Level 1: Cadet

Billing & My Account

I have a current payment extension on a bill, due today. Due to the timing of wage deposits, I will be unable to pay this until Wednesday of this week. I do not want my services disconnected but I am unable to reach anyone by phone or chat.


What is the best way to ensure Telstra is aware I will pay this ASAP but cannot do so until Wednesday of this week?


In addition, I have disputed parts of this bill as it relates to a service that just didn't work at all but have had little luck

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Level 25: The Singularity
Level 25: The Singularity

Re: Billing & My Account

Unfortunately phone or livechat are the only methods to communicate that information.

As far as your bill dispute goes, have you lodged a formal complaint about it?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit