SelenaJane1
Level 1: Cadet

Bill query

I have 9GB extra data charges of $90 charged to my bill that I know I did not use as I was very carefully monitoring my usage using the Telsta App and also logging onto my account to double check. I have tried to query the bill but am only given the option of filling in the online form which offers a $10 data charge credit. I want to dispute all the extra charges and would like a credit for all $90.  Does anyone know how to do this?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Bill query

@SelenaJane1 I would think the best thing to do is either use live chat http://tel.st/8jgx or calling Billing on 13 22 00.

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit