Level 1: Cadet


Went into a Telstra shop today upgrade my phone once we were just about ready to commence the final procedure the representative then told me that it is now Telstra‘s requirement when you change anything that you have to now go on a direct debit billing cannot proceed without doing a direct debit is this correct

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Level 23: Superhero

Re: Billing

Hello... yes it is correct.

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Level 1: Cadet

Re: Billing

Thank you PP

Level 21: Augmented

Re: Billing

Hey Nan63model,


As ProfessorPhone has confirmed, our upfront plans do require direct debit. You can find out more on the plans here


I hope this helps. 

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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit