CrowdSupport®
Accounts & Plans

Billing & Payments

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
CommodoreCrank
Level 1: Cadet

The original primary email address that was used to set up my account was changed by telstra when they decided to change a secondary email account to Telstra mail and this is now causing a conflict and I want to change the primary email address back ...

Stu135
Level 2: Rookie

Click frenzy small data plan $15 for $5 a month, my bill is $15 but it should be $5, unsure when the discount is applied

TheArtist
Level 1: Cadet

Hi All,  I have an apple watch added onto my phone plan, and I have no idea how long much I have left, or how much I have paid.  I can not find any information on the telstra app, I can't ring and I can't chat with anyone but a bot.  I got a new phon ...

Kea85
Level 1: Cadet

Have now seen Telstra store reps for help but are unable to as they don’t have access to reinstate account account up to date an in credit but all services restricted have reported payments made complaints followed all guide lines toSpoilerwhat app a ...

Niss01
Level 1: Cadet

Ever since we changed to NBN I have been also charged for our old Cabal line. So every months I've had to call or Live chat with someone to get $100 off our bill and try to close the old cabal line. But ever since Covid I haven't been able to get in ...

Mr_Gen3ric
Level 2: Rookie

Can someone please explain to me why I'm being charged $5 a month for a Telstra service that comes up on my bill as "airG MiniMe 500c" when:
A) I've never heard of it; and,
B) I've never agreed or subscribed to any such service.

cazalla
Level 1: Cadet

I have two mobiles on my account. I am presently being charged $20 per month for a broadband speed boost. I do not have broadband from Telstra. For the past three months I have been trying to get in contact  with Telstra to ask for this charge to be ...

Seawind1000
Level 1: Cadet

Have been doing some old bookwork and noticed four  debits of $45 from our Visa account with the above as a reference.Any idea please?

Julio2
Level 1: Cadet

Hi,I need to cancel my internet service, but Telstra won't let me. They won't let me call up and cancel, and there is no place I can find on their app or anywhere else where I can do this.Talk about lock-in. I am not even on a contract but they won't ...

LeeZee
Level 1: Cadet

App or website will not let me query this or see any of the charges on the bills. 
Constantly pushed aside claiming I’m asking for credit instead of querying the amount. 
So..Phone lines won’t take bill related calls & app not querying bill with no oth ...

Marganne
Level 1: Cadet

I havent received a bill for alans moble account <removed for your privacy> for the last 2 months please send me a paper bill thank you 

meitsme
Level 1: Cadet

how can i get my money refunded

RR33
Level 2: Rookie

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

hellooo18
Level 1: Cadet

Trying to cancel my xbox

JenOAG
Level 2: Rookie

HiI'm trying to view a bill prior to Oct 2017, however, I don't have any bills before this date, either in my email or on my account. The reason I need this is that I gave an old device to a family member but since it's so old I(Phone 6+) and he need ...

Highmage
Level 1: Cadet

You guys forgot to charge me for my mobile plan for six months then dumped all the bills on me in one go. When i signed up the guy promised that the first 3 months would be half priced but you have charged me full price for the first three months and ...

gb1517
Level 2: Rookie

I shut my account down in November before returning to the UK. I have since been sent several bills for amounts I do not owe. These have been passed over to The Probe Group, who have been harassing me for payment.  I have tried speaking with the live ...

SirJester
Level 2: Rookie

Trying to get charges reversed on my NBN/Fox Package bill. Cannot call as no one answers. Cannot use Chat as the stupid Codi just goes around in circles asking the same questions. Cannot even use 24x7 / My Telstra as it too goes around in circles the ...

Sc45
Level 2: Rookie

My account says I am overdue but I have a receipt from PayPal confirming payment. I have tried all avenues to contact someone but there is no way to help unless I'm  z new customer and not a loyal customer of 20 years +  . I appreciate vivid has made ...

AT_2020
Level 2: Rookie

I don't know if this is the right forum but there is no way I can reach the contact centres and the live chat keeps repeating with no solution.  The issue is - I have paid my bill for March and it reflects in my bank account however my this month bil ...

CommodoreCrank
Level 1: Cadet

The original primary email address that was used to set up my account was changed by telstra when they decided to change a secondary email account to Telstra mail and this is now causing a conflict and I want to change the primary email address back ...

TheArtist
Level 1: Cadet

Hi All,  I have an apple watch added onto my phone plan, and I have no idea how long much I have left, or how much I have paid.  I can not find any information on the telstra app, I can't ring and I can't chat with anyone but a bot.  I got a new phon ...

Kea85
Level 1: Cadet

Have now seen Telstra store reps for help but are unable to as they don’t have access to reinstate account account up to date an in credit but all services restricted have reported payments made complaints followed all guide lines toSpoilerwhat app a ...

Niss01
Level 1: Cadet

Ever since we changed to NBN I have been also charged for our old Cabal line. So every months I've had to call or Live chat with someone to get $100 off our bill and try to close the old cabal line. But ever since Covid I haven't been able to get in ...

cazalla
Level 1: Cadet

I have two mobiles on my account. I am presently being charged $20 per month for a broadband speed boost. I do not have broadband from Telstra. For the past three months I have been trying to get in contact  with Telstra to ask for this charge to be ...

Julio2
Level 1: Cadet

Hi,I need to cancel my internet service, but Telstra won't let me. They won't let me call up and cancel, and there is no place I can find on their app or anywhere else where I can do this.Talk about lock-in. I am not even on a contract but they won't ...

LeeZee
Level 1: Cadet

App or website will not let me query this or see any of the charges on the bills. 
Constantly pushed aside claiming I’m asking for credit instead of querying the amount. 
So..Phone lines won’t take bill related calls & app not querying bill with no oth ...

JCPB
Level 1: Cadet

Can someone explain to me why am I being charged for expired contract? I'm overseas and getting in touch with telstra support is really hard with 10h time difference. Before I left I asked if I should cancel the contract and I was told to let it expi ...

Kimba007
Level 1: Cadet

I went and paid my over due amount but they took next month's as well ...second time this has happened 

Cyruslol
Level 1: Cadet

Hi i would like my NBN and Mobile service separately billed as my mobile is purely for business purpose. Can i do it via live chat?

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit