Copy of last bill after disconnecting mobile service
I am chasing a copy of my Bill for November after porting away following your announcement that my plan was being upgraded and my monthly plan will increase. Normally bills are emailed to me on the 29th of every month or available for download from the My Telstra website. However, when I log into the website, I receive the message “No accounts to display”. How can I get a copy of my last bill?
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Re: Copy of last bill after disconnecting mobile service
If there is no monies to be paid or credit on the account, then a bill will not be issued.
You can check by contacting Telstra by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred tot he queue to chat with a human. It can take a few hours to get an initial response, but you will receive a notification through the app when someone responds.
Or you could try Livechat, but you need to keep the window open.
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