Suzi77
Level 1: Cadet

Credit debit card being rejected.

For the last 3 months I can no longer use my credit/debit card for recharging mine and my son's accounts. It comes up with a 'Invalid Card' message. I've always used this card and my bank has assured me the issue is not on their end. I live remotely and not being able to recharge when local services are closed has put my son in a few dangerous situations. This need urgent fixing.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
EthanG
Support Team
Support Team

Re: Credit debit card being rejected.

Hey @Suzi77, is this an issue you're having with the MyTelstra app or through the website?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit