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Level 1: Cadet

Confused Billing period.

So I rec’d a bill for $237.60 just now. Go to “my account” and it has the same bill for $185. 
Wish Telstra would get there system running the same, has this issue before and it charged a late fee for the difference.

So Telstra what is the bill total.

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: Confused Billing period.

Nobody here can check that for you as nobody has access to Accounts/Billing systems.

 

Normally, the Bill in My Account would be the correct one.

You could start by checking the details & charges on each of the bills and see if they make sense to you.

 

Otherwise, you are going to have to try and get in contact with a consultant via either 132200, Facebook or Twitter.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit