Level 1: Cadet

Bill fail

Never got my bill in this 3 months. May June and July. But when the bill come alway with late payment fee. I stayed on the phone 1hrs last week and explained that I did not get the bills. And I am sure that I am always pay the bill if it come. Why again I had another bill with me now and it again over due. And it is not only $15 late payment fee+ $ 2 non electronic payment fee. What is that? Is that kind of treatment you should done to a loyalty customer have been with Telstra for 3 years.

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Telstra (Retired)
Telstra (Retired)

Re: Bill fail

hi Nathangelder1


It sounds like there may have been a technical issue on your account which prevented your bill from issuing, which we sincerely apologise for.


The Non Electronic Payment fee is charged, if you receive your bill, or pay it Non-Electronically. This is $2 per month.


To have your concerns looked at in more detail, can you please chat with us


-    Lindy 

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