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I have rather the opposite problem to wanting to go paperless. I find it exceptionally convenient that the bill is sent to me, I don't have to log on to anything and I can just pay it online. However, I haven't received a paper bill for the past three months- and the only notification that I was given about the change was a letter two months in informing me that I had 24 hours to pay the overdue amount- two months worth. I had assumed that there was a technical error which prevented the sending of the paper bills, but it happened again- this month. I'm overdue, (paid it now, thankfully) but I would love to know how to receive a paper bill once more.
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Hi R-J, best you have a talk with the Telstra Accounts and Billings team directly as they have access to personal account details that nobody can get into here. You'll find the options to do this available at the following link: https://www.telstra.com.au/contact-us/account-bill
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