Hi! My account is in credit for $3000 due to a Telstra error. After months of attempting to have my money refunded back into my bank account I still have had no success. The Telecommunications Ombudsman is now involved but at this stage still no succ ...
Dear Sir/Madam, How's things?,I just got my bill notice by email and and Telstra want's me to pay online and i still prefer going to my local post office or my local Telstra shop in person with my bill and pay instead as i ...
So I recently made a change to account with Telstra. After months of trying resolve an issue, Telstra sends me email and says I need to set up direct debit.I then get a call from Telstra representative stating that must set up direct debit. When I re ...
I am trying to pay my outstanding bill. But when I log into my Telstra account there is no payments there to pay. But I receive a text that I have outstanding amounts to pay. I have tried paying through phone, which did not work. I have also tried th ...
telstra promised me a refund and now they r saying they don't my nbn speed is slow not getting what I played for for the last 11months they are ment to fix problem and refund me $990.00 but hadn't what am I ment to do next
I want a copy of my full mobile call log including calls in and out for all of March this year [2021]. Some outdated (2012) google links suggest it can be done but the the current Telstra app and account login don't seem to support it. Or maybe I ju ...
I tried to add my postpaid back to my android but carrier billing wasn’t a option? I reset the whole phone and does not come up as a payment method. I chatted with google and he said his manager said Telstra stopped it and only Vodafone and Optus do ...
Apologies posted this question in the wrong forum just now, hopefully this is the correct place Since late February when I added an NBN plan to my services, I have had multiple issues without resolution.
. Most functions within my services (pay bill, ...
For weeks, i've tried to "manage" my existing direct debit to update the credit card it charges FROM my corporate AMEX to my personal credit card. i cannot access the "manage" page. I get a 404 error or other similar message, whether i try in the Tel ...
Hello,This is now the third time I have experienced this issue.In February I purchased a new phone through Telstra and put that on a monthly plan. (I was paying off my old phone on a monthly plan previous) I was told that when I received my next bill ...
hi, why did telstra start using my id email address for billing, without asking, informing etc. i had customer service remove a hacked ones yonks ago and left blank on purpose bc unable to opt out of email reminders. my bill is a hundred bucks in cr ...
Hey guys I’m on the small data plan (40G/month) I need more data but cannot seem to upgrade without paying off my device which I cannot afford. As I have exceeded my data, it is apparently slowed though I haven’t noticed, am I being charged for extr ...
My mother has recently had a major health issue that means she will never be able to look after herself again. I applied for and was granted power of attorney via VCAT and want to be added as an authority on her account. I took the order from VCAT to ...
In recent months I've had issues with the Visa "Click To Pay" option within My Telstra.
This is my preferred option, as it means I can pay my bill without a card processing fee. Each time I attempt to make a manual payment, I'm prompted for my register ...
Changed to a 365 day maxi prepaid in September 2020 but my online account view still shows long life plan (old plan) and charges for calls, data usage etc. Still shows expiring in September 2021. Who do I contact? Store or on line
Hello all. I would like to set up Auto Recharge but confused on what time of the day it charges to my card. For example, I get paid Tuesday every fortnight between 8am to 12pm. I will like to Auto Recharge at around 12 pm or later. How do I know wha ...
Dear Sir/Madam, How's things?,I just got my bill notice by email and and Telstra want's me to pay online and i still prefer going to my local post office or my local Telstra shop in person with my bill and pay instead as i ...
hi, why did telstra start using my id email address for billing, without asking, informing etc. i had customer service remove a hacked ones yonks ago and left blank on purpose bc unable to opt out of email reminders. my bill is a hundred bucks in cr ...
Paid $25 unlocking fee on MARCH 4TH, told me 7-10 days then unlock code would be emailed to me. It's now 20 days and still nothing. No-one will say what the problem is, I have numerous Ref Nos, been escalated twice, hung up on, given broken promises ...
Hello I am currently experiencing the most frustrating situation as an I.T. professional, trying to provide support for a client that uses TELSTRA MISSION CONTROL, POP Business Mail.I have for months attempted to contact Telstra about starting the Mi ...
How do I cancel everything within Telstra. So far its taking me 8 months, 20 odd hours, 3 TIO complaints 200 odd emails. All I want to do is get rid of Telstra for ever so never have any dealings with them. Apparently you cant by the way, they get yo ...
