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JohnCo
Level 1: Cadet
November 2018
Billing & My Account
I have a current payment extension on a bill, due today. Due to the timing of wage deposits, I will be unable to pay this until Wednesday of this week. I do not want my services disconnected but I am unable to reach anyone by phone or chat.
What is the best way to ensure Telstra is aware I will pay this ASAP but cannot do so until Wednesday of this week?
In addition, I have disputed parts of this bill as it relates to a service that just didn't work at all but have had little luck
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Level 25: The Singularity
November 2018
Re: Billing & My Account
Unfortunately phone or livechat are the only methods to communicate that information.
As far as your bill dispute goes, have you lodged a formal complaint about it?
As far as your bill dispute goes, have you lodged a formal complaint about it?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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