Is there any way to get return credit on a closed account?
I would have my credit reported and my name blacklisted if owed them money.
This deliberate lack of customer care and nonexistent support is why we moved away after 35 years.
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Re: Credit return
Have you contacted Telstra to request the refund of the credit (it's not an automatic process)?
Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bit doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response and you get a notification through the app when someone responds.
Or call 132200
If neither of those work, lodge a formal complaint via https://telstra.com/complaints
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