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Tara19
Level 1: Cadet

Hi there My name is Tara and I am contacting on behalf of my sister - Grace Barry - whose account this is. She was recently in Australia for the Adelaide Fringe Festival, end of January to mid-March and got a Telstra account for her duration. Due to ...

JWB954
Level 1: Cadet

Hi,I'm deploying for 9 months shortly thus will not be using my mobile service for security reasons.Is the suspension of account option still available for ADF members ?Am i able to continue my NETFLIX subscription for my dependants at home as this i ...

Zeezee
Level 1: Cadet

I have tried all the links and cannot get a satisfactory answer as to why I’m being charged for a starter broadband charge when I already have nbnfoes anyone have a direct number I can contact this is annoying TIA 

tel123
Level 2: Rookie

Hi Guys, Telstra have been over charging me on my mobile phone bill. Have tried support centre, tried calling them however they are unable to help me.  Any suggestions where can I seek help ? 

Nick139
Level 1: Cadet

I haven’t got a bill 

pousq
Level 1: Cadet

On 5 May 2020 I renegotiated monthly amount for the Foxtel component of my monthly Telstra bill  It is NOW $58.00 per month (not $78.00 as listed for Foxtel 1-304657797481 on Account <removed to protect your privacy>  Bill No 154 1612 291 for Billing ...

HelpNow
Level 1: Cadet

Why is it so difficult to speak to some one in regards to charges on my bill.  I understand the COVID situation but with restrictions starting to ease I would assume that your call centre would also be looking at some restrictions being lifted in reg ...

Mehelk
Level 1: Cadet

Being charged for a stay connected device that I already returned in the satchel provided. Rang Telstra for help directly and they said I could only do it online. Which leads me here as I still can’t figure out how to file a complaint 

Slick64
Level 1: Cadet

I bought a gadget for internet whilst I was visiting my father who has no internet and am being charged $50 per month.,  Have tried several times to get this disconnected as when I bought it they said I could cancel at any time and reinstate at a lat ...

DMcP
Level 1: Cadet

Hi I have been trying to get in touch with telstra as I received an email saying my past services I was over charged and they were going to credit my account. I was wondering if they mean telstra or bank account . As I am no longer with telstra due t ...

Nick139
Level 1: Cadet

I haven’t got a bill 

Gypsy56
Level 1: Cadet

How to see when i need to pay my bill?

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

Marganne
Level 1: Cadet

I havent received a bill for alans moble account <removed for your privacy> for the last 2 months please send me a paper bill thank you 

meitsme
Level 1: Cadet

how can i get my money refunded

RR33
Level 2: Rookie

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

hellooo18
Level 1: Cadet

Trying to cancel my xbox

JenOAG
Level 2: Rookie

HiI'm trying to view a bill prior to Oct 2017, however, I don't have any bills before this date, either in my email or on my account. The reason I need this is that I gave an old device to a family member but since it's so old I(Phone 6+) and he need ...

Highmage
Level 1: Cadet

You guys forgot to charge me for my mobile plan for six months then dumped all the bills on me in one go. When i signed up the guy promised that the first 3 months would be half priced but you have charged me full price for the first three months and ...

gb1517
Level 2: Rookie

I shut my account down in November before returning to the UK. I have since been sent several bills for amounts I do not owe. These have been passed over to The Probe Group, who have been harassing me for payment.  I have tried speaking with the live ...

pousq
Level 1: Cadet

On 5 May 2020 I renegotiated monthly amount for the Foxtel component of my monthly Telstra bill  It is NOW $58.00 per month (not $78.00 as listed for Foxtel 1-304657797481 on Account <removed to protect your privacy>  Bill No 154 1612 291 for Billing ...

HelpNow
Level 1: Cadet

Why is it so difficult to speak to some one in regards to charges on my bill.  I understand the COVID situation but with restrictions starting to ease I would assume that your call centre would also be looking at some restrictions being lifted in reg ...

winter1930
Level 1: Cadet

Hello Everyone, We have received a quarterly landline bill for the period covering 22 February- 21 May. Bill issued 24 May 2020. Due 12 Jun 2020. The listing of the calls made only covers 10 Mar thru to 12 Mar. Nothing there for rest of March/April o ...

Nanaliz
Level 1: Cadet

I can't make calls or texts can't use data my phone is not responding 

TelstraBThieves
Level 1: Cadet

I purchased an OppoA9 (2020) from Telstra on the 1/5/2020 and have yet to recieve any type of confirmation email or tracking number from them. I contacted support and they told me to use 24x7. Which is a robot and doesnt help whatsoever. I can't make ...

ED70
Level 1: Cadet

Due to recent changes I am unable to access services (home ph plus 4 mobiles for family members) on app as bill in in my husbands name. I then downloaded app on my husbands phone which is in work name only his work phone is showing. How do I get acce ...

perriko
Level 4: Private Eye

I am tearing my hair out trying to get Telstra to close my account since the first week in January! Their inability to do what they say they will do beggars belief . They keep saying they have done so but I keep getting bills for services I have not ...

Kerryn70
Level 1: Cadet

Hi. I’m trying to access detailed phone bills That shows all calls I have made but the link appears to broken. Any ideas?

CommodoreCrank
Level 1: Cadet

The original primary email address that was used to set up my account was changed by telstra when they decided to change a secondary email account to Telstra mail and this is now causing a conflict and I want to change the primary email address back ...

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