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jonbovi
Level 1: Cadet

Last bill received has not taken into account 10 days without internet access due to a "major" network outage in our area (Closeburn, Qld). Have tried to request a credit without success (Request denied, no recorded outage on your service). This is d ...

fire_star
Level 2: Rookie

Mum's been charged for Netflix... she could no way have connected the t-box, navigated, set it up to bill and signed up.  It's fraud or something else.

There are three possible email addresses that it might have signed up as including the main bigpond ...

Stu135
Level 2: Rookie

Click frenzy small data plan $15 for $5 a month, my bill is $15 but it should be $5, unsure when the discount is applied

crapinternet
Level 1: Cadet

I can't load my banking details for direct debit, can't speak to any one and the Telstra homepage sends you to dead links on a website. I literally can't pay my bill no matter what I do. I can't even pay through the bank because they don't have BPay ...

Poppy2599
Level 3: Gumshoe

I need to suspend my account for a couple of months as I won’t have access to the NBN.  I have completed the form twice now so I hope all goes well. But I have a question about my bigpond.com.  Will I still be able to use my email address?  

Annoyed39
Level 1: Cadet

Hoping someone can help as there is no one to talk to at Telstra. I keep getting phone calls from a private number that won't leave a message except the other day where I got a voicemail on my phone. Something about an outstanding bill. We have only ...

cloudslah
Level 1: Cadet

Well, I tried switching my regular plan over to the Uni discount plan. I explained to the person that there could be a cancellation fee. She kept saying she doesn't see anything on her end. I tried to tell her I could see the charges. She said, "we'l ...

Julescougar72
Level 1: Cadet

How can I find out the balance on my accessories that are linked to my account 

Credit_1564
Level 1: Cadet

How do I get a refund of a credit balance on a closed account?

Nick139
Level 1: Cadet

I haven’t got a bill 

Gypsy56
Level 1: Cadet

How to see when i need to pay my bill?

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

Marganne
Level 1: Cadet

I havent received a bill for alans moble account <removed for your privacy> for the last 2 months please send me a paper bill thank you 

meitsme
Level 1: Cadet

how can i get my money refunded

RR33
Level 2: Rookie

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

hellooo18
Level 1: Cadet

Trying to cancel my xbox

JenOAG
Level 2: Rookie

HiI'm trying to view a bill prior to Oct 2017, however, I don't have any bills before this date, either in my email or on my account. The reason I need this is that I gave an old device to a family member but since it's so old I(Phone 6+) and he need ...

Highmage
Level 1: Cadet

You guys forgot to charge me for my mobile plan for six months then dumped all the bills on me in one go. When i signed up the guy promised that the first 3 months would be half priced but you have charged me full price for the first three months and ...

gb1517
Level 2: Rookie

I shut my account down in November before returning to the UK. I have since been sent several bills for amounts I do not owe. These have been passed over to The Probe Group, who have been harassing me for payment.  I have tried speaking with the live ...

jonbovi
Level 1: Cadet

Last bill received has not taken into account 10 days without internet access due to a "major" network outage in our area (Closeburn, Qld). Have tried to request a credit without success (Request denied, no recorded outage on your service). This is d ...

crapinternet
Level 1: Cadet

I can't load my banking details for direct debit, can't speak to any one and the Telstra homepage sends you to dead links on a website. I literally can't pay my bill no matter what I do. I can't even pay through the bank because they don't have BPay ...

Poppy2599
Level 3: Gumshoe

I need to suspend my account for a couple of months as I won’t have access to the NBN.  I have completed the form twice now so I hope all goes well. But I have a question about my bigpond.com.  Will I still be able to use my email address?  

Annoyed39
Level 1: Cadet

Hoping someone can help as there is no one to talk to at Telstra. I keep getting phone calls from a private number that won't leave a message except the other day where I got a voicemail on my phone. Something about an outstanding bill. We have only ...

cloudslah
Level 1: Cadet

Well, I tried switching my regular plan over to the Uni discount plan. I explained to the person that there could be a cancellation fee. She kept saying she doesn't see anything on her end. I tried to tell her I could see the charges. She said, "we'l ...

Julescougar72
Level 1: Cadet

How can I find out the balance on my accessories that are linked to my account 

Credit_1564
Level 1: Cadet

How do I get a refund of a credit balance on a closed account?

myself_2345
Level 1: Cadet

Hi I am trying to apply for a payment extension but it says that i have some barred services, i have been trying to get this removed for almost a year because it impacts on me using the online service.  My account is not overdue, the amount owing is ...

Whenwillthisbe
Level 1: Cadet

Why am I still being charged for my previous address? It has been 3 months now and still no resolution. Handled by the Telstra move team, nbn tech just got sent to my old address again. This order has been active since feb. Is billing the only active ...

pousq
Level 1: Cadet

On 5 May 2020 I renegotiated monthly amount for the Foxtel component of my monthly Telstra bill  It is NOW $58.00 per month (not $78.00 as listed for Foxtel 1-304657797481 on Account <removed to protect your privacy>  Bill No 154 1612 291 for Billing ...

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Set it & forget it

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