CrowdSupport®
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Level 1: Cadet

Data rip off

I recharged $10 this evening, I bought a top up, the 1GB I got was gone in minutes, I didn't use my phone and all my connections turned off, nut 1GB was gone in less than an hour. . I have recharged $90 this month alone. It used to be $30. It's been happening for at least 3 months. I buy credit, get 2.5 GB and is gone in a couple of days. HOW? I'm being ripped off so badly that I'm changing networks. My data is being STOLEN by telstra

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3 REPLIES 3
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Data rip off

What type of phone are you using?
If you go into settings and look at your data usage does it show what is using it?
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Level 2: Rookie

Re: Data rip off

I'm having and have been having the same issues with Telstra, huge gouging of data, yesterday Telstra added 4 1 go data packs to my account in 23 minutes at $10 each. Three months ago I took phone to Telstra complaint of excess data usage, I was to.d I had virus in phone and told best solution buy new phone, I had Samsung 5 and ended up walking out with a Samsung 7. This is blatant theft. Time for some arse kicking 

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Telstra (Retired)
Telstra (Retired)

Re: Data rip off

Hey @Kiwi59,

 

I've responded to your concerns on your post located here: https://crowdsupport.telstra.com.au/t5/Data-Usage/Data-usage/m-p/686375#M3297

 

-Georgie

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