I'm an existing Telstra customer with 3 numbers. I went to jb hifi to port a 4th number to telstra (from kogan)... all went smoothly. GREAT service. I also wanted to upgrade one of my existing plans, and also cancel one of my existing plans while I w ...
Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.
After my wife & I separated some years ago and she moved out, we agreed to remove her name and services from the account - what's left is landline, ADSL, & my mobile. The bill comes to me via my email, and it's only my name on the bill. But if I call ...
Received a suspension of services letter saying that we have an overdue account when we are on ongoing payment plan that has still been coming out of our account every Thursday. Has this happened in anyone else
hi
i want the late waived for account number <account number removed to protect your privacy>
we haven't been working as much and hence the late payment
Basically this guy called, started saying my IP address was being used illegally by others. Had me check my bank and email sites through w3c validator and then had me open up windows system command box to "secure" the sites. Is this legit? I'm gettin ...
I have a new NBN service that is currently linked to my old Telstra ID (has the old email address). Now, I created a new Telstra ID and I want the NBN service linked to this new id. How do I do that?
Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...
When I visit this page to update my residential address after moving: https://telstra-retail.force.com/mytelstra/s/home-address I can only see a blank page (other than a telstra logo and a message advising "Please note, you will be logged out after 1 ...
Received my Telstra Bill today. Three issues -1. Gone up by 60 dollars, with no explanation on account.2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they wi ...
I recently signed up as a new customer for telstra nbn + landline deal . When I chose my plan telstra says on the website that I get a $20 discount every month for the first 12 months Well I just got my first bill & there is no $20 discount nor is t ...
I recharged my mobile broadband a little less than a month ago (28/11) and haven't used it until yesterday. When I switched it on, it claimed there was no data left, even though there should have been 12Gb. I tried rebooting it several times, and eac ...
Hi, is it normal to be slapped with a major damage charge before returning when swapping phones under swap assure please? Considering I haven’t returned phone yet (have 14 days, don’t have return bag yet) and it’s actually in ‘like new’ condition. No ...
I am trying to get a alumi discount for ex staff with AGS No.Been to Telstra shop .Rung in three timestwice hung up on.3rd time told to go on line cannot find an application form online.Can you help meThanks Angelo
Hi, I ordered an Iphone 12 Max and a plan online today and Ive recently received an email saying my order was cancelled? Just wanted to know why and if I'm able to reorder? My order number is #SBS51986035
Hi! My account is in credit for $3000 due to a Telstra error. After months of attempting to have my money refunded back into my bank account I still have had no success. The Telecommunications Ombudsman is now involved but at this stage still no succ ...
Spoiler I am an aged pensioner who does not understand all this bull**bleep** you are serving up to your customers, i cannot get an answer to my of my questions, after being a loyal customer for over 50 years i will find a new provider for my phone ...
So, went to pay my bill with my credit card - note a fee may apply.Stuff that, hit the PayPall button, and paid WITH THE SAME CREDIT CARD I was going to use anyway. No fee. Why? Punishing people who haven't set up an account with a third party to spe ...
Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...
So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...
I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...
How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.
I have had some success with a solution: call 132200 or 1800 461 799 to reach the menu and from there on just repeat the phrase ‘Complaints’ until they put you in a queue. It doesn’t work 100% of the time as the first time I tried they sent me the li ...
Hi,
I have an account for internet services <account number removed to protect your privacy> which is in credit. The problem is that this account is closed and I keep receiving account statements, which obviously tell me the account is in credit.
...
I recently purchased a new contract at the Telstra shop in Mudgee and a new Mobile phone, they told me to ignore the next bill (80 DUE NOW) and I will get the new bill on the 5/2/21 with all my new details. can you please confirm this thankyou.Mrs R. ...
I want to transfer my mobile number from my company name to my own account. My employer has provided me an authority letter. I went to Telstra store and they asked me to submit application online. I submitted via email and hence no response after 24 ...
Hi AllWe have a TIPT group with 3 digit xtn dialing, external calls in and out are ok but when calling internally (or transferring external calls) there is no voice coming through, any suggestions
I keep getting told by Telstra that I can't change the due date of my bills. I get paid on the 15th of each month and I wanted to set up direct debit for the bill to come out on the 18th of each month to make sure the money is there. At the moment i ...
Hi All, I set up a direct debit that did not go through (banking error) but I did not realise. When it was bought to my attention, I called & paid the overdue amount, was told my service restrictions would be lifted in 2 hours. It has now been 36 hou ...