, it just cuts me off after telling me that they are only ta ...

doesmyheadin
Level 1: Cadet

my account is for 100gb per month, but when I look at my usage it reads 0gb of 100gb used?...I dont want to end up with a bill...why is it not updating???

Glen68
Level 1: Cadet

Hi,  I no longer have any phone services with Telstra but was paying off a Samsung Galaxy Watch.  I have been wanting to finalise this account for sometime but have not been able to get anyone on the phone and no details about this debt come up on my ...

Wedding09
Level 1: Cadet

I need to update details for a new credit card as I direct debit

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit