Level 1: Cadet

Delayed Bills - Credit Not Applied

I received a couple of emails stating that because my bills had been delayed (I hadn't received one for 6 months) that I would receive a credit on my last bill for the value of the delayed bills. I have since received all of my delayed bills, however the latest (non-delayed) bill still shows the full outstanding amount. Has anyone else had this issue? Should I expect the credit to appear on my next bill? Many thanks!

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Support Team
Support Team

Re: Delayed Bills - Credit Not Applied

Our billing team can take a look into this for you and see what's going on. They'll also have the right tools to make the adjustment where required, you can reach out to them by using our Messaging App.

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