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Telzie
Level 1: Cadet

Hello,  How can I arrange a refund of the credit on my bill. I have been trying to get into contact with someone to arrange this. Thank you  

MissPenelope77
Level 1: Cadet

I wish to pre-order the Xbox Series X but would like to pay in full for the product.Is there a way I can organise this? As in I order the product for the payment plan but then fully pay it out? From what I can see if i do it this way then I'll only e ...

TnTB
Level 1: Cadet

There was a new $1 charge after paying my last bill at the post office. Curious as to why it is charged.

Tricia-Why
Level 1: Cadet

How do I update my credit card details on the pre paid plans?  There is no option.  I have been able to quickly and without fuzz been able to update all the other companies with the amended credit card.  Codi is pointless - they just want you to rech ...

jbaj
Level 1: Cadet

Hi there,

I was on a lease plan and got 2 new phones back in November 2019, once I received the new phones I sent the old ones back around December,  I handed them back in at the post office, now I can’t remember if I was given a tracking number or no ...

Razdi
Level 1: Cadet

I am a permanent telstra employee currently receiving the staff discount. I have a contract that I will probably be terminating soon. I wanted to know if the staff discount also applies to the ETCs incurred during the next billing cycle?

joey31
Level 1: Cadet

how can we remove Netflix charge in my account, its been removed in Netflix and the account closed but still getting charges from Telstra account bill every month.

WF2
Level 1: Cadet

My prepaid recharge has been paid twice on 21/9/20  once with my credit card and again with automatic update (which I did not know had been activated)  I require a credit to be applied for a refund of the extra amount.  How does this happen ? 

01Safety
Level 1: Cadet

<removed for your privacy> Since April 2020 we have been charged the Plan fee of $49 plus calls when the $49 Plan says calls are unlimited. No contact no way to resolve todate.

zappa48
Level 1: Cadet

will credit from my broadband account be transferred to my new nbn account?

stevenjw
Level 4: Private Eye

I am the authorised person for my mothers old telstra account which was closed 5 years which was closed 5 years ago. I am trying to contact telstra to sort out the credit but by phone ino matter what I try i get an SMS sent to my telstra 24 App due t ...

RR33
Level 5: Eagle Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

lyallp
Level 1: Cadet

My son is now 21 and still has a mobile phone in my account, for which I pay.Can I migrate his mobile service to his own Telstra account whilst leaving the remaining mobiles (of which there are 3) in my account.I don't want to change ownership of the ...

Del39
Level 2: Rookie

The amount per month was always 70$ for 100GB now it’s changed to 500GB I did no ask for any changes??

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

BenoLane
Level 2: Rookie

Hi There - We had our connection changed to FTTC NBN in Feb, and yet our billing still shows as a cable connection, I've tried to use the virtual assistant to find no useful info.I've looked at the migrate plan under "change my plan" and the default ...

MarkMaleny
Level 3: Gumshoe

I had an ADSL prepaid broadband account with Telstra for many years. I am long out of contract. I closed it last month. The agent "Ash" told me I would get a $50 refund by cheque this month for unused credit. Today a new bill arrives from Telstra wit ...

DHa1
Level 1: Cadet

Hi, when i opened my account a month ago in your store, i set up direct debit, today i had an overdue email sent to me, when i log onto dashboard it says direct debit is set up, so i made a one off payment for the amount owing, now it says i may be c ...

Blonk
Level 1: Cadet

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Telzie
Level 1: Cadet

Hello,  How can I arrange a refund of the credit on my bill. I have been trying to get into contact with someone to arrange this. Thank you  

MissPenelope77
Level 1: Cadet

I wish to pre-order the Xbox Series X but would like to pay in full for the product.Is there a way I can organise this? As in I order the product for the payment plan but then fully pay it out? From what I can see if i do it this way then I'll only e ...

Tricia-Why
Level 1: Cadet

How do I update my credit card details on the pre paid plans?  There is no option.  I have been able to quickly and without fuzz been able to update all the other companies with the amended credit card.  Codi is pointless - they just want you to rech ...

Razdi
Level 1: Cadet

I am a permanent telstra employee currently receiving the staff discount. I have a contract that I will probably be terminating soon. I wanted to know if the staff discount also applies to the ETCs incurred during the next billing cycle?

joey31
Level 1: Cadet

how can we remove Netflix charge in my account, its been removed in Netflix and the account closed but still getting charges from Telstra account bill every month.

zappa48
Level 1: Cadet

will credit from my broadband account be transferred to my new nbn account?

ArthurJin
Level 1: Cadet

I won't be able to return to Australia for a long time due to the outbreak, can I suspend my mobile phone and broadband service? As well as the fact that I have not used any Telstra service at all for the last twelve months, but am paying exorbitant ...

mimentum
Level 1: Cadet

When payment by PayPal is selected, payment is not processed and confirmation window redirects to http://media.telstra.com.au/home.html  Problem is same/similar to this 2014 PayPal Problem Telstra, fix your PayPal API

Kilian
Level 1: Cadet

this weekend I was about to upgrade my plan and remove some add ons, and I wasn't able to do it because it says my service is suspended, when its not, and it hasn't been suspended at all. Even 2 days ago I bought a pack of data, and now I can't remov ...

Tiff6543
Level 1: Cadet

Hey guys,I was just wondering if there's anyway that I could pay off my phone with the accumulated credit rather than waiting it out?

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit