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NoHelp2me
Level 1: Cadet

How do I change my credit card details on a prepaid plan? Or is it actually possible to speak to a real human on any number these days?

AllanP1
Level 1: Cadet

Account number <removed for privacy> closed in January 2020 ( I moved form office at <removed for privacy>) - I still get a credit note of $ 45.36 every month - what can I do.   I am also not sure if my email is attached to this account; In my conver ...

Lee367
Level 1: Cadet

Hi,I have recently just got a Telstra mobile phone and it was supposed to be added to my existing Telstra NBN and land line bill however i am now receiving 2  separate bills.I want to combine these onto one bill yet it is impossible to get anyone on ...

Confused_bear
Level 1: Cadet

I called to disconnect our Bigpond ISP account a few weeks ago and was informed there would be a small final bill as we were only just into our next billing cycle.  I've just received a request for a full month payment but at the same time my account ...

Nik20
Level 1: Cadet

I have connected a new service and been issued with a new number. The number I’ve been issued belongs to someone else and it is connected to their Facebook account which I can actually get into and edit anything, which I won’t do. However my issue is ...

Latelle
Level 1: Cadet

I need help from someone at Telstra. I have recently been getting scam calls from Serbia. I never answer them nor do I call back. Hahaha start laughing because today after I got off the phone to my partner I didn’t lock my phone and I put it in my ha ...

wl24
Level 1: Cadet

I’ve got a new mobile number from a new Telstra prepaid SIM card yesterday. This evening I received a text message from recoveriescorp saying I have a debt with Telstra. Their website looks legit. I suspect the debt is from the previous owner of the ...

Nett69
Level 1: Cadet

How do I access my call history for the last financial year, so that I can identify calls that can be claimed as work expenses? I logged in to My Account but it only shows the last month and my Itemised bills no longer show the number dialled. Frustr ...

kapers
Level 1: Cadet

I tried to cancel an unused email address online in the My Account Dashboard but am seeing information that says its a subscription address and to ring 132200. When I do that I am directed to either the app or my online account. I don't understand wh ...

nao92
Level 1: Cadet

I paid a $327 mobile phone bill. Says its paid in the telstra app...2 days later my service gets suspended without any notice. Escalated it to three call centre operators...supervisor said the bill has been charged back and to call my bank. Called co ...

RR33
Level 3: Gumshoe

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Nurserobbo
Level 1: Cadet

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

BornTiredLauren
Level 1: Cadet

A few months ago after my mother was given a terminal diagnosis we changed our account ownership from her name to mine. Now I receive bills (that are addressed to Mr My Name instead of Miss My Name for some reason but that is a different lesser issue ...

Edukate
Level 1: Cadet

I have the 5G MBB plan that is supposed to end in June then become opt-in. It's now June so how do I opt-in to extend it?

Sara__
Level 1: Cadet

I can only find a Telstra phone number in one post, any other online method to close the account?

WG70
Level 2: Rookie

Telstra sent an email and have asked me how I want to proceed by clicking on a link but the link doesn't work. No resolution through calling. They directed me to here.

Nick139
Level 1: Cadet

I haven’t got a bill 

AllanP1
Level 1: Cadet

Account number <removed for privacy> closed in January 2020 ( I moved form office at <removed for privacy>) - I still get a credit note of $ 45.36 every month - what can I do.   I am also not sure if my email is attached to this account; In my conver ...

Lee367
Level 1: Cadet

Hi,I have recently just got a Telstra mobile phone and it was supposed to be added to my existing Telstra NBN and land line bill however i am now receiving 2  separate bills.I want to combine these onto one bill yet it is impossible to get anyone on ...

Confused_bear
Level 1: Cadet

I called to disconnect our Bigpond ISP account a few weeks ago and was informed there would be a small final bill as we were only just into our next billing cycle.  I've just received a request for a full month payment but at the same time my account ...

Nik20
Level 1: Cadet

I have connected a new service and been issued with a new number. The number I’ve been issued belongs to someone else and it is connected to their Facebook account which I can actually get into and edit anything, which I won’t do. However my issue is ...

wl24
Level 1: Cadet

I’ve got a new mobile number from a new Telstra prepaid SIM card yesterday. This evening I received a text message from recoveriescorp saying I have a debt with Telstra. Their website looks legit. I suspect the debt is from the previous owner of the ...

Nett69
Level 1: Cadet

How do I access my call history for the last financial year, so that I can identify calls that can be claimed as work expenses? I logged in to My Account but it only shows the last month and my Itemised bills no longer show the number dialled. Frustr ...

kapers
Level 1: Cadet

I tried to cancel an unused email address online in the My Account Dashboard but am seeing information that says its a subscription address and to ring 132200. When I do that I am directed to either the app or my online account. I don't understand wh ...

nao92
Level 1: Cadet

I paid a $327 mobile phone bill. Says its paid in the telstra app...2 days later my service gets suspended without any notice. Escalated it to three call centre operators...supervisor said the bill has been charged back and to call my bank. Called co ...

Possum10
Level 1: Cadet

Hi I called my bank on 1 October 2016 about an unauthorised transaction I may have called using the banks app I need it to show the bank how can I get it? It could be a data call? My sms are not listed and they used to be as well can anyone help I’ve ...

Steady
Level 1: Cadet

Hi Telstra, i would really appreciate a call from you in regards to my account. I over paid my account on the 14th of June 2020. I had an extension on my bill but got some money so decided to pay it. Due to a large amount of stress and lack of sleep ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit