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Pete66
Level 1: Cadet

I have three tablet mobile accounts that I need canceled as they end 27 August 2020. I have tried everything including going to account page and trying to cancel but it sends me there BOT which is not helpful.  I have also called Telstra 3 times and ...

MichaelS685
Level 1: Cadet

 Received an email a few moments back saying that my order has been processed when I have not made an order. The address on the email confirmation is false and has nothing to do with me. Been trying to contact you via Telstra Message although it can ...

Sally999
Level 1: Cadet

Tried to upgrade my mobile handset today at a Telstra agent as I am out of contract. The lady told me she couldn’t proceed with my order as my account had been “flagged as collections initiated” (I pay my bill in full each month), I had no idea what ...

bestcooldude
Level 1: Cadet

I want to add a date of birth in my Telstra details so I can change to another provider but it won't let me without cancelling my phone plan which I seed active until the new one is activated!

Floraaaaa
Level 1: Cadet

My prepaid number is cancelled by Telstra because no charge for six months i guess. The number is no longer associated with my accounts. I am overseas now because of Covid-19. Is there any way to get it back?

dad9
Level 1: Cadet

My telstra plan is in my fathers name which we have had for many many years. Sadly he has now passed away. I have had authority to accept and pay accounts for  many years while he was sick.  My name is REMOVED and I remain living at the same address ...

Reece4
Level 1: Cadet

The +61 439 125 109 number doesn't work.... the automated service doesn't like my account number and I never get a call back

bluemon
Level 2: Rookie

I activated a prepaid broadband sim and paid for a $30 recharge at the same time. The sim is activated but the $30 credit has not been applied. I really would like to start using the service. There seems to be no way to speak to a person via phone, w ...

BarryQin
Level 2: Rookie

I got an email saying my 1TB nbn plan is becoming unlimited with 5 dollars more per month. It exceeds my budget. Is there any hidden issue if I port out?

Robbyk
Level 1: Cadet

I have received my bill with $55 charge for new plan with extra 10 g data.  However, I understood I would be credited the extra $5 for 12 months for signing up early, and my bill does not reflect that.   Thank you

RR33
Level 4: Private Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Blonk
Level 1: Cadet

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Nurserobbo
Level 1: Cadet

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

BornTiredLauren
Level 1: Cadet

A few months ago after my mother was given a terminal diagnosis we changed our account ownership from her name to mine. Now I receive bills (that are addressed to Mr My Name instead of Miss My Name for some reason but that is a different lesser issue ...

Edukate
Level 1: Cadet

I have the 5G MBB plan that is supposed to end in June then become opt-in. It's now June so how do I opt-in to extend it?

Sara__
Level 1: Cadet

I can only find a Telstra phone number in one post, any other online method to close the account?

WG70
Level 2: Rookie

Telstra sent an email and have asked me how I want to proceed by clicking on a link but the link doesn't work. No resolution through calling. They directed me to here.

bestcooldude
Level 1: Cadet

I want to add a date of birth in my Telstra details so I can change to another provider but it won't let me without cancelling my phone plan which I seed active until the new one is activated!

Floraaaaa
Level 1: Cadet

My prepaid number is cancelled by Telstra because no charge for six months i guess. The number is no longer associated with my accounts. I am overseas now because of Covid-19. Is there any way to get it back?

Reece4
Level 1: Cadet

The +61 439 125 109 number doesn't work.... the automated service doesn't like my account number and I never get a call back

bluemon
Level 2: Rookie

I activated a prepaid broadband sim and paid for a $30 recharge at the same time. The sim is activated but the $30 credit has not been applied. I really would like to start using the service. There seems to be no way to speak to a person via phone, w ...

BarryQin
Level 2: Rookie

I got an email saying my 1TB nbn plan is becoming unlimited with 5 dollars more per month. It exceeds my budget. Is there any hidden issue if I port out?

Scotland2011
Level 1: Cadet

So I have a $450 credit on one of my accounts and I have called to ask them to change it to my normal account and was told it will be done. 
it’s been a couple weeks now and I haven’t received the money on my current account but the credit has gone fr ...

hk59
Level 1: Cadet

I don't have an active account with Telstra yet on my bank statement there has been a purchase taken out for $13.75 Visa Purchase 03Aug
Telstra Hospital MelbourneI live in AdelaideWhat is this please?

Mal1920
Level 1: Cadet

I am on a mobile Telstra plan but have been stuck outside of the country since March 2020. As such, my Telstra mobile plan hasn't been in use since the end of March, and I am paying for a mobile service that is not in use. I have explained to the cus ...

Allyg23
Level 1: Cadet

Need call history

Earl5618
Level 1: Cadet

Trying to change my card details in app but it asks for a pin need to reset the pin but apparently it can only be done here? So says the Telstra lady 

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit