Pennypacker
Level 1: Cadet

Copy of last bill after disconnecting mobile service

I am chasing a copy of my Bill for November after porting away following your announcement that my plan was being upgraded and my monthly plan will increase. Normally bills are emailed to me on the 29th of every month or available for download from the My Telstra website. However, when I log into the website, I receive the message “No accounts to display”. How can I get a copy of my last bill?

Wealthy industrialist and philanthropist and bicyclist.

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Copy of last bill after disconnecting mobile service

If there is no monies to be paid or credit on the account, then a bill will not be issued.

 

You can check by contacting Telstra by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred tot he queue to chat with a human. It can take a few hours to get an initial response, but you will receive a notification through the app when someone responds.

 

Or you could try Livechat, but you need to keep the window open.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit