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Billing & Payments

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Level 1: Cadet

a month ago

For weeks, i've tried to "manage" my existing direct debit to update the credit card it charges FROM my corporate AMEX to my personal credit card. i cannot access the "manage" page. I get a 404 error or other similar message, whether i try in the Tel ...

Level 1: Cadet

Tuesday

Level 1: Cadet

yesterday

My sister Mrs M E O'Connor passed away on 1st July 2020. Telstra was informed of this, but I notice that in her mailbox there is an outstanding account for $380. What is this? <All personal details removed to protect your privacy>

Level 1: Cadet

yesterday

When I visit this page to update my residential address after moving: https://telstra-retail.force.com/mytelstra/s/home-address I can only see a blank page (other than a telstra logo and a message advising "Please note, you will be logged out after 1 ...

Level 1: Cadet

yesterday

Is there any way to get return credit on a closed account? I would have my credit reported and my name blacklisted if owed them money. This deliberate lack of customer care and nonexistent support is why we moved away after 35 years. Sad.

Level 1: Cadet

Friday

Any one seeing this on trying to log into my account ?Your connection is not privateAttackers might be trying to steal your information from "telslta" (for example, passwords, messages or credit cards). NET::ERR_CERT_REVOKED Have reset Chrome twice - ...

Level 1: Cadet

Tuesday

I keep getting told by Telstra that I can't change the due date of my bills. I get paid on the 15th of each month and I wanted to set up direct debit for the bill to come out on the 18th of each month to make sure the money is there. At the moment i ...

Level 1: Cadet

Tuesday

I have a prepaid broadband account - activated it and got message saying was active. Then topped up - this does not appear in the balance after 4 days. I can't contact Telstra to chase this up. How in this day and age can we not contact a major busi ...

Level 1: Cadet

Tuesday

I am getting sick of telstra. I have not been able to pay my bills online through the website or the app for months now. I rang up 2 weeks ago to find out what was wrong and they didn't know. So I paid over the phone and said they would fix it.Supris ...

Level 1: Cadet

Monday

We would like to cancel our rental agreement and your Telstra.com.au is not working. How can we do this ?

Level 1: Cadet

Monday

My wife recently bought a phone on a plan at a Telstra store. The consultant "gave" her a number of accessories. It was only later when looking at the Telstra bill we realised we were actually paying $360 for the items she received. No mention of t ...

Level 1: Cadet

Monday

I’m trying to find out how to get a copy of the receipt for my September bill as it was paid by someone else and they need the receipt how do I go about it

Level 1: Cadet

Monday

Hey,When I go into my account and click on change my Residential Address, it takes me to a page which has a loading bar on for it for a few seconds, then just disappears. Would anyone be able to help?
I have asked on the App Chat, but been waiting for ...

Level 1: Cadet

Friday

For the last 3 months I can no longer use my credit/debit card for recharging mine and my son's accounts. It comes up with a 'Invalid Card' message. I've always used this card and my bank has assured me the issue is not on their end. I live remotely ...

Level 1: Cadet

Saturday

Accidentally overpayment of $200 which I need to survive, so far I was sent in circles from the bank and Telstra with Telstra being not 1% helpful or supportive when I’ve been with them for years! Now the weekends here and the WHOLE department is clo ...

Level 1: Cadet

Saturday

Hi All, I set up a direct debit that did not go through (banking error) but I did not realise. When it was bought to my attention, I called & paid the overdue amount, was told my service restrictions would be lifted in 2 hours. It has now been 36 hou ...

Level 1: Cadet

Friday

Level 1: Cadet

Friday

cant find any way to do this nothing working

Level 1: Cadet

Thursday

Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...

Level 1: Cadet

Friday

I am trying to set up a direct debit to come out fortnightly as I have always previously done but your system will not allow me to do this.Can not get hold of anyone on the phone to do this. Need to fix this ASAP.Feeling extremely frustrated with Tel ...

Level 3: Gumshoe

November

Received my Telstra Bill today. Three issues -1. Gone up by 60 dollars, with no explanation on account.2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they wi ...

Level 1: Cadet

a week ago

Level 1: Cadet

a week ago

Level 1: Cadet

a week ago

Hi, I signed a mobile contract with Telstra 3 years ago, with a plan called "Go Mobile Plus Plan $129". The contract ends in December 2019. However Telstra didn't send me any email or SMS message to inform me the contract ends.Then I have been paying ...

Level 2: Rookie

a week ago

I have been on line with the chat platform for over a day now and Telstra customer service does not come back to me and every few hours a new person takes over and you start from the beginning each time. Telstra support has to be the worst out there ...

Level 3: Gumshoe

November

Level 6: Bloodhound

May

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.

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2 weeks ago by clarkgable

Level 1: Cadet

3 weeks ago

I recently signed up as a new customer for telstra nbn + landline deal . When I chose my plan telstra says on the website that I get a $20 discount every month for the first 12 months Well I just got my first bill & there is no $20 discount nor is t ...

Level 2: Rookie

a month ago

I recharged my mobile broadband a little less than a month ago (28/11) and haven't used it until yesterday. When I switched it on, it claimed there was no data left, even though there should have been 12Gb. I tried rebooting it several times, and eac ...

Level 2: Rookie

3 weeks ago

Hi, is it normal to be slapped with a major damage charge before returning when swapping phones under swap assure please? Considering I haven’t returned phone yet (have 14 days, don’t have return bag yet) and it’s actually in ‘like new’ condition. No ...

Level 1: Cadet

4 weeks ago

Hi, I ordered an Iphone 12 Max and a plan online today and Ive recently received an email saying my order was cancelled? Just wanted to know why and if I'm able to reorder? My order number is #SBS51986035

Level 1: Cadet

November

I don't want to pay ANOTHER $6 a month this is extorsion

Level 2: Rookie

November

Set up direct debit 2 wks ago, still say account not paid, have to pay manually?????

Level 7: Deputy Inspector

a month ago

How do I delete the two of the three monthly bill notifications that I get, I simply want to remove one of my email addresses from the notification as I have a permanent payment system and only need one copy of my bill.

Level 1: Cadet

a month ago

Hi guys, I’m currently in a unique and very frustrating situation. During Covid-19 I was sent a return satchel for my old post-paid mobile device, I followed the instructions and printed the barcode and took it to the post office to return to the Tel ...

Level 1: Cadet

a month ago

Hi, Anyone please help me how to cancel "Telstra Locator" Subscription? I'm struggling to find a right place.I went to Telstra shop, not helping.Tried Telstra App and Support portal.......no hope. You would expect customer can unsubscribe from "Telst ...

Level 3: Gumshoe

November

I just want a way to contact the CEO of Telstra with my complaints and/or suggestions (clean, I promise.), preferably by email. It appears that senior management think their above the people that pay their rediculous salaries.

Level 2: Rookie

November

When I noticed my bills going up in the last few months I checked them. To my horror I saw "Kayo Subscription" - I had no idea what this is until I Googled it.I did not authorize this and its tantamount to theft. Telstra have no responded to my FB me ...

Level 1: Cadet

November

There is no where on this app that’s say ( pay your account) I’ve had to fill in my card details my name and address then it say next and comes up with error. Some please phone me so I can pay my dam bill.

Level 1: Cadet

November

When signing up for kayo how does the billing work - monthly from the day you join or by the calendar month (if I sign up today would I be paying for the last few days of November)

Level 2: Rookie

November

Trying to make a payment online and this new web portal experience is a mess. It didn't bring forward my saved account details. Can't use paypal it says Sorry, we can't connect to the payment system at this time. Please try again later." I don't want ...

Level 1: Cadet

November

I have been in contact with Telstra many times not only in-store but also over the phone and on their messaging service. Every time I have done so I have been told this is an internal issue and we are working on having it resolved and so far nothing. ...

Level 1: Cadet

November

Hi Telstra, This is regarding my current NBN bundle which includes the complimentary premium speed upgrade. However, since March, I've been constantly charged an additional $30 for a “premium speed boost”, a cost which SHOULD NOT have occurred since ...

Level 1: Cadet

November

Good Evening AllKnowing that CreditMe2U is no longer available, but I have a small situation. A pre-paid mobile has lots of dollars and data that the user normally does not use. 12 months credit is normally loaded. My concern is not the data or fundi ...

Level 1: Cadet

November

Hey everyone,
Every two years I get a new phone and I usually give my handset back to Telstra, however, this year I want to keep it for my nephew but I know I will have to pay a bit more of the phone off in order to keep it. I tried to call Telstra bu ...

Level 2: Rookie

November

Level 2: Rookie

November

I had my service disconnected due to a late payment which is fair enough but I have now paid it. It has been 5 days now of me trying to contact a team member through multiple different means to try get my service reconnected but obviously it's too ha ...

Level 2: Rookie

October

Hi all, Just looking for some advice to fix an urgent problem. I have a family member who has an account setup under my name. A few days ago he tried to pay a bill online using BPAY through his internet banking portal and made a mistake depositing $8 ...

Level 1: Cadet

October

Hi,I've tried contacting Telstra, but none of their links seem to be working.
I just received my monthly Bill and it has gone up $5 for no reason that I can find.
I only got the plan in April, and have paid the same monthly amount, up until this month ...

Level 1: Cadet

October

Level 1: Cadet

Tuesday

Level 1: Cadet

Saturday

Level 1: Cadet

Friday

Level 1: Cadet

2 weeks ago

Hello I would like to get same PDFs as you provide through the website but for the time period of > 5 month since today. In particular - I would like to download PDFs with "GST compatible tax report showing your usage and recharges" for the following ...

Level 1: Cadet

2 weeks ago

Hi, I'm not a Telstra customer, but an NBN tech suggested I report this to Telstra. Someone dug a hole just outside my property over a year ago. They put some boards over it, fenced it and haven't returned. At the time we didn't have NBN, so I though ...

Level 2: Rookie

2 weeks ago

Hi I moved house and need to update the billing address on my account, my account shows the right address for my NBN and my Telstra account but my mobiles account still has my old address. I have read other posts that say it can be updated when yo ...

Level 1: Cadet

2 weeks ago

I want to cancel my account due to financial constraints and move to a cheaper NBN provider but keep my Kayo subscription. Is this possible?

Level 1: Cadet

2 weeks ago

Have been told by Telstra since August 2020 my money would be refunded to me. Various people and Telstra reference numbers. BUT NO REFUND TO ME YET. What is Telstra doing?I require refund now. Thank you

Level 1: Cadet

2 weeks ago

Had NBN connected with telstra, I was sent a bill for the month prior to connection for no service provided.Also had my next bigpond bill charging me for and adsl service that didn't exist anymore.Chatted via online message and they said it had been ...

Level 1: Cadet

2 weeks ago

I got a billing issue and I've tried all the ways to contact your support, however, it was the worst experience I've had. Waiting on the phone and hoping someone to answer it for 2 hours and no one answered it.Waiting on the online chat for an hour, ...

Level 1: Cadet

2 weeks ago

Trying to contact Telstra in any way possible- phone; email; char - NO ONE is answering anything!! Clues?

Level 1: Cadet

2 weeks ago

Getting advice on the length of time my binge account is good for before renewing

Level 1: Cadet

a month ago

Level 1: Cadet

a month ago

Yesterday I placed an order for the Xbox One X. I changed my mind an cancelled the order. I then messaged Telstra through the MyTelstra app to confirm the cancellation. At 4.43pm I received an email stating that the order was cancelled, however at 6. ...

Level 4: Private Eye

a month ago

Hi, to anyone who might understand.Been trying to look at my internet usage, says it is not available for the last 3 weeks. Today I log in and no accounts exist ???.Went through a lot of run around from one page to the other,none were helpful or coul ...

Level 1: Cadet

November

Level 1: Cadet

November

I’m in credit on my bill and would like a refund please?

Level 2: Rookie

November

I was promised a credit on my bill after I spoke to the people at Runaway Bay Gold Coast Telstra shop.
That credit has not appeared or mentioned.

Level 1: Cadet

November

What are the options available to customers if you don't have a phone that can install an app (yes there are people still around who don't have smart phones).I'm trying to get the authorisation on my parent's account reconfirmed. The email points you ...

Level 1: Cadet

November

I have had to cancel my Debit card with the bank because of suspected fraud with a replacement on the way but due to a delay in mailing services across Qld I've been left up Sh*ts Creek. I've been able to confirm my bank account with PayPal to make p ...

Level 2: Rookie

November

I am just wanting to know how long it takes before I can view our Telstra Bill in Telstra My Account. It isn't showing yet.

Level 1: Cadet

November

HiI've paid off my handset but don't understand why I paid more than I should of. I called Telstra and they stated $748 and the app said there same. But when the bill came the handset payment was $948??? The other query, to I've signed up on a new pl ...

Level 1: Cadet

October

Can you please tell me when my tablet plan is due to expire the number is <Removed for Privacy> ?

Level 1: Cadet

October

TELSTRA, please help us that need to speak with a Human!I have account and service issues that I need to speak to a Human being about as none of the auto assistance either online or via the Telstra app can assist with. When call 132200 number, I keep ...