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Level 1: Cadet

Cancelling mobile plan from abroad

hi, I thought I deleted my mobile plan few months after my departure from australia from Telstra website, but i found out just now that telstra keeps charging my account. I'm in Italy now so i dont need it anymore and i dont wanna pay something that im not using. I've already tried to call +61 439 125 109 but it says the number is not available.

someone can help please?

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: Cancelling mobile plan from abroad

You can't cancel a service through the website.

 

You will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours (between about 8am  and 5pm AEST) to get an initial response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit