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Level 1: Cadet

Bill enquiry

There are incorrect charges on my bill and not getting anything back from Telstra complaints. Are you guys able to help at the branch?

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Community Manager Community Manager
Community Manager

Re: Bill enquiry

Hi @Daniela3

 

Thank you for your post, my apologies for any issues you're experiencing. 

 

Unfortunately no one on CrowdSupport has access to your account to investigate your bill, and CrowdSupport is not monitored by specific stores.

 

You will need to contact 13 22 00 or visit your local store, there may currently be some delays as you have noted our call centre's have been impacted due to COVID 19. 

Telstra contact centres are prioritising our customer service calls to ensure critical requests for support are responded to.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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