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MitchellDay
Level 1: Cadet

I am getting sick of telstra. I have not been able to pay my bills online through the website or the app for months now. I rang up 2 weeks ago to find out what was wrong and they didn't know. So I paid over the phone and said they would fix it.Supris ...

Jo762
Level 1: Cadet

We would like to cancel our rental agreement and your Telstra.com.au is not working. How can we do this ?

tonyhills
Level 1: Cadet

My wife recently bought a phone on a plan at a Telstra store. The consultant "gave" her a number of accessories.  It was only later when looking at the Telstra bill we realised we were actually paying $360 for the items she received.  No mention of t ...

1965bs
Level 1: Cadet

I’m trying to find out how to get a copy of the receipt for my September bill as it was paid by someone else and they need the receipt how do I go about it 

k_sb
Level 1: Cadet

Hey,When I go into my account and click on change my Residential Address, it takes me to a page which has a loading bar on for it for a few seconds, then just disappears. Would anyone be able to help?
I have asked on the App Chat, but been waiting for ...

Dad1959
Level 1: Cadet

Any one seeing this on trying to log into my account ?Your connection is not privateAttackers might be trying to steal your information from "telslta" (for example, passwords, messages or credit cards). NET::ERR_CERT_REVOKED Have reset Chrome twice - ...

Suzi77
Level 1: Cadet

For the last 3 months I can no longer use my credit/debit card for recharging mine and my son's accounts. It comes up with a 'Invalid Card' message. I've always used this card and my bank has assured me the issue is not on their end. I live remotely ...

TelstraID158443
Level 1: Cadet

Accidentally overpayment of $200 which I need to survive, so far I was sent in circles from the bank and Telstra with Telstra being not 1% helpful or supportive when I’ve been with them for years! Now the weekends here and the WHOLE department is clo ...

MummaBear24
Level 1: Cadet

Hi All, I set up a direct debit that did not go through (banking error) but I did not realise. When it was bought to my attention, I called & paid the overdue amount, was told my service restrictions would be lifted in 2 hours. It has now been 36 hou ...

redhead3
Level 1: Cadet

cant find any way to do this nothing working

Graham72
Level 1: Cadet

Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...

keljoy
Level 1: Cadet

I am trying to set up a direct debit to come out fortnightly as I have always previously done but your system will not allow me to do this.Can not get hold of anyone on the phone to do this. Need to fix this ASAP.Feeling extremely frustrated with Tel ...

Argee
Level 3: Gumshoe

Received my Telstra Bill today. Three issues -1. Gone up by 60 dollars, with no explanation on account.2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they wi ...

madjames
Level 1: Cadet

Hi, I signed a mobile contract with Telstra 3 years ago, with a plan called "Go Mobile Plus Plan $129". The contract ends in December 2019. However Telstra didn't send me any email or SMS message to inform me the contract ends.Then I have been paying ...

Papabear1963
Level 2: Rookie

I have been on line with the chat platform for over a day now and Telstra customer service does not come back to me and every few hours a new person takes over and you start from the beginning each time. Telstra support has to be the worst out there ...

Rod1448
Level 1: Cadet

Hi,About September 2020 your emailed PDF bills stopped printing.When I send to the printer, the printer will prepare to print and then nothing happens. Printer just shuts down again. No issues with any other PDF files including other emailed bills eg ...

KP1976
Level 1: Cadet

Hello, I am wondering whether there is a way to obtain a list of the incoming calls and SMS message numbers which are sent to my mobile? I know that you can obtain outgoing history from your bill, however incoming is not listed. I understand from rea ...

LostPackage
Level 1: Cadet

I bought a handset outright on the 27th Nov 2020 directly from the Telstra website.  The order was processed and dispatched with StarTrack on the 30th Nov 2020 but after one day the delivery updates stopped and it appeared that the parcel was stuck a ...

clarkgable
Level 2: Rookie

Since cancelling my telstra phone a few months ago I keep getting complete run around. I want what is owed! Following several chat line conversations I have been promised I would be called to arrange it several times and still nothing! Now chat lines ...

RR33
Level 6: Bloodhound

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

AliQ
Level 6: Bloodhound

Just paid my bill using the SAME credit card that I always use.My card has been deducted an extra dollar.Is this a new charge ? or are Telstra now checking the credit card validity EVERY time it is used ?Thank you.

mtimchenko
Level 1: Cadet

Hello I would like to get same PDFs as you provide through the website but for the time period of > 5 month since today. In particular - I would like to download PDFs with "GST compatible tax report showing your usage and recharges" for the following ...

Argee
Level 3: Gumshoe

Received my Telstra Bill today. Three issues -1. Gone up by 60 dollars, with no explanation on account.2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they wi ...

RR33
Level 6: Bloodhound

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

dougord
Level 1: Cadet

I recently signed up as a new customer for telstra nbn + landline deal . When I chose my plan telstra says on the website that I get a $20 discount every month for the first 12 months  Well I just got my first bill & there is no $20 discount nor is t ...

Chris284
Level 2: Rookie

I recharged my mobile broadband a little less than a month ago (28/11) and haven't used it until yesterday. When I switched it on, it claimed there was no data left, even though there should have been 12Gb. I tried rebooting it several times, and eac ...

Jodi31
Level 2: Rookie

Hi, is it normal to be slapped with a major damage charge before returning when swapping phones under swap assure please? Considering I haven’t returned phone yet (have 14 days, don’t have return bag yet) and it’s actually in ‘like new’ condition. No ...

Millie65
Level 1: Cadet

Hi, I ordered an Iphone 12 Max and a plan online today and Ive recently received an email saying my order was cancelled? Just wanted to know why and if I'm able to reorder? My order number is #SBS51986035

Mother57
Level 1: Cadet

I don't want to pay ANOTHER $6 a month this is extorsion  

myshka256
Level 2: Rookie

Set up direct debit  2 wks ago, still say account not paid, have to pay manually?????

Kevin_Hutch
Level 7: Deputy Inspector

How do I delete the two of the three monthly bill notifications that I get, I simply want to remove one of my email addresses from the notification as I have a permanent payment system and only need one copy of my bill.

Jasfull
Level 1: Cadet

Hi guys, I’m currently in a unique and very frustrating situation. During Covid-19 I was sent a return satchel for my old post-paid mobile device, I followed the instructions and printed the barcode and took it to the post office to return to the Tel ...

Baghdad
Level 1: Cadet

Hi, Anyone please help me how to cancel "Telstra Locator" Subscription? I'm struggling to find a right place.I went to Telstra shop, not helping.Tried Telstra App and Support portal.......no hope. You would expect customer can unsubscribe from "Telst ...

rrvau
Level 3: Gumshoe

I just want a way to contact the CEO of Telstra with my complaints and/or suggestions (clean, I promise.), preferably by email.  It appears that senior management think their above the people that pay their rediculous salaries.

Noinrat
Level 2: Rookie

When I noticed my bills going up in the last few months I checked them. To my horror I saw "Kayo Subscription" - I had no idea what this is until I Googled it.I did not authorize this and its tantamount to theft. Telstra have no responded to my FB me ...

watto777
Level 1: Cadet

There is no where on this app that’s say ( pay your account) I’ve had to fill in my card details my name and address then it say next and comes up with error. Some please phone me so I can pay my dam bill.

Redleg
Level 1: Cadet

When signing up for kayo how does the billing work - monthly from the day you join or by the calendar month (if I sign up today would I be paying for the last few days of November)

Asiri
Level 2: Rookie

Trying to make a payment online and this new web portal experience is a mess. It didn't bring forward my saved account details. Can't use paypal it says Sorry, we can't connect to the payment system at this time. Please try again later." I don't want ...

Cdawn
Level 1: Cadet

I have been in contact with Telstra many times not only in-store but also over the phone and on their messaging service. Every time I have done so I have been told this is an internal issue and we are working on having it resolved and so far nothing. ...

Ezza80
Level 1: Cadet

Hi Telstra, This is regarding my current NBN bundle which includes the complimentary premium speed upgrade.  However, since March, I've been constantly charged an additional $30 for a “premium speed boost”, a cost which SHOULD NOT have occurred since ...

31Spikes
Level 1: Cadet

Good Evening AllKnowing that CreditMe2U is no longer available, but I have a small situation. A pre-paid mobile has lots of dollars and data that the user normally does not use. 12 months credit is normally loaded. My concern is not the data or fundi ...

mitchy1
Level 1: Cadet

Hey everyone,
Every two years I get a new phone and I usually give my handset back to Telstra, however, this year I want to keep it for my nephew but I know I will have to pay a bit more of the phone off in order to keep it. I tried to call Telstra bu ...

Avatar52
Level 2: Rookie

awildtrashpanda
Level 2: Rookie

I had my service disconnected due to a late payment which is fair enough but I have now paid it. It has been 5 days now of me trying to contact a team member through multiple different means to try get my service reconnected but obviously it's too ha ...

slider8p
Level 2: Rookie

Hi all, Just looking for some advice to fix an urgent problem. I have a family member who has an account setup under my name. A few days ago he tried to pay a bill online using BPAY through his internet banking portal and made a mistake depositing $8 ...

Roheryn
Level 1: Cadet

Hi,I've tried contacting Telstra, but none of their links seem to be working.
I just received my monthly Bill and it has gone up $5 for no reason that I can find. 
I only got the plan in April, and have paid the same monthly amount, up until this month ...

MitchellDay
Level 1: Cadet

I am getting sick of telstra. I have not been able to pay my bills online through the website or the app for months now. I rang up 2 weeks ago to find out what was wrong and they didn't know. So I paid over the phone and said they would fix it.Supris ...

MummaBear24
Level 1: Cadet

Hi All, I set up a direct debit that did not go through (banking error) but I did not realise. When it was bought to my attention, I called & paid the overdue amount, was told my service restrictions would be lifted in 2 hours. It has now been 36 hou ...

keljoy
Level 1: Cadet

I am trying to set up a direct debit to come out fortnightly as I have always previously done but your system will not allow me to do this.Can not get hold of anyone on the phone to do this. Need to fix this ASAP.Feeling extremely frustrated with Tel ...

mtimchenko
Level 1: Cadet

Hello I would like to get same PDFs as you provide through the website but for the time period of > 5 month since today. In particular - I would like to download PDFs with "GST compatible tax report showing your usage and recharges" for the following ...

boris721
Level 1: Cadet

Hi, I'm not a Telstra customer, but an NBN tech suggested I report this to Telstra. Someone dug a hole just outside my property over a year ago. They put some boards over it, fenced it and haven't returned. At the time we didn't have NBN, so I though ...

monty_1
Level 2: Rookie

Hi I moved house and need to update the billing address on my account,  my account shows the right address for my NBN and my Telstra account but my mobiles account still has my old address.   I have read other posts that say it can be updated when yo ...

Etienne1
Level 1: Cadet

I want to cancel my account due to financial constraints and move to a cheaper NBN provider but keep my Kayo subscription. Is this possible? 

Hipsgone17
Level 1: Cadet

Have been told by Telstra since August 2020 my money would be refunded to me. Various people and Telstra reference numbers. BUT NO REFUND TO ME YET. What is Telstra doing?I require refund now. Thank you

vanman
Level 1: Cadet

Had NBN connected with telstra, I was sent a bill for the month prior to connection for no service provided.Also had my next bigpond bill charging me for and adsl service that didn't exist anymore.Chatted via online message and they said it had been ...

tim511122004
Level 1: Cadet

I got a billing issue and I've tried all the ways to contact your support, however, it was the worst experience I've had. Waiting on the phone and hoping someone to answer it for 2 hours and no one answered it.Waiting on the online chat for an hour, ...

gr7
Level 1: Cadet

Trying to contact Telstra in any way possible- phone; email; char - NO ONE is answering anything!! Clues?

Swordfish
Level 1: Cadet

Getting advice on the length of time my binge account is good for before renewing

Paulfoz
Level 1: Cadet
Spider666
Level 1: Cadet

Yesterday I placed an order for the Xbox One X. I changed my mind an cancelled the order. I then messaged Telstra through the MyTelstra app to confirm the cancellation. At 4.43pm I received an email stating that the order was cancelled, however at 6. ...

Iwasconed
Level 4: Private Eye

Hi, to anyone who might understand.Been trying to look at my internet usage, says it is not available for the last 3 weeks. Today I log in and no accounts exist ???.Went through a lot of run around from one page to the other,none were helpful or coul ...

Dor29
Level 1: Cadet
12Smoocha
Level 1: Cadet

I’m in credit on my bill and would like a refund please?

jimanddallas183
Level 2: Rookie

I was promised a credit on my bill after I spoke to the people at Runaway Bay Gold Coast Telstra shop.
That credit has not appeared or mentioned.

madfrogoz
Level 1: Cadet

What are the options available to customers if you don't have a phone that can install an app (yes there are people still around who don't have smart phones).I'm trying to get the authorisation on my parent's account reconfirmed. The email points you ...

Adolf1945
Level 1: Cadet

I have had to cancel my Debit card with the bank because of suspected fraud with a replacement on the way but due to a delay in mailing services across Qld I've been left up Sh*ts Creek. I've been able to confirm my bank account with PayPal to make p ...

al38
Level 2: Rookie

I am just wanting to know how long it takes before I can view our Telstra Bill in Telstra My Account. It isn't showing yet.

TheFog
Level 1: Cadet

HiI've paid off my handset but don't understand why I paid more than I should of. I called Telstra and they stated $748 and the app said there same. But when the bill came the handset payment was $948??? The other query, to I've signed up on a new pl ...

Greenwoods
Level 1: Cadet

Can you please tell me when my tablet plan is due to expire the number is <Removed for Privacy> ?

bennyb5
Level 1: Cadet

TELSTRA, please help us that need to speak with a Human!I have account and service issues that I need to speak to a Human being about as none of the auto assistance either online or via the Telstra app can assist with. When call 132200 number, I keep ...

OK89
Level 1: Cadet

Hi, does anyone know why online billing has been down? been down since saturday and need access to some calls made prior to that.

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