Cannot setup direct debit

[Nurserobbo]

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected error has occurred and we're not able to process your request at this time. Please try again later.' Can you please help

[Ozmoz · Accepted solution]

Hi @Nurserobbo 

Any chance that you could try to set it up via the My Telstra app?

https://www.telstra.com.au/mytelstra 

Sometimes browsers and a couple of other things can cause issues so it would be interesting to see how you go with the app?

[Nurserobbo]

At first I got the same error message, but I noticed that my bank account was added. I then clicked submit on that and got a confirmation message that direct debit was setup.

[Ozmoz]

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@Nurserobbo wrote:

At first I got the same error message, but I noticed that my bank account was added. I then clicked submit on that and got a confirmation message that direct debit was setup.

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Hi @Nurserobbo 

They have probably been doing some tweaking and you got caught in the middle of it?

I've noticed Telstra is rather slow in fixing website/account issues. Let's hope your next Direct Debit goes through ok :-)