Level 2: Rookie

Direct Debit

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Set up direct debit  2 wks ago, still say account not paid, have to pay manually?????

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Direct Debit

A couple of things can stop a direct debit from working.

  • Your account had an overdue amount when the direct debit was set up. (or one subsequently arises because of a failed direct debit - you would need to pay manually to clear it and the next months should work)
  • Your account was in credit. The credit has to be used up before the direct debit will work (it can only work on the bill amount, it can't work out the difference)
  • The direct debit wasn't set up in time to be processed.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Direct Debit

A couple of things can stop a direct debit from working.

  • Your account had an overdue amount when the direct debit was set up. (or one subsequently arises because of a failed direct debit - you would need to pay manually to clear it and the next months should work)
  • Your account was in credit. The credit has to be used up before the direct debit will work (it can only work on the bill amount, it can't work out the difference)
  • The direct debit wasn't set up in time to be processed.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Level 2: Rookie

Re: Direct Debit

Please confirm with your bank that credit card 💳 online direct debit orders are acceptable. If there is no problem with this, check that your card is active, unblocked, available in time and your balance is sufficient. Good payouts. 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit