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Mexicana
Level 2: Rookie

At end of my contract (stated as 31st October),  I wish to close my mobile broadband account so as not to incur further changes.I notice my monthly charge is mid-month, and monthly bill dates are around 23/24 of the month, yet end date of contract is ...

ruby26
Level 1: Cadet

I’ve always been good at saving by paying everything in advance. this helps with being able to pay my bills in advance although I pay $39 a month my credit is racked up to 4x that and I haven’t got it displayed anywhere only in my bank account. Pleas ...

Sherwoodbreed20
Level 1: Cadet

Lost phone

Chic1
Level 1: Cadet

 Have continuously tried to contact somebody to talk to about our account. We have an account with you yet you have changed it and are now charging us more for our Foxtel why is this so? Never received any notification about this, was just billed. No ...

nexusplexus
Level 1: Cadet

I used to download csv or xls versions of my monthly phone charges so I could analyse for tax purposes. I can't find a link to do this anymore. Only PDF download is highlighted. Does anyone know if this is still possible?

MarkMaleny
Level 3: Gumshoe

I had an ADSL prepaid broadband account with Telstra for many years. I am long out of contract. I closed it last month. The agent "Ash" told me I would get a $50 refund by cheque this month for unused credit. Today a new bill arrives from Telstra wit ...

confused1957
Level 1: Cadet

hello , i thought late fess were being waved during this covid19 crisis . i can't talk to anyone from telstra since march , this is getting frustating

AndyD12
Level 1: Cadet

I have this on-going issue with charges for services I no longer own.

Around 2yrs ago, I split from a partner. Whilst at her address, I had home phone/Internet service & 3 mobile phones in my name. After the split we lodged 'Transfer of Ownership' pap ...

Paige95
Level 1: Cadet

I have requested information through the link given to me online. I am trying to get a record of my call log / sms with cell tower location. I requested this two weeks ago, have paid for the service and have now received no other communication from T ...

Gertie77
Level 1: Cadet

My tablet contract/plan ended 31 July and final payment for it appeared on last bill which was payed today. I have not used tablet for over a year as I was persuaded into contract/plan by a Telstra service rep over the phone 2 years ago and been look ...

MarkMaleny
Level 3: Gumshoe

I had an ADSL prepaid broadband account with Telstra for many years. I am long out of contract. I closed it last month. The agent "Ash" told me I would get a $50 refund by cheque this month for unused credit. Today a new bill arrives from Telstra wit ...

DHa1
Level 1: Cadet

Hi, when i opened my account a month ago in your store, i set up direct debit, today i had an overdue email sent to me, when i log onto dashboard it says direct debit is set up, so i made a one off payment for the amount owing, now it says i may be c ...

RR33
Level 4: Private Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Blonk
Level 1: Cadet

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Nurserobbo
Level 1: Cadet

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

BornTiredLauren
Level 1: Cadet

A few months ago after my mother was given a terminal diagnosis we changed our account ownership from her name to mine. Now I receive bills (that are addressed to Mr My Name instead of Miss My Name for some reason but that is a different lesser issue ...

Edukate
Level 1: Cadet

I have the 5G MBB plan that is supposed to end in June then become opt-in. It's now June so how do I opt-in to extend it?

Sherwoodbreed20
Level 1: Cadet

Lost phone

nexusplexus
Level 1: Cadet

I used to download csv or xls versions of my monthly phone charges so I could analyse for tax purposes. I can't find a link to do this anymore. Only PDF download is highlighted. Does anyone know if this is still possible?

AndyD12
Level 1: Cadet

I have this on-going issue with charges for services I no longer own.

Around 2yrs ago, I split from a partner. Whilst at her address, I had home phone/Internet service & 3 mobile phones in my name. After the split we lodged 'Transfer of Ownership' pap ...

Paige95
Level 1: Cadet

I have requested information through the link given to me online. I am trying to get a record of my call log / sms with cell tower location. I requested this two weeks ago, have paid for the service and have now received no other communication from T ...

Gertie77
Level 1: Cadet

My tablet contract/plan ended 31 July and final payment for it appeared on last bill which was payed today. I have not used tablet for over a year as I was persuaded into contract/plan by a Telstra service rep over the phone 2 years ago and been look ...

nellaseb
Level 1: Cadet

Good evening,  My husband passed away four years ago and the name on my Telstra bill comes up as my name "Marinella Sebastiani." However, I received a cheque in the mail for a credit which was named after my deceased husband and was unable to cash th ...

ATS118765
Level 1: Cadet

I have a complaint relating to a range of linked issues in my business account and internet services. Having no success in a response from the Small Bus Dept I felt it necessary to lodge a complaint to hopefully resolve matters quickly. No response t ...

Spx2ťt
Level 1: Cadet

Good Afternoon Telstra, I need to organise to separate a personal mobile account and a club related internet/phone bundle. 

youngguns96
Level 1: Cadet

Hi we haven’t received our telstra bill in the mail and I want to be able to access it on 24/7 but can’t for some reason

Floraaaaa
Level 1: Cadet

My prepaid number is cancelled by Telstra because no charge for six months i guess. The number is no longer associated with my accounts. I am overseas now because of Covid-19. Is there any way to get it back?

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit