Matin
Level 2: Rookie

Broken promises

I rang testra as someone has stolen my copper wire without my knowledge. I asked how much it would cost for a technician to replace it if i dug the trench splied the righ size conduit and cable. I said can i record too if you are rerding me and they said go aha

ead. So i started recording. Id said, They would only have to connect it to the wall plug and to the node. They said that fine. Maximum cost was 495. I said how much data would i get as i would have to receive something if i am to sacrifice one whole forthnights pension. They said for $75 they would give me 50 gb. Net flix would cost 35 more. This took 2.5 hours of being on hold.

My brother is with optus and he gets unlimited data and netflix for 95. I phoned back they said fine but that cost more. I said ok i ll look it up. Telstra had big data bundle for 1000 gb for $90. I rang back and said if i pay $15 more i get 950 gb more. Another 60 minutes on hold. Yes but only available on nbn. Thats not available at your adress. I went back and checked telstra.com.au and entred my adress. They said no nbn but adsl 2 is avaialable at the house number. I said can you provide 1000 gb for 90 on adsl2. Thay said not available. I went back to web site it said yes it is. I asked them to enter the same. They ca,e back, ok yes it is. But we want 99 per month. I said why added $9,-. They said oh i found out why you will get net flix. Great i said sign me up. 

 

So what will it cost. They say ok. On the big data plan its only 89 to connect. But if theres no where to connect it will cost more. I said ok, fine i did mention that. I say what is the maximum. They say 296 maximum no matter what. Ok i say go ahead then. They give me the order number. Account number. And say it will be done by july 5. Great i say book it in. So let me run it again. $296 maximum connection fee and then 99 per month. Yes. Oh he said as a welcome to telstra we are giving you a $100 credit as you been sp patiently holding. I said great. Book me in. Ok done. Thank you. They hung ip.

 

next day: phone rings. We are dreadfully sorry bu we have concluded we cannot provide the service promised. I ask why. Theres no nbn. I said i know but i asked if i can get adsl 2 they said yes yesterday. And they booked it. They say no we cannot provide it it. But we can connect a phone line. I said i already have a phone. I dont need two phones. I need internet. Ok we can remt you a wifi modem for $5. Permonth. Ok do that i said. But we will only do that if you have a phone first. I said how much wil it cost then. Now they say 400. I say bu when nbn comes will that be free. Then. No thats an extra 400. I said is that with or without the 100 you rpmised. They said, no we had to cancel the order and the 100 is no longer available. Then i said  how much data can you send to my wifi modem. They said none. Theres no data available without nbn. I said yes there is i have annold testra phone and it says it has 4g at 90% signal strength. I bought some data, and run a hd video and it played without buffering without stutter. 

So its only a matter how much data you wish to send. No its 

not that it, it cant be sent. I said how much are you willng to send and how much will it cost. They said we cant send it. I said then what if i do nothing. Just move to a house that has internet how much will it cost. They said no connection fee.. If i do nothing and dont fix the the phone line will i ever get any bill. They said no. Great, then if nbn comes and says they want to install a modem and i say i dont want it will i be billed. They said no. Great. Then if the next person wants internet will they have to pay, the answer is yes. If they blame me and send the bill to me will i have to pay. No. Its not my problem. Ok then that saves two x 400 connection fee and 2400 for the 24 month contract and i pay zero. They said yes. Ok so i hope i can believe this. 

 

Sorry it was long, this was what was said, i got it recorded. Nothing edited. The rest of the time was spent listening to 4 hrs of recorded music. I could have worked 4 hours and made enough to pay to have the phone connectd. But now i got nothing. Grrrr

 

should i take the recoding of the above to accc of to current affairs or to both. 

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3 REPLIES 3
Matin
Level 2: Rookie

Re: Broken promises

if the above is confusing its exactly what i recorded. If i edited it would not be so please exuse the lenght. There are some spelling mistakes. If something does not make sense ask me and i ll tell you what i meant. I m getting so angry at testra my fingers tremble when hit the sall keys and i miss the ones im aiming at. My blood pressure is sky high now. If i die while doig. This there is a rcording of why i had a heart attack out of frustration. 


@Matin wrote:

I rang testra as someone has stolen my copper wire without my knowledge. I asked how much it would cost for a technician to replace it if i dug the trench splied the righ size conduit and cable. I said can i record too if you are rerding me and they said go aha

ead. So i started recording. Id said, They would only have to connect it to the wall plug and to the node. They said that fine. Maximum cost was 495. I said how much data would i get as i would have to receive something if i am to sacrifice one whole forthnights pension. They said for $75 they would give me 50 gb. Net flix would cost 35 more. This took 2.5 hours of being on hold.

My brother is with optus and he gets unlimited data and netflix for 95. I phoned back they said fine but that cost more. I said ok i ll look it up. Telstra had big data bundle for 1000 gb for $90. I rang back and said if i pay $15 more i get 950 gb more. Another 60 minutes on hold. Yes but only available on nbn. Thats not available at your adress. I went back and checked telstra.com.au and entred my adress. They said no nbn but adsl 2 is avaialable at the house number. I said can you provide 1000 gb for 90 on adsl2. Thay said not available. I went back to web site it said yes it is. I asked them to enter the same. They ca,e back, ok yes it is. But we want 99 per month. I said why added $9,-. They said oh i found out why you will get net flix. Great i said sign me up. 

 

So what will it cost. They say ok. On the big data plan its only 89 to connect. But if theres no where to connect it will cost more. I said ok, fine i did mention that. I say what is the maximum. They say 296 maximum no matter what. Ok i say go ahead then. They give me the order number. Account number. And say it will be done by july 5. Great i say book it in. So let me run it again. $296 maximum connection fee and then 99 per month. Yes. Oh he said as a welcome to telstra we are giving you a $100 credit as you been sp patiently holding. I said great. Book me in. Ok done. Thank you. They hung ip.

 

next day: phone rings. We are dreadfully sorry bu we have concluded we cannot provide the service promised. I ask why. Theres no nbn. I said i know but i asked if i can get adsl 2 they said yes yesterday. And they booked it. They say no we cannot provide it it. But we can connect a phone line. I said i already have a phone. I dont need two phones. I need internet. Ok we can remt you a wifi modem for $5. Permonth. Ok do that i said. But we will only do that if you have a phone first. I said how much wil it cost then. Now they say 400. I say bu when nbn comes will that be free. Then. No thats an extra 400. I said is that with or without the 100 you rpmised. They said, no we had to cancel the order and the 100 is no longer available. Then i said  how much data can you send to my wifi modem. They said none. Theres no data available without nbn. I said yes there is i have annold testra phone and it says it has 4g at 90% signal strength. I bought some data, and run a hd video and it played without buffering without stutter. 

So its only a matter how much data you wish to send. No its 

not that it, it cant be sent. I said how much are you willng to send and how much will it cost. They said we cant send it. I said then what if i do nothing. Just move to a house that has internet how much will it cost. They said no connection fee.. If i do nothing and dont fix the the phone line will i ever get any bill. They said no. Great, then if nbn comes and says they want to install a modem and i say i dont want it will i be billed. They said no. Great. Then if the next person wants internet will they have to pay, the answer is yes. If they blame me and send the bill to me will i have to pay. No. Its not my problem. Ok then that saves two x 400 connection fee and 2400 for the 24 month contract and i pay zero. They said yes. Ok so i hope i can believe this. 

 

Sorry it was long, this was what was said, i got it recorded. Nothing edited. The rest of the time was spent listening to 4 hrs of recorded music. I could have worked 4 hours and made enough to pay to have the phone connectd. But now i got nothing. Grrrr

 

should i take the recoding of the above to accc of to current affairs or to both. 


 

Matin
Level 2: Rookie

Re: Broken promises

Oh one more thing i found i can remail to my entire email list. Great. I ll put it to public and see wether testra has to honor their contract of supplying 1000 gb or not. And i remail to accc and current afairs and chanell ten seven and sbs. But i ll only do that if i need to. If its resolved i will not remail it. I ll press the resolved button then.

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Broken promises

Just to clarify

 

  • You currently have no lead in phone cable to the premises because it was stolen?
  • You ultimately tried signing up for an ADSL bundle but they said ADSL was not available?
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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