Bpay payment not showing paid on my account

[cheyne]

I paid my account via bpay on Wednesday 7/8/19 which I do every month and it is still not showing as paid on my account. Has Telstra received the payment? I have double and triple checked the reference number is correct (it’s saved as a Biller in my internet banking). 

Thanks 

[ProfessorPhone]

Hello,

Crowd Support is not an official customer service channel for Telstra, and no one here has access to your account.

If you want to enquire, below is a link to Telstra Chat,

https://www.telstra.com.au/chatnow/landing?red=social-care-d346833-lithium-20369504-20190706-public

[Ozmoz]

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@cheyne wrote:

I paid my account via bpay on Wednesday 7/8/19 which I do every month and it is still not showing as paid on my account. Has Telstra received the payment? I have double and triple checked the reference number is correct (it’s saved as a Biller in my internet banking). 

Thanks 

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@cheyne I wouldn't be to worried about it. At times there can be longer lag times on either side, Telstra or the Bank, so I would say that it should show up the next business day, being Monday.

Otherwise check with Telstra Billing if it is worrying you.

Have a good day :-)

[DrQ]

Exactly right, can be 2-5 days for a BPay payment to arrive to the merchant and then the tracker in MyAccount or the app can take a day to reflect the payment once received.