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Re: Bill
You may have subscribed to it either when you started your plan, or if you rang up with a problem at some stage.
To find out for sure, you would need to chat to billing by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi tries to send you somewhere else, type "Speak to a consultant" and you should be transferred to the queue to chat to a human.
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Re: Bill
I wish to speak to a consultant as i dont ever remember signing up for this. I had a complaint but they said it would be a one time payment if someone came out. They found our nbn biox had a fault and it was replaced i then thought we wouldnt be charged!!!!!!! So many problems since we had Nbn installed but i guess you are sick of hearing that.
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Re: Bill
The My Telstra app is the only way to contact the consultants at the moment (or send a message to the Telstra Facebook or Twitter accounts). There is practically zero chance of getting through on the phone.
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