can i apply my pensioner conscession card to my account?

[MarkHayward]

Account number <removed for your privacy>

[Jupiter]

You can, just not through Crowdsupport. You will need to chat with a consultant either by calling 132200 or send a message by either:

• the My Telstra app on your mobile
• logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

[ProfessorPhone]

Mark, if you change to a (pensioner/concession)   Essentials home phone plan, the pensioner discount is built-in.  They will still need your details.