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MPLP
Level 1: Cadet

After trouble-shooting, have been advised my speed is currently slowed (shaped) to a maximum of 256 kbps due to billing issue. I've re-booted modem multiple times, changed password on modem.  Online tech support advised me yesterday there was no barr ...

NJ-IT
Level 1: Cadet

I have recently become the admin for our Telstra account but after several days still cannot get into the My Account page. I get the message: My Account isn't availableMy AccountWe're sorry but My Account isn't available right now How do I get into M ...

WT05
Level 1: Cadet

Does anyone know how to get through to someone at Telstra to request a credit on their phone/Internet bill?My ADSL line was suddenly disconnected for 3 weeks in August this year, so I had no home phone or internet service.It happened after I applied ...

ArthurJin
Level 1: Cadet

I won't be able to return to Australia for a long time due to the outbreak, can I suspend my mobile phone and broadband service? As well as the fact that I have not used any Telstra service at all for the last twelve months, but am paying exorbitant ...

steveandmasy43
Level 1: Cadet

<removed for your privacy> We moved to a new NBN provider with our phone number ported over, mid June 2020, however, Telstra continue to bill us. I have attempted to contact Telstra to sort this but this has proved fruitless. We have now been issued ...

Boyblu
Level 1: Cadet

Cote internet charge

Jman1946
Level 1: Cadet

All i want to do is update my DD payment details - need an e-mail address.

Vasiltse
Level 1: Cadet

I need to talk to someone 

SlliwS
Level 1: Cadet

I upgraded my plan mid last year to the galaxy s10+, with the guarantee of changing to the 5g handset when it released. Shortly after i ordered a samsung watch as well. I was informed i would need to collect my watch in store, so i did, only to recie ...

Stephanie2
Level 1: Cadet

Hi I have been charged an extra $56.13 on my last account.  I did not pay this as I need someone to explain why there is this extra charge.

RR33
Level 5: Eagle Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

lyallp
Level 1: Cadet

My son is now 21 and still has a mobile phone in my account, for which I pay.Can I migrate his mobile service to his own Telstra account whilst leaving the remaining mobiles (of which there are 3) in my account.I don't want to change ownership of the ...

Del39
Level 2: Rookie

The amount per month was always 70$ for 100GB now it’s changed to 500GB I did no ask for any changes??

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

BenoLane
Level 2: Rookie

Hi There - We had our connection changed to FTTC NBN in Feb, and yet our billing still shows as a cable connection, I've tried to use the virtual assistant to find no useful info.I've looked at the migrate plan under "change my plan" and the default ...

MarkMaleny
Level 3: Gumshoe

I had an ADSL prepaid broadband account with Telstra for many years. I am long out of contract. I closed it last month. The agent "Ash" told me I would get a $50 refund by cheque this month for unused credit. Today a new bill arrives from Telstra wit ...

DHa1
Level 1: Cadet

Hi, when i opened my account a month ago in your store, i set up direct debit, today i had an overdue email sent to me, when i log onto dashboard it says direct debit is set up, so i made a one off payment for the amount owing, now it says i may be c ...

Blonk
Level 1: Cadet

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Nurserobbo
Level 1: Cadet

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

ArthurJin
Level 1: Cadet

I won't be able to return to Australia for a long time due to the outbreak, can I suspend my mobile phone and broadband service? As well as the fact that I have not used any Telstra service at all for the last twelve months, but am paying exorbitant ...

Boyblu
Level 1: Cadet

Cote internet charge

Jman1946
Level 1: Cadet

All i want to do is update my DD payment details - need an e-mail address.

Stephanie2
Level 1: Cadet

Hi I have been charged an extra $56.13 on my last account.  I did not pay this as I need someone to explain why there is this extra charge.

River3
Level 1: Cadet
mimentum
Level 1: Cadet

When payment by PayPal is selected, payment is not processed and confirmation window redirects to http://media.telstra.com.au/home.html  Problem is same/similar to this 2014 PayPal Problem Telstra, fix your PayPal API

Kilian
Level 1: Cadet

this weekend I was about to upgrade my plan and remove some add ons, and I wasn't able to do it because it says my service is suspended, when its not, and it hasn't been suspended at all. Even 2 days ago I bought a pack of data, and now I can't remov ...

Tiff6543
Level 1: Cadet

Hey guys,I was just wondering if there's anyway that I could pay off my phone with the accumulated credit rather than waiting it out?

Sewnon
Level 1: Cadet

Is anyone else having trouble paying their bill using online payments or my account.  I need to pay my bill by tomorrow and cannot log in or even use the pay my bill option as it keeps timing out on me. Thanks in advance

DanRichard
Level 1: Cadet

My account has been deducted twice on the same day for our internet/phone bundle. Two $360 payments have been taken.I have tried to contact Telstra but keep just getting a text instead of someone to talk too. please assist.

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit