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Level 1: Cadet

Cannot setup direct debit

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Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected error has occurred and we're not able to process your request at this time. Please try again later.' Can you please help

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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Cannot setup direct debit

Hi @Nurserobbo 

 

Any chance that you could try to set it up via the My Telstra app?

 

https://www.telstra.com.au/mytelstra 

 

Sometimes browsers and a couple of other things can cause issues so it would be interesting to see how you go with the app?

Someone keeps putting vegetables in my beer crisper

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3 REPLIES 3
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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Cannot setup direct debit

Hi @Nurserobbo 

 

Any chance that you could try to set it up via the My Telstra app?

 

https://www.telstra.com.au/mytelstra 

 

Sometimes browsers and a couple of other things can cause issues so it would be interesting to see how you go with the app?

Someone keeps putting vegetables in my beer crisper

View solution in original post

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Level 1: Cadet

Re: Cannot setup direct debit

At first I got the same error message, but I noticed that my bank account was added. I then clicked submit on that and got a confirmation message that direct debit was setup.

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Level 22: Superhuman
Level 22: Superhuman

Re: Cannot setup direct debit


@Nurserobbo wrote:

At first I got the same error message, but I noticed that my bank account was added. I then clicked submit on that and got a confirmation message that direct debit was setup.


Hi @Nurserobbo 

 

They have probably been doing some tweaking and you got caught in the middle of it?

 

I've noticed Telstra is rather slow in fixing website/account issues. Let's hope your next Direct Debit goes through ok :-)

Someone keeps putting vegetables in my beer crisper

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