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Re: Direct Debit
There is no way to override this as it is part of system functionality. Once you have a $0 balance we can complete the direct debit for you, so you will just need to pay the existing balance as you normally would have.
To clarify, it is because the direct debit occurs on the due date of the bill, which means that the existing balance wouldn't debit until your next bill. So to avoid additional charges or late fees, you do need to pay what is existing.
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