Billing & Payments

My Telstra account is still suspended after 24 hours and numerous calls. How long does this take as I’m needing to work from home? Payment has been made. I even put a extension on the account for the next bill so I can continue to work?

Last bill received has not taken into account 10 days without internet access due to a "major" network outage in our area (Closeburn, Qld). Have tried to request a credit without success (Request denied, no recorded outage on your service). This is d ...

I can't load my banking details for direct debit, can't speak to any one and the Telstra homepage sends you to dead links on a website. I literally can't pay my bill no matter what I do. I can't even pay through the bank because they don't have BPay ...

I need to suspend my account for a couple of months as I won’t have access to the NBN.  I have completed the form twice now so I hope all goes well. But I have a question about my bigpond.com.  Will I still be able to use my email address?  

Hoping someone can help as there is no one to talk to at Telstra. I keep getting phone calls from a private number that won't leave a message except the other day where I got a voicemail on my phone. Something about an outstanding bill. We have only ...

Well, I tried switching my regular plan over to the Uni discount plan. I explained to the person that there could be a cancellation fee. She kept saying she doesn't see anything on her end. I tried to tell her I could see the charges. She said, "we'l ...

How can I find out the balance on my accessories that are linked to my account 

How do I get a refund of a credit balance on a closed account?

Hi I am trying to apply for a payment extension but it says that i have some barred services, i have been trying to get this removed for almost a year because it impacts on me using the online service.  My account is not overdue, the amount owing is ...

Why am I still being charged for my previous address? It has been 3 months now and still no resolution. Handled by the Telstra move team, nbn tech just got sent to my old address again. This order has been active since feb. Is billing the only active ...