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nbn7
Level 1: Cadet

Hi,I am having trouble applying for staff discount on the Telstra Bill. I've tried using the Telstra App to reach out for help. I'm not getting anywhere with this.They have asked me to go to https://say.telstra.com.au/customer/general/forms/EDO I kee ...

al38
Level 2: Rookie

I am trying to find out and get clarification on what email address our home phone bill is going to now be sent to. I have a Gmail address that I use to sign into Telstra MyAccount but not sure if this is the one that it is going to get sent to or if ...

OK89
Level 1: Cadet

Hi, does anyone know why online billing has been down? been down since saturday and need access to some calls made prior to that.

Sajee
Level 1: Cadet

Hi, I already tried to reach you many times. But all are gone to deaf ears. Your agent promised me about my modem charges which will be deducted from my bill. But again I get the next bill with all previous modem charges. I am not going to pay it any ...

Paul211
Level 1: Cadet

Hi, 5 months ago I went across to one of your competitors for an NBN and phone service. I closed my Telstra phone account soon after in about late June - or so I thought! Since then I have still been getting monthly accounts saying I will receive a c ...

Bigrob
Level 1: Cadet

Why has my Brothers Telstra account and Number been linked to my account. Now I am having trouble paying my own account. I can't get anyone to help me with this, and my service is about to be cut off and I live 6hrs away from the nearest Telstra stor ...

al38
Level 2: Rookie

I have received an email from Telstra saying that our Telstra bill is now going to be sent to us through email, I have an email address I use to sign into Telstra My Account, would that be the email address/account they are going to email bill to or ...

yrucrem
Level 1: Cadet

Answer the question please <removed for your privacy>

itsmekysa
Level 1: Cadet

How can I find a copy of my mobile phone purchase receipt as proof of ownership please

benlloyd718
Level 1: Cadet

Hi what does Sim replacement mean on my bill ? 

Bill126
Level 1: Cadet

I understand that Telstra is having advanced charges, however, how is that reflected on ongoing bills? My first bill had a little item telling me that I was charged one months in advance. My current bill doesn't state this anymore, which makes it loo ...

helkoogh
Level 1: Cadet

Tried messenging on facebook, 24x7 chat, calling 132200. Cant reconnect my service. How can I call someone to resolve this issue?

Bar7
Level 1: Cadet

I’m wanting to put my sons prepaid number on my account so I can recharge his credit online

stella007
Level 1: Cadet

My service was suspended Fri morn, acct paid in full Fri 2.00pm, and it is Sat 8.00am and the service has not been reconnected.  I was told at the Telstra shop where I paid it will be 2 hrs, I have called 132200 and told it will take 2hrs, I have use ...

Acrung
Level 1: Cadet

I have a $33 credit on Telstra account from an NBN service that is no longer with Telstra. How do I use this credit to recharge my pre-paid Telstra mobile phone?

SteveW_52
Level 20: Director

There is a lot of angst in posts about Telstras email advice to customers of removal of the BPay option.. I stumbled across this article today which might clarify it a bit further..  but is just an article, not the detailed comment we should be seein ...

thaigirl11
Level 1: Cadet

I have an extenstion reqyest still on my account which i never used i paid account but still have this extension showing on account  how to remove 

Frustrated2020_
Level 1: Cadet

I used to be a business customer. Since moving carrier in May 2020 (5 months ago), my credit card is being charged randomly by Telstra for odd amounts despite my not having an account. The latest event was 2 debits of small amounts two days ago.When ...

JodyRobz
Level 2: Rookie

Hey all I've been with telstra for years, always in my name/email/details. Suddenly today my wife got a bill notification email to her email address. She's never had any dealings with Telstra (the home internet/mobiles have always been in my name) so ...

Another
Level 1: Cadet

I am recieving bills for home line that should be direct depot. I have an email to confirm that direct depot has resumed, but getting debt collector bills also. The amounts being sent to me don't add up. I need to speak to someone. I'm not of the app ...

lallyoflao
Level 1: Cadet

I am writing to ask if I can suspend the internet bundle on my account while  I am unable to return to Australia.  The account is listed in my parents’ name, both of whom are deceased. I thought that following my father’s death, the account was trans ...

marty63
Level 1: Cadet

How do I get an itemised mobile bill showing the phone numbers called

nordav
Level 1: Cadet

Why is Telstra changing my plan from 22/11/20 and also removing my $10 credit I have been getting for years.

Speedchick
Level 1: Cadet

I’ve had an email from Telstra advising me that they are changing my plan to the small plan with more download and I’ll pay more than I am currently paying. 
I don’t want to move plans as it’s more expensive and I can’t afford it. 
what are my options?

RR33
Level 5: Eagle Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Roheryn
Level 1: Cadet

Hi,I've tried contacting Telstra, but none of their links seem to be working.
I just received my monthly Bill and it has gone up $5 for no reason that I can find. 
I only got the plan in April, and have paid the same monthly amount, up until this month ...

NetworkNewbie
Level 2: Rookie

Hi, Quick background, I changed jobs and have taken (or want to) the old work mobile number and convert that to my personal mobile number.  I completed the Change of Ownership paperwork (with my former employer) and submitted it to Telstra on 21 Augu ...

Lorry6
Level 1: Cadet

Hi, I’m severely affected by DV and am now homeless, my estranged husband has been emotionally, psychologically, mentally, financially and Physically abusing me for almost 2 years. On my 3rd attempt at leaving he took our kids and didn’t disclose the ...

pissedoffmore
Level 1: Cadet

my father has passed away and he was over charged, there is no way to talk to anyone to fix it because the online account is closed

Nekta73
Level 1: Cadet

It's now been over 2yrs trying to get someone to fix my online billing and make sure the emails are being sent to the correct email address as assigned in MyAccount. To date there has been no resolution.  Anyone able to help?? It's become a joke havi ...

stevenjw
Level 4: Private Eye

I am the authorised person for my mothers old telstra account which was closed 5 years which was closed 5 years ago. I am trying to contact telstra to sort out the credit but by phone ino matter what I try i get an SMS sent to my telstra 24 App due t ...

lyallp
Level 2: Rookie

My son is now 21 and still has a mobile phone in my account, for which I pay.Can I migrate his mobile service to his own Telstra account whilst leaving the remaining mobiles (of which there are 3) in my account.I don't want to change ownership of the ...

Del39
Level 2: Rookie

The amount per month was always 70$ for 100GB now it’s changed to 500GB I did no ask for any changes??

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

BenoLane
Level 2: Rookie

Hi There - We had our connection changed to FTTC NBN in Feb, and yet our billing still shows as a cable connection, I've tried to use the virtual assistant to find no useful info.I've looked at the migrate plan under "change my plan" and the default ...

MarkMaleny
Level 3: Gumshoe

I had an ADSL prepaid broadband account with Telstra for many years. I am long out of contract. I closed it last month. The agent "Ash" told me I would get a $50 refund by cheque this month for unused credit. Today a new bill arrives from Telstra wit ...

DHa1
Level 1: Cadet

Hi, when i opened my account a month ago in your store, i set up direct debit, today i had an overdue email sent to me, when i log onto dashboard it says direct debit is set up, so i made a one off payment for the amount owing, now it says i may be c ...

Blonk
Level 1: Cadet

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Nurserobbo
Level 1: Cadet

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

BornTiredLauren
Level 1: Cadet

A few months ago after my mother was given a terminal diagnosis we changed our account ownership from her name to mine. Now I receive bills (that are addressed to Mr My Name instead of Miss My Name for some reason but that is a different lesser issue ...

Edukate
Level 1: Cadet

I have the 5G MBB plan that is supposed to end in June then become opt-in. It's now June so how do I opt-in to extend it?

Sara__
Level 1: Cadet

I can only find a Telstra phone number in one post, any other online method to close the account?

WG70
Level 2: Rookie

Telstra sent an email and have asked me how I want to proceed by clicking on a link but the link doesn't work. No resolution through calling. They directed me to here.

Nick139
Level 1: Cadet

I haven’t got a bill 

Gypsy56
Level 1: Cadet

How to see when i need to pay my bill?

Marganne
Level 1: Cadet

I havent received a bill for alans moble account <removed for your privacy> for the last 2 months please send me a paper bill thank you 

OK89
Level 1: Cadet

Hi, does anyone know why online billing has been down? been down since saturday and need access to some calls made prior to that.

