Bill

[Ryman]

Why am i being charged $20 a month  'Premium Tech Services'

[Jupiter]

You may have subscribed to it either when you started your plan, or if you rang up with a problem at some stage.

To find out for sure, you would need to chat to billing by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi tries to send you somewhere else, type "Speak to a consultant" and you should be transferred to the queue to chat to a human.

[Ryman]

I wish to speak to a consultant as i dont ever remember signing up for this.  I had a complaint but they said it would be a one time payment if someone came out.  They found our nbn biox had a fault and it was replaced i then thought we wouldnt be charged!!!!!!!  So many problems since we had Nbn installed but i guess you are sick of hearing that.   

[Jupiter]

The My Telstra app is the only way to contact the consultants at the moment (or send a message to the Telstra Facebook or Twitter accounts). There is practically zero chance of getting through on the phone.