Changing Providers/Returning phone
I just today organised a new phone, changed providers and have also switched my phone number over to the new provider. Now I need to return my old phone (as it's leased) and have been told that because I have JUST changed my number to the new provider, I can no longer just take my phone into a Telstra store. I have tried to call Telstra to find out how to return it AND used the chat app with no answers.
Can someone here tell me if it's true that I cannot return it to a Telstra store and if so, how I can organise the return? Thanks
- 0 Likes
- 106 Views
- 1 Reply
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: Changing Providers/Returning phone
The porting should trigger the returns process for the handset and you should receive a letter from Telstra within the next 4 weeks.
If you don't, then you would need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.
- 0 Likes
- 0 Replies