Bigrob
Level 1: Cadet

Why has my Brothers Telstra account and Number been linked to my account. Now I am having trouble paying my own account. I can't get anyone to help me with this, and my service is about to be cut off and I live 6hrs away from the nearest Telstra stor ...

itsmekysa
Level 1: Cadet

How can I find a copy of my mobile phone purchase receipt as proof of ownership please

helkoogh
Level 1: Cadet

Tried messenging on facebook, 24x7 chat, calling 132200. Cant reconnect my service. How can I call someone to resolve this issue?

thaigirl11
Level 1: Cadet

I have an extenstion reqyest still on my account which i never used i paid account but still have this extension showing on account  how to remove 

JodyRobz
Level 2: Rookie

Hey all I've been with telstra for years, always in my name/email/details. Suddenly today my wife got a bill notification email to her email address. She's never had any dealings with Telstra (the home internet/mobiles have always been in my name) so ...

Another
Level 1: Cadet

I am recieving bills for home line that should be direct depot. I have an email to confirm that direct depot has resumed, but getting debt collector bills also. The amounts being sent to me don't add up. I need to speak to someone. I'm not of the app ...

lallyoflao
Level 1: Cadet

I am writing to ask if I can suspend the internet bundle on my account while  I am unable to return to Australia.  The account is listed in my parents’ name, both of whom are deceased. I thought that following my father’s death, the account was trans ...

nordav
Level 1: Cadet

Why is Telstra changing my plan from 22/11/20 and also removing my $10 credit I have been getting for years.

Speedchick
Level 1: Cadet

I’ve had an email from Telstra advising me that they are changing my plan to the small plan with more download and I’ll pay more than I am currently paying. 
I don’t want to move plans as it’s more expensive and I can’t afford it. 
what are my options?

rrvau
Level 2: Rookie

I am getting sick and tired of not being able to contact Telstra by email.  Every time I try,  I get these stupid questions with choices that are irrelevant to me.  These idiot programmers think they know what every one wants to know BUT: the do not. ...

Bobbio
Level 1: Cadet

The account of my late husband is due a refund, but after 2 months it still hasn't arrived yet. Could somebody please follow this up please? Thank you

Cezza7
Level 1: Cadet

New service connection, first invoice issued with incorrect address.    I do not live anywhere near the address listed on my invoice.  To make payment, the invoice must be reissued correctly.  Live chat and contact by phone are not addressing this pr ...

AppleSky
Level 1: Cadet

Excuse me,I have received multiple please pay your cancelled account and a name that is not me on my address even though I had never used Telstra and used Optus.Can you help me please?

Glenn235
Level 1: Cadet

Calls I make to 1300 numbers are being billed twice for the same call.  This has happened more than once.  This in on a prepaid plan.  As I am on a plan with only $500 of calls per month, this eats up my allowance unfairly.  One call of about 74 min ...

croc1207
Level 1: Cadet

I have a new credit card and I deleted the old one in Telstra for a couple of Pre Paid accounts and it does not allow me to enter the new card details - Its telling me I will be able to enter the new card details once I recharge. So what, I have to r ...

Bombr1
Level 1: Cadet

Ref INTI-2463182336573 spoke to Weng <removed for your privacy>
can you tell my why this lease plan has not stopped  I can confirm that everything is notated and it states here that you can keep the device once the contract will end on the 13th of Oct ...

Davcat01
Level 1: Cadet

 I need to download a detailed bill.  In My Account View Bill History when I select the View Bill link (from Detailed Bill), I get the message “Sorry! Your request could not be completed. There may be a temporary problem, or part of the system may be ...

Oldy4
Level 2: Rookie

Hi,Not sure which genius at Telstra came up with the idea of withdrawing Bpay thus forcing customers to use direct debit to pay their account.Has anyone else received advice from Telstra that it will discontinue bpay shortly under the guise of simpli ...

Pissedoff19
Level 1: Cadet

As of July this year my bills stopped getting emailed to me. Additionally when i view my bill online they are in summary format not detailed. The numbers called are not showing. Any bill prior to July shows all numbers dialed.

Aussiejabu
Level 1: Cadet

Is there someone I can speak to, not to a machine regarding the billing. I received the notification that my card was declined, due to an old card. I have since updated the card and the bill still has not been paid yet, despite having updated the new ...

Byron87
Level 1: Cadet

When I go to set up a new post-paid mobile plan, the Residential Address listed is very old. The billing address on my current bills is correct. I assume because it's a mobile service they don't need the Residential Address but have retained the addr ...

seekinghelp12
Level 1: Cadet

Recently, I disconnected my mobile from Telstra and went with a different provider. However, I don't believe I've received my final bill from Telstra for this service. The last bill I received was for the month prior to my cancellation, however the m ...

redline111111
Level 1: Cadet

Hiwhy Do I keep getting a Bill when I left 6 months ago? 

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