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This has been going on for ages & has started again I recharged not even thirty days ago & my account is empty when I've only used 3.40 in calls & 50 mb of data. I am tired of the Telstra rip off how do I make theses s-heads stop even after I've complained to the telecommunications ombudsman a few times. I cannot call their annoying call centre unless I recharge what a joke #riredofcomplaining
Appreciate your frustrations with the issues you have experienced with the pre-paid service credit and how this has been used up on your service. It would seem that you have reached the 30 day expiry period if all of the remaining credit has been used up and you have not come close to reaching this is your actual usage. My colleagues in the Pre-Paid Live Chat Team will be able to have this investigated further and hopefully locate the cause of the issue with you and are available 24/7 via: