Cannot update residential address

[Molar4M]

When I visit this page to update my residential address after moving: https://telstra-retail.force.com/mytelstra/s/home-address I can only see a blank page (other than a telstra logo and a message advising "Please note, you will be logged out after 15 minutes of inactivity." I have tried in both Chrome and Edge browsers, same issue. I navigated to this page from the "Manage your profile" page.

[Molar4M]

[Jupiter · Accepted solution]

Yes, it's definitely not working. @ashliem @DanK could you forward this on to the team that looks after My Account? You get the orange dots flash a few times and then nothing.

@Molar4M send a message using the My Telstra app on your mobile (blue icon, bottom right of get Help screen) and if the bot doesn't understand, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response.

Or you can get the address changed at a Telstra Store (you might want to book an appointment before you go though - https://crowdsupport.telstra.com.au/t5/Find-your-nearest-Telstra-Retail/ct-p/tstore

[ashliem]

Thanks for letting me know about this one @Jupiter.

I'll reach out to the relevant team to have this looked into.

[Molar4M · Accepted solution]

This issue seems to have been fixed now.