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Bpay payment not showing paid on my account
I paid my account via bpay on Wednesday 7/8/19 which I do every month and it is still not showing as paid on my account. Has Telstra received the payment? I have double and triple checked the reference number is correct (it’s saved as a Biller in my internet banking).
Thanks
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Re: Bpay payment not showing paid on my account
Hello,
Crowd Support is not an official customer service channel for Telstra, and no one here has access to your account.
If you want to enquire, below is a link to Telstra Chat,
https://www.telstra.com.au/chatnow/landing?red=social-care-d346833-lithium-20369504-20190706-public
If I have helped you, a "Like" would be appreciated.
If my advice is a solution, please acknowledge it.
I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
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Re: Bpay payment not showing paid on my account
@cheyne wrote:I paid my account via bpay on Wednesday 7/8/19 which I do every month and it is still not showing as paid on my account. Has Telstra received the payment? I have double and triple checked the reference number is correct (it’s saved as a Biller in my internet banking).
Thanks
@cheyne I wouldn't be to worried about it. At times there can be longer lag times on either side, Telstra or the Bank, so I would say that it should show up the next business day, being Monday.
Otherwise check with Telstra Billing if it is worrying you.
Have a good day :-)
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Re: Bpay payment not showing paid on my account
Exactly right, can be 2-5 days for a BPay payment to arrive to the merchant and then the tracker in MyAccount or the app can take a day to reflect the payment once received.
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View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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