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Level 1: Cadet

Billing Address..

Hi there, 

 

           Is there a way to change your billing address online? I have received a new bill today, and the address on it is still wrong, even though I have asked Telstra to change it to my proper address..

It is not just a spelling error or anything, it’s a completely wrong address in a different state..etc

i don’t want to phone Telstra if I can avoid it, because it’s often just too frustrating! 

 

Thanks 

 

oh btw, I get my bills via email, so they’re actually not getting sent out to that QLD address.

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3 REPLIES 3
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Billing Address..

Log into myaccount: http://telstra.com.au/myaccount and go to Settings > Bill Settings (top right on a PC, 'hamburger button' top left on a mobile device)

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Support Team
Support Team

Re: Billing Address..

Hi jimbonick

Just checking in to see how you went with the instructions Yastiandrie provided earlier?

Regards - 

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Level 23: Superhero

Re: Billing Address..

Is there a home fixed service on the bill or just a mobile service?

If a fixed service, is the actual service or the billing address wrong?

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

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