Level 1: Cadet

CHARGE without explaination

Hi, I have received a charge for $56.19 with no explaination or breakdown. I recently cancelled my Telstra service and received a credit. I payed out the handset but cannot understand what this new charge is for. Bill number 1392626355.

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Support Team
Support Team

Re: CHARGE without explaination

Hi Joe74,


Thanks for reaching out to our CrowdSupport forum. Understanding you have received a charge on your account following the cancellation of your service and having had credit applied to your account.


So we can look into this for you, I recommend having a chat with our billing team via Alternatively, you can call us on 132200, quote 'billing'.


I'm confident we can assist you further and resolve the confusion.


Let me know how you go.

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