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Level 1: Cadet

Direct Debits

Answered

Hi 

I have accidentally requested a direct debit to be set up tonight can I please cancel that request 

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Direct Debits

You will need to call 132200 and speak to billing, or chat via https://livechat.telstra.com
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Direct Debits

You will need to call 132200 and speak to billing, or chat via https://livechat.telstra.com
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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Level 1: Cadet

Re: Direct Debits

Good luck with that. I just tried to contact someone/anyone and all I got was a virtual assistant which froze after waiting for over half an hour.
Then tried the actual phone number proffered and promptly told, after punching in my date of birth, that I’d called outside business hours. I can’t even stop my automatic payment even though it’s clearly higher than it should be.
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Level 23: Superhero

Re: Direct Debits

If that failed, ring 132200 and say billing or use the link which has options
https://www.telstra.com.au/contact-us
"